Hotel Overview

2019 Resort Added Values
Honeymoon: Fruit basket and a bottle of sparkling wine, honeymoon decor and amenity, suite category upgrade (subject to availability), and a romantic dinner for two on the suite's terrace (Minimum 3 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 star tripadvisor rating Based on 4212 reviews
  • 5.0 star tripadvisor rating
    Worth the money!

    Okay so I've been to a lot of all inclusive but none like this. Wow this place was absolutely incredible. The location is great, its secluded back probably a mile from the main road that goes to playa del Carmen. U enter the resort and drive through the Mayan jungle until we reached the lobby of the Ambassador area. Upon arrival we were given cold towels, a tropical juice and a glass of Champagne ( Veuve Clicquot) to be exact. I was surprised they served such a high end champagne (though its only suppose to be offered for the welcome drinks I was able to snag a few glasses everyday). The resort was perfect. It was quiet, clean, and hada very relaxed ambience. The main pool was massive and the service was great! Our pool host/ server was Alexander. He was the best, we kept the drinks and food coming all day for us and had some really good drink suggestions. He was the real all-star our our vacation! I could go on for days and hours about how good he was. Pool food was always great, we all loved the carne asada nachos, burgers, chicken fingers with curly fries and of course the chips and guac, The rooms we had were 2 Ambassador suites. One had a small plunge pool on the balcony (which we didn't use). The rooms were nice, spacious and had a lot of amenities. The beds were VERY comfortable!! the in room mini bar was stocked with DOS Equios, Tecate, Heineken, Red/White Wine, tequila, sodas, juices, waters and candy bars/ chips, nuts, granola bars, and more candy. also they left chocolate milk in the mini fridge which was great! The showers could easily have fit 5 people in them and room service was pretty quick and the menu was extensive. We also loved that we could order a bucket of beers to the room or at any time a bottle of champagne or orange juice. One morning they arranged a room service mimosa bar for us with different juices! All the restaurants were beyond great. The Mexican, French and Asian fusion were our favorites. We wanted to the tasting menu but ran out of time. U cant go wrong at any of the restaurants. Some have an all la carte breakfast however we enjoyed the Buffet at Azul for breakfast (when we woke up on time). Again u cant go wrong with the food at this resort. The bar scene was out of this world. Like I said this resort was pretty quiet at night, this is Not a party resort, more of a romantic, relaxed resort. Koi bar was a lot of fun, its such a great vibe do it. After 10PM it turns into a club for adults only. The alcohol selection at the resort was great! Top shelf (Grey good, Belvedor, chivas regal, glenlevit, don Julio, havanna club, zacappa 24, jameson, jack, and plenty more). At Koi the bar tenders will make u custom drinks upon request. I asked for a Grey good cucumber martini, and wow it was beyond this world. We went to the Zen pool and area once. It was nice, but we liked the Ambassador side better. The Zen pool was very very nice, very relaxed and quiet. I will admit at In the evening in the Zen area since its literally inside the Mayan Jungle you will NEED BUG SPRAY! Mosquitos are out and hungry. We did a dive with the dive staff at the resort and had a great time. I would recommend that to anyone who is certified or wants to be certified. The beach here isn't the best. Everyone knows Playa has a major sea weed problem, so u can always expect the beaches here to be full of seaweed and be cloudy, it is what it is. The resort workers worked all day trying to groom the beach and keep it clear of the seaweed. Overall this resort was Pure Luxury and I cant wait to go back! I've done Sandals for years which I love but this is a great rival to Sandals!

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    The service was out of this world!

    I wanted to extend a heartfelt thank you for giving my wife and I the opportunity to visit your beautiful resort this past weekend! All I can say is, wow! The resort and amenities in itself were incredible, but it was the staff members that sent it over the top. I can’t speak highly enough about the kindness, hospitality, and service we were shown. Our personal concierge, Tona, was welcoming, extremely helpful, and continued to check on us during our stay. Additionally, the pool concierges at Zen pool were fantastic! Fernando, Alfredo, and Oscar in particular took great care to make sure that we were comfortable and enjoying our time on the resort. They were extremely attentive, remembered our food/drink preferences, and called us by name. We were blown away by all the personal touches and attention to detail. Please let Aaron Ortiz know that he and his team made our stay an unforgettable one. It will be my pleasure to send our clients to Grand Velas in the future at my highest recommendation. PS - We had the pleasure to visit all of the main dinner restaurants. The food was a 10/10. Piaf was our personal favorite We will be back as soon as we can!

    Jun 20, 2019
  • 1.0 star tripadvisor rating
    Beach is not swimmable!

    You cannot swim in the ocean: razor sharp rocky bottom, shallow, water is brown. That makes no sense vacationing on the beach. Food is average and everyone had a diarrhea. Very pricey for what you get.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Simply the Best!

    Luxurious, genuinely friendly and happy staff, attention to all little details... PERFECT!! simply cannot think of anything that they can improve on! When I arrived, my reaction was "Woowwwww" and think why I did not book for a longer stay!

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Perfection

    I honestly can't say enough wonderful things about this resort. From the beautiful buildings, pool, rooms... everything is spectacularly appointed and just gorgeous. This would be enough to warrant a perfect rating but then on top of that, the staff is phenomenal. Everywhere I went I was treated with such hospitality, kindness and respect. When I was boarding the shuttle back to the airport, I was already telling the staff that I would be seeing them in December. I cannot wait to return.

    Jun 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519