Hotel Overview

2019 Resort Added Values
Honeymoon: Fruit basket and a bottle of sparkling wine, honeymoon decor and amenity, suite category upgrade (subject to availability), and a romantic dinner for two on the suite's terrace (Minimum 3 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 200-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 star tripadvisor rating 4445 reviews
  • 5.0 star tripadvisor rating
    Such the best vacations ever XD!

    My husband and I stayed almost for a week at Grand Velas in Riviera Maya. IT was the best experience ever. Since our arriving, the concierge un charge welcome us ever, it was early morning and Guido us about the resort, activities and the amenities. Even it was very early, we asked for ROM service and the food delivery was excellent and in time. The service bar at the beach always was fabulous and kindness. The food and drinks quality exceeded my expectations. I rally recommend to stay here if you really want to be threat Like a princess. Every dolar is well deserved.

    Nov 16, 2019
  • 5.0 star tripadvisor rating
    Best All Inclusive on the Mayan Riviera!

    This is an exquisite property and I highly recommend it if you are a foodie looking for an all-inclusive experience. The restaurants are amazing and you really can eat and drink as much as you like with an incredible level of quality. The service is incredible and the rooms are large and well appointed. This is luxury and convenience combined. A wonderful experience.

    Nov 15, 2019
  • 5.0 star tripadvisor rating
    You must stay here - Grand Paradise

    I have no words, meaning, it's tough to describe perfection. What do I say? How do I describe it? There is a reason it has won all of the awards it has won, and that is because it is about 99.99% perfection. You will never eat better food, visit a better spa, visit the most amazing pools, and have the most amazing customer service experience, "personal concierge" anywhere else, because it just doesn't exist at other hotels, but it does exist at Grand Velas. The property is gorgeous, within the Riviera Maya, and you'll feel like you've stepped in a Mayan jungle. We went with an entire family, which included my 2 1/2 year old, my 4 month old baby, my mother in law, and my wife. Even the 4 month old baby was treated like a VIP. Crib, toys, bathing equipment, anything and everything you need was waiting for him, it was incredible. One important thing to keep in mind is that you must wear long pants at night in ALL the restaurants, so pack accordingly. The beach is relaxing but it's hard to enter the water as there are a few obstructions, especially with small children. If you are solo or without little kids, you can venture out a little deeper where the water is a bit more clear and enjoyable, especially if you rent a kayak, or paddle board. But all in all, it is an AMAZING place. Gema was our personal concierge, and we couldn't be more thankful for all she did for us. Gabriel, Juan, and Alegandro were stand outs at the pool. If you travel to this part of Mexico with your family, and can afford it, you have to stay here.

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Heaven

    We stayed in the Grand Class Suite family of 4. Paola our concierge was fabulous so attentive and friendly. She made our dinner reservations for the week and told us about the Eco and bike tours we took. The tours were great! Suggestion wear long pants/shirts for ecotour and spray heavily the bug spray they offer but it was no informative. Our room was clean comfortable and the view was breathtaking we had a pool on our patio(downside I don’t think it was cleaned daily bc after 2 days we were unable to use bc the filter was off and the filter was filled with flowers leaves etc) Antonio at Azul was amazing! I suffer from food allergies and he made sure my breakfast and lunch was carefully prepared. Teen club and Beach water sports workers were friendly and great. I highly suggest the water bike and seebob experience. Sen Li was amazing food miss their rice being home; Autor was an amazing experience words cannot describe this experience a must try; Frida was good; Bistro was ok... their food was extremely salty I ordered a salad and the taste was over compensated with salt we ate here our 1st day and was terrified my week of eating was going to suffer but one meal did not destroy this vacation. Housekeeping waiters bartenders hostesses everyone always said hello everywhere service was impeccable clean everywhere including the beach. Can’t wait to return.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Excellent!!

    For all you foodies! Grand Velas is the resort for you! Excellent service, quality and accommodations!! The property and beach was so clean. This is the best of the best. Night life is simple with a piano bar and Karaoke bar. I would highly recommend the Grand suites!

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319