Hotel Overview

2019 Resort Added Values
Honeymoon: Fruit basket and a bottle of sparkling wine, honeymoon decor and amenity, suite category upgrade (subject to availability), and a romantic dinner for two on the suite's terrace (Minimum 3 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 200-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 star tripadvisor rating 4445 reviews
  • 5.0 star tripadvisor rating
    Heaven

    We stayed in the Grand Class Suite family of 4. Paola our concierge was fabulous so attentive and friendly. She made our dinner reservations for the week and told us about the Eco and bike tours we took. The tours were great! Suggestion wear long pants/shirts for ecotour and spray heavily the bug spray they offer but it was no informative. Our room was clean comfortable and the view was breathtaking we had a pool on our patio(downside I don’t think it was cleaned daily bc after 2 days we were unable to use bc the filter was off and the filter was filled with flowers leaves etc) Antonio at Azul was amazing! I suffer from food allergies and he made sure my breakfast and lunch was carefully prepared. Teen club and Beach water sports workers were friendly and great. I highly suggest the water bike and seebob experience. Sen Li was amazing food miss their rice being home; Autor was an amazing experience words cannot describe this experience a must try; Frida was good; Bistro was ok... their food was extremely salty I ordered a salad and the taste was over compensated with salt we ate here our 1st day and was terrified my week of eating was going to suffer but one meal did not destroy this vacation. Housekeeping waiters bartenders hostesses everyone always said hello everywhere service was impeccable clean everywhere including the beach. Can’t wait to return.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Excellent!!

    For all you foodies! Grand Velas is the resort for you! Excellent service, quality and accommodations!! The property and beach was so clean. This is the best of the best. Night life is simple with a piano bar and Karaoke bar. I would highly recommend the Grand suites!

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Amazing hotel!!

    I had the pleasure of staying at the Grand Velas Riviera Maya for 3 nights recently and this was one of the most amazing hotels I have experienced! From the moment you arrive and check in to each and every meal, the immaculate grounds, beach, spa, freindly staff members and amazing rooms - everything was perfect! All three sections of the hotel were amazing and a hard choice as to which is best. You cannot go wrong by choosing the Grand Velas and I will definately be back soon! thank you!

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Exceptional Destination

    Everything you read in other reviews is true: remarkable luxury property in the most beautiful part of Rivera Maya, with large modern super-comfortable rooms, exceptional restaurants, boutiques and Spa. This hotel offers impeccable service on every step of the way, making sure that you’re comfortable any time and anywhere. I could go on and on about delicious food, exquisite restaurants, pool services, etc. and it would all contain words “remarkable, incredible, super, unbeatable”. But I’d also like to mention that Grand Velas is a great place for a wedding or any type of private and corporate events, with all the services you can only think of right at your fingertips. Their state-of-the-art convention center can accommodate any type of meetings, from small Board meetings to huge conferences and incentive/awards trips. The capability of the A/V services will amaze you as you probably wouldn’t expect to find the latest technology in such relaxing establishment. For wedding, in addition to the beach area, they have a luxurious hall for glamorous ceremony, with breath taking view on the sea and access to huge private outdoor deck. So if you want to make the most memorable moments for your family or your business, this is an absolute place to go.

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Wedding of my dreams

    We just had our wedding at Grand Velas on October 12. I can honestly say that it was my dream wedding come to life! First of all, the resort is beautiful. The price can be daunting, but it is well worth it. From the moment you arrive, every staff member is ready and willing to do whatever is needed to make your stay perfect. Everyone is attentive and extremely nice. One day I kept stopping the server (Gabriele) at the pool because the taste of my drink was not quite right. He let me return it 3 times until the bartender got it right! He did it with a smile and stood there each time until I was satisfied. He even offered advice when I told him it wasn't tasting right. The food was wonderful! My husband and I are both big foodies and the reputation of the food here was one of the reasons we picked it. It did not disappoint. The rooms are beautiful. The breakfast buffets were so delicious with an incredible selection. However, if you just want to stay in and order room service, that was wonderful also! I can't say enough good things about the wedding coordinators. They were fantastic!! They were on top of everything! Monica and her team (Paulina and Andrea), as well as our concierge (Arianda) were fantastic! My parents are elderly and needed extra attention. They assigned someone to be with them and get them to everywhere they needed to be the day of the wedding. In my opinion, that went above and beyond. I used a wedding planner from Houston to help out and together they created the perfect weekend. The food at the rehearsal dinner and the reception was fantastic!! The location was gorgeous!! The ceremony was right on the beach and the day was so beautiful! The reception room was so beautiful and perfect for the size of our party. The hair and makeup crew were great. They were very nice and listened to what I wanted and receptive to the things I didn't like and wanted changed. We had 30 guests and there was not a single complaint. We felt like royalty the entire weekend. If I had to do it again, I would choose Grand Velas without hesitation!

    Nov 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319