Hotel Overview

2019 Resort Added Values!
Family: Kids 17 and under Stay Free. Kids 5 and younger Eat Free.

Walk barefoot through 40 acres, steps from Wailea Beach. Indulge at the award-winning Spa Grande and some of Maui's best restaurants. Your ultimate Hawaii getaway begins at the Grand Wailea Resort, winner of the AAA Four Diamond Award, 1998-2012 (14 years consecutive).

Located on the beautiful island of Maui - voted the Best Island in the World by the readers of Conde Nast Traveler - the Grand Wailea offers spacious beachfront accommodations designed for pure luxury and relaxation.

The Grand Wailea Resort features the best pools and water activities in Maui. Our Wailea Canyon Activity Pool is for the kid in everyone, with waterslides, rapids, a rope swing, and more. The nine pools on six different levels are connected by a river that carries swimmers along whitewater rapids and gentle currents. Wailea Canyon includes four jungle pools, four intertwining slides, a whitewater rapids slide, a Tarzan pool with rope swing, a sand beach, six waterfalls, caves, three Jacuzzis, an infant pool, the world's first water elevator, the Lava slide, Ana Puka slide, and a swim-up bar. The elegant Hibiscus Pool, reserved for adults, is a quiet retreat for sun and relaxation.

Voted 'Top 10 Spas in the United States' by CondŽ Nast Traveler and Travel & Leisure magazines, Spa Grande at the Grand Wailea is the best spa on Maui and one of the most luxurious resort spas in Hawaii. Spa Grande offers a wide array of treatments that reflect a balance between the traditions of the east, west, and ancient Hawaii. There is no Maui resort spa like it. It includes 40 treatment rooms in a 50,000 square-foot spa, the largest spa in Hawaii. It is famous for its exclusive Terme Hydrotherapy Circuit, a unique haven of water therapies featuring a Roman tub, saunas, cascading waterfalls, Swiss jet showers, a Japanese furo, and five specialty baths.

This award-winning resort is also near five championship, 18-hole, golf courses. Wailea Golf Club features three Maui golf courses, the Blue, Gold, and Emerald Courses, meticulously designed by the world's best golf architects. Discover some of Maui's best restaurants without even leaving the resort. From award winning restaurants like the HUMUHUMUNUKUNUKUAPUAA to world-renowned chefs like Alan Wong and his acclaimed AMASIA, the Grand Wailea Resort features a wide range of cuisine and casual dining options set in stunning Maui atmospheres.

And of course, just steps away from the Grand Wailea, is Wailea Beach, rated one of the best beaches on Maui and one of the top beaches in the world. Snorkel with green sea turtles. Kayak or stand-up paddleboard in Maui's warm waters. Or simply rent a cabana and watch a perfect Wailea Beach sunset. Whatever you desire on your Maui vacation, there is something for everyone at the Grand Wailea.

Location

Wailea - Beach
Kahului, HI, USA - Kahului Airport (OGG) : 30 miles

Property Information

Year Built: 1991
Last Renovation: 2007
Air conditioned guest rooms: 780
Floors: 9
Total rooms: 780

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $40 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum parking fee of $40 + tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory Please note that the hotel charges $50.00 for each additional rollaway to be paid directly to the hotel. Please be advised that this fee is subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee Inclusions:
? A tropical flower lei greeting upon arrival
? Two bottles of water on day of arrival placed in the guestroom
? 45-minute photography session with Pacific Dream Photography (scheduled in advance)
? Unlimited local, toll-free, and credit card calls (no access fee)
? Coffee & tea in guest rooms
? Participation in yoga classes
? Admission to twice-daily SCUBA clinics
? Use of Beach Cruiser Bikes (based on availability)
? Beach umbrellas for use on Wailea Beach (subject to availability)
? In-room internet access (up to 20MB), with wireless capability and internet for multiple devices


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 8065 reviews
  • 2.0 star tripadvisor rating
    Dirty - not impressed.

    Drink glasses and beer bottles all over. Called to have picked up. Hazard to kids and pool guests. Big hair ball at side of pool at 10am. Staff very friendly. Pool chairs are stacked super close together and hardy any tables to use for food or drink.

