Hotel Overview

2019 Resort Added Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability).
Family: First child 12 & under Stays, Plays & Eats Free (valid 8/18-12/23/19).

The Grand Palladium White Sand Resort & Spa is located in the village of Akumal on the coast of Riviera Maya, offering amazing views of the Caribbean along a long beach of fine white sand built in perfect harmony with the environment. Enjoy a 24-hour all-inclusive vacation, Palladium style, with numerous activities throughout the day and fantastic shows at night. Guests also have full use of the facilities and restaurants at neighboring Grand Palladium Colonial and Grand Palladium Kantenah Resort & Spa.

Rooms have been decorated and equipped with top-notch amenities and exclusive attention to detail. Perfect for larger families, junior suites accommodate up to two adults and three children.

The resort has five delicious a la carte themed restaurants (Brazilian, Italian, Asian and Grill/Barbecue, and Spanish), two buffet-style restaurants with show cooking, and access to many more at the other hotels in the complex. Plus, you'll never go thirsty, with seven bars including swim-up (21 bars around the complex) serving up national and international premium drinks!

The Baby Club (for children between 1 and 3), the Mini Club (4 -12), and Black & White Junior's Club (13+), are just some of the splendid entertainment options offered so kids can interact with other children their own ages and from other parts of the world. While the kids are being entertained, relax at the spa or work out in the fitness center. In addition to offering exclusive and personalized services (fee), the Zentropia Palladium Spa & Wellness Center also features a gymnasium with modern exercise equipment.

Refresh and sunbathe at the incredible pool areas, and participate in a daily program of sports and entertainment activities on the beach and at the pool-and don't miss the shows, live music, and games every night at the theater. Compete in PlayStation, pool, table tennis, sand castle, treasure hunt, and karaoke tournaments. For nature lovers, there is a crocodile habitat with an exhibition of their feeding. This beautiful mega resort is truly eco-friendly. Resort staff leads vacationers in daily eco-tours.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Silver Certification from Green Globe and has been awarded the prestigious Gold Travelife Award for environmental commitment. The resort is MARTI and Green Plant Certified, and is also a member of the Rainforest Alliance Environmental Program.


Riviera Maya - Beach
Cancun International Airport (CUN) : 54 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 264


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 3984 reviews
  • 3.0 star tripadvisor rating
    Amazing resort, lovely rooms and pool but .....

    I am currently staying here and whilst the resort and staff are amazing, the rooms large and well equipped, the restaurants great and the pools superb it is very clear that we are neither VIPs or Members. I had to ask five times for my patio door to be mended and although after explaining that I like an afternoon nap and being promised a morning room service, this has not happened and my nap is again forgone if I want dry towels and more water. The hotel is now hosting members and since this started our service has been affected. All my complaints are falling on deaf ears. Maybe next time in Mexico I will be looking to book into a different resort. Such a shame because this really is a stunning resort.

    Oct 13, 2019
  • 5.0 star tripadvisor rating
    Grand is the word!

    fantastic holiday in a beautiful setting, so close to nature it was just wonderful. Bug spray was very much needed but was expected giving the position of the hotel, really felt like we were in paradise!

    Oct 11, 2019
  • 2.0 star tripadvisor rating
    Way Overrated

    Upon arrival after checking in you will be harassed to buy a timeshare. Also, we were advised that there was a balance on our account. We prepaid online and had to prove it. We reserved the private bungalow along the water. We were overwhelmed with the smell of mold and the room looked like someone took a bucket of white paint and tried to cover the fact that the room was worn out. The doors, walls, and cabinets had splashes of paint on them. We took pictures. There were dried stickers on the furniture. It looked like a room you would pay $69 in a bad neighborhood. We went back to the front desk and spoke to Carlos. He stated there was no manager available. Instead he sent a maintenance crew out and they agreed that they could repaint much off the room. We had to call to the front desk and explain that we did not want to sleep in a room under construction that smelled of paint. The workers did scrape all the stickers off and apologized for the room. At first we were advised there were no more bungalows available. This was a lie. After some pressure they were able to find a unit four doors down. This was better. Be advised the bungalows are not as advertised. Not worth the money. The pools are nice, beach was great, food was average, the management spends all money on the grounds, pool, and lobby.

    Oct 11, 2019
  • 3.0 star tripadvisor rating
    Half decent holiday

    Got to white sands and checked in quite quickly On the way to the hotel we where given a note from TUI stating to be cautious about stomach bugs (Don’t drink the water) (Ensure hot food is piping hot) So first night off to the buffet Food not very warm Ah well first night Next morning down to breakfast for opening time first you see someone who wants your room number( bit odd as we have wrist bands) Next shown to a table (person no 2) Then someone comes for drinks order (Person no3) Person no4 brings coffee Off to get food 7am again Luke warm restaurant only just opened First night to ribs and more only to find restaurant closed Over the 2 weeks main buffet at colonial closed at least 5 times Both steak restaurants closed at least twice Colonial buffet breakfast deemed full even though only half the tables being used (Glass walls all the way round ) Can only guess they where under staffed as one morning it took 15 minutes to bring the coffee that you have to order In the advert for the hotel it states 14 restaurants I guess it means 14 restaurants but not necessarily open restaurants Aside from the fact that I should not eat food unless piping hot and the restaurants not being open all the time the staff where great Not sure if this was mis-fortune or the standard

    Oct 09, 2019
  • 5.0 star tripadvisor rating
    An amazing stay

    Everything about the hotel was absolutely perfect. The Junior Suites were spacious, comfortable and kept immaculately clean. The food and service really made the holiday; Florencino in the Portofina restaurant and the girls in the La Dalia, deserve a special shout out for excellence. During our stay we visited all of the restaurants and enjoyed them all, though the favourites were definitely Chang Thai and Sumptuori. The pool and beach were lovely (though while we were there, there was a slight seaweed issue - but seaweed is to be expected when you visit the seaside). We also went on the snorkling with turtles trip that runs from the beach and had an amazing time, my only issue with it was the number of people on the trip. And, on the subject of animals, the hotel grounds are wonderful kept and very diverse in terms of nature. All in all, we had an amazing holiday and would have zero hesitation in visiting again!

    Oct 07, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519