    Jan 21, 2020
  • 4.0 star tripadvisor rating
    Lovely, extravagant resort

    This was our second stay at this hotel and it is absolutely gorgeous. It is in a great location and has a fantastic beach. They have great service and really baby the guests. It is a huge location, has amazing grounds, and offers a lot just at the resort with restaurants, pools, and the beach. However, I don't feel like everything justifies the cost. The rooms are okay, nothing outstanding. We had a regular king room. The mattress was very soft and the bed faced the windows, but the view was nothing exciting. On the first floor of the Lagoon Wing, our view was of the trees (I talked with people staying on the 4th floor of the Lagoon Wing and they said their view was of the tree tops). The television is to the side and while it can be angled out to make viewing easier, it was difficult for one to see from behind the other person. The bedrooms have large shutter type doors you pull over the windows for privacy and it helps block out light. There are outlets and a USB outlet on each side of the bed. Additional outlets can be found at the desk and a location or two on the wall. The bedroom is carpeted, but the hallway and bathroom are tile/stone. The bathroom is an elaborate design but still old and worn. The white tile with white grout probably looked amazing when new. It doesn't look so great now. The toilet room is off to the side with it's own door but no separate light and no fan. There is one sink and a large vanity below a large mirror. There is great light in the bathroom and an option for an adjustable night light type light over the tub (to make that work, press the top button on the light switch and the brightness can be adjusted with the bar on the side). Otherwise to turn the bathroom lights on or off, press the button on the bottom. There is a separate shower and tub. The water is slow to heat up and doesn't get very hot, likely a safety feature. Most times I had it all the way over at hot when bathing. Our tub was very slow to drain. We contacted the front desk and they said it was fixed but it didn't drain much faster after that. If you drop something in the bathroom and can't find it, check under the vanity. It is open under there (but it's also filthy and disgusting), I couldn't bring myself to take a photo and I found a lot of other things people had dropped as well as a lot of hair and dust. They ask you to preserve island resources and hang towels to keep them for the next day. We hung them up every day and every day but one came back to find them gone and new towels in the bathroom. In the hallway there is a closet (make sure the doors are shut when opening the room door, ours were pretty banged up from someone forgetting that). There is a safe in the closet and an extra pillow on the shelf for the pull out sofa bed. Also in the hallway is a mini fridge and a Keurig. To access the pools, everyone needs a wristband which changes daily. There are 4 different locations you can get a wristband located near the pools. You have to provide your room number and first and last names. You can get beach chairs and an umbrella at the beach cart, they fill out a card which you then take to one of the guys on the beach in neon yellow shirts. They will set up the chairs and umbrella for you. If the chairs go unused for an hour, they will put them away. To get a chair on the front row, get there before 9am. The beach cart can get very backed up. The beach cart and the pool desks all have SPF 50, SPF 30, and Aloe in large pumps available for use. Sunscreen is not noted as reef friendly. The beach is lovely with soft sand and a few rocky areas on each side and one in the middle (in the water). Snorkeling is pretty good on the sides as long as the water is fairly calm. Restaurants are pricey and can be hit or miss. The buffet breakfast can be pretty good. Their soda is in cans and consists of Coke products. They have a lot of juices and they say they have POG, but it tastes much more tart than POG. I'm guessing they use their own juices to mix POG but missed on the amounts. Don't waste your $ on it here, go to Costco and buy a gallon of the real stuff and keep it in your mini fridge. Every staff member we encountered were extremely nice and went out of their way to help with whatever we needed. WiFi is free and does not require an additional log in. The hotel does offer hospitality rooms after you check out. Ask about it before you leave. Rooms are first come first serve, they suggest you arrive (or ask about it) about an hour before you need it, and they will give you a time for the room. You will have it for 30 minutes (in which you can shower before you catch your red eye home) at no extra charge to you. It really makes a huge difference. The only option to park is valet, there is no self parking at all. That alone gets costly. Then if you want to take your car out, there's more tips involved. They do not pool tips here, so each individual keeps what he/she makes. If you are staying in the Molokini Wing, they ask you to go to the valet at the second entrance and park down there. It is not as busy at that entrance which can be nice when retrieving your vehicle. Both valet desks have towels, SPF 50 and SPF 30 sunscreen and Aloe in large pumps for use while waiting. It does not say if the sunscreen is reef friendly. Driving in this area is not appreciated by locals. There is one road in to the area and the Grand Wailea is at an early part of that road. As visitors we were trying to obey the speed limits which cramped the locals groove. We pulled over to let them go around and they would honk and make obscene gestures as they sped around us. Then one particular gentleman would speed up then hit his brakes in front of us to further demonstrate his annoyance. I suppose the locals have had it with tourists in the area, and unfortunately the aloha spirit is a myth (while driving anyway) in this area.

    Jan 20, 2020
  • 5.0 star tripadvisor rating
    Great Family Vacation Spot

    We took a family vacation and decided to stay here for the pools. We have older kids, 18 & 15 so we knew we were going to be among young families and we still had a blast. The pools were busy as expected but plenty of room. The biggest issue with the pool area was the lack of shade available with the loungers. Loungers were busy and were taken fast but they really need to invest in more umbrellas. It was SO HOT while we were there, and because of the lack of shade, we ended up just sitting in the lazy river for hours to keep cool. If you burn easy or have young children beware, this could be difficult. The best thing we did during this trip was upgrade ourselves to the Napua Tower. They offered breakfast, snacks and cocktails and heavy Hors d'oeuvres daily. Honestly, the food was so good and there was so many options, we really didn't need to eat at any of the other restaurants. So if you are on a budget or have picky eaters, I'd strongly recommend upgrading. Also, they offered the Concierge services there as well, so they helped us with anything we needed and we were able to get our daily pool wrist bands and pool towels without waiting in line. The suite was nicely appointed and was perfect for a family of 4. There was a pull out couch and they brought in a roll-a-way that was more of a Murphy Bed then a cot. The kids were very comfortable for the week. Overall, this was a fabulous family vacation and we will definitely be returning! Mahalo

    Jan 20, 2020
  • 4.0 star tripadvisor rating
    Good, not great

    We had the pleasure of staying at the Grand Wailea and overall the stay was really good. I won’t go into the inflated restaurant prices; we totally expected and were prepared in advance to avoid eating at the resort. Although we did try a few of the dining options. My family of four did eat the brunch, once. The food was ordinary and not monitored well. Between small kids handling food and the many birds we managed to try a few things, not bad and maybe we could of enjoyed it more if not witnessing the many hands touching of food or birds strategically dive bombing at plates. Wish I would have recorded this, kind of of funny now. The resort is beautiful, there is no denying and the beach is just as amazing. That is where I will stop because the pool situation is just absolutely ridiculous. Be prepared to either wait in line at the crack of dawn or circle the pool like a vulture for more than one open chair. On our third day we witnessed a darn near fist of cuffs between two grown men over pool chairs!! Yelling, cursing and aggressive gestures, thought I was in Vegas for a few minutes. What made the situation much much worse is the lack of pool attendants or security. As the situation escalated right next to us, I was unable to locate anyone for what seemed to be an eternity. Finally, I found a maintenance man to inform and called others. Just ridiculous. While I cannot blame the resort for this I can say I was throughly disappointed at the lack of security or an employee presence. Don’t serve alcohol if you’re not willing to put a presence out there from a safety standpoint. The rooms were nicely sized and the balcony a real bonus. The grounds were well maintained, and clean. Housekeeping took great care of us, that was a real bright side. Something to note: you must valet as there isn’t a self parking option. Weak! The attendants were all very kind and I suppose a plus of being forced to use the valet service was the two cold waters and towels each time we left for another beach. If you hold elite status such as Diamond, don’t expect much. After using the $19 from the free continental breakfast to apply to the brunch, I was still out of pocket $30. Again, I didn’t think a resort would lavish us with upgrades and such. If I take the pool experience out of the equation, hands down 5/5. I can’t after the lack action taken of said event at the pool.

    Jan 20, 2020
  • 5.0 star tripadvisor rating
    Awesome stay! Beautiful resort!

    My husband and I had a lot of Hilton honors points to use and we knew we wanted to use them for Hawaii! The Grand Wailea is the only Hilton property on Maui, but we didn’t mind that! This resort is absolutely GORGEOUS!!!! The grounds are in immaculate shape, and the staff was beyond friendly, literally everyone we spoke to!!! Now be prepared, it is a pricey place. People should know this based on their nightly rates and even the amount of points you need per night compared to other hotels if you have redeemed Hilton points before. The food and drinks are pricey, but again, that should not be a surprise based on the cost to stay there. All of the food and drinks were great. Yes, the prices hurt (we are from Iowa), but at least the food was good. The only place we weren’t completely blown away with was Humu which is one of their on property restaurants. Sunset would be great here, and the staff is great, but the prices weren’t worth the quality of the food. We were upgraded to a king deluxe ocean front due to our Hilton honors status, and that was much appreciated. We loved sitting on our balcony overlooking the resort grounds and the ocean, hearing the waves crash. Our bed was very comfy, room was fresh and clean, and bathroom was huge, more than enough room for the two of us. The pools were great. We loved sitting and relaxing by the adult pool during the day, as it was less busy and servers were more present since less people. We would head to the “activity pool” aka the kid pool around 4:00. It was normally pretty cleared out by this time and enough time for my husband and I still to do the slides and rope swing. Yes you read that correct, we did the slides and rope swing every day during our stay. They were SO FUN! and they had 7 slides!!! It was a huge pool. Even though they were sold out, the pools weren’t overwhelming while in them at all. Only complaint was hard to find a chair for 2 together some days during the peak of our stay, but for easier later in our stay from people checking out and what not. The wrist bands and towels was super easy and nice, as many towels as you wanted, as many trips per day. We didn’t have issues with losing our wrist bands or being told we couldn’t have another. Frankly I’m not sure how people lose them, mine was almost hard to get off each day. We did not rent a car, other then the day we did road to Hana, which we did rent from the enterprise onsite. Be prepared it is $40/night to park your car and it is valet only. From other guests we talked to, they won’t pull your car before you get down there, which I understand, such a large resort. We simply chose places to eat near by and snorkel excursion that was 2 miles from Wailea and Ubered or used Lyft. I don’t regret this decision and it easily saved us $600 including rental and parking. The most amazing thing about this resort is the fact that they allow you to use their resort the day you arrive before your room is ready, and the day you leave after you have checked out. You are able to store your luggage (no bag limit) with the bellman. We got there early the day we arrived and left late the day we checked out, and because we were allowed to still use their facilities we essentially got 2 extra “full” beach and pool days, which was very appreciated. When we were ready to shower and get ready for the airport, we were given keys and 40 mins to shower and get dressed in one of their hospitality rooms. During peak times, these do get busy so we did have to wait about an hour but once you get your name on the list, they call you when it’s ready so you can easily still just hang by the pool until doing so. The ONLY complaint we had during our stay was breakfast one morning. We had been out late the night before and slept in a little. I called the front desk around 9:15 and asked when breakfast ended (it was a Sunday). She told me 10:30. I said great! So we ended up hanging out in the room a little longer and took our time getting down there. We got down there about 9:50 and were told they were closing the breakfast buffet at 10:00 due to the brunch at 11:00. We were then told we could do the continental to go. We were one of the first people to order our continental to go. Soon after at least 20 people were in same predicament as us. The staff was too worried about getting brunch ready that the to go was taking super long. I finally went up and said something and the staff tried to give me an order someone hadn’t picked up that was sitting in the sun the entire time we had been sitting there waiting. Finally a staff member came down with several bags of food and instead of looking at the tickets in the way they came in, he just started to hand them out to people standing there. It was very frustrating as we had been waiting the longest and we almost didn’t get one. I am in the hospitality and food industry so it was frustrating the front desk misinformed us and was not on the same page as the breakfast team was as we would have preferred the full breakfast that day. Overall, I’d stay here again. It’s a gorgeous property. The beach is stunning, with calm and warm water. Great snorkeling. I snorkeled right on the beach and saw fish! Some other girls saw turtles closer to the rocks. The staff was overall incredible and so sweet. This hotel has so many amenities and is the total package. The rooms were comfortable and perfect for our needs. I think depending on what you are looking for, this can be a great option. The pool is great for kids, but if you’re trying to do a “budget” family vacation, this is not the place. For couples, it’s very romantic and a great spot. We loved it and hope to be back again soon!

    Jan 18, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319