Hotel Overview

2019 Resort Added Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability).
Family: First child 12 & under Stays, Plays & Eats Free (valid 8/18-12/23/19).

The Grand Palladium White Sand Resort & Spa is located in the village of Akumal on the coast of Riviera Maya, offering amazing views of the Caribbean along a long beach of fine white sand built in perfect harmony with the environment. Enjoy a 24-hour all-inclusive vacation, Palladium style, with numerous activities throughout the day and fantastic shows at night. Guests also have full use of the facilities and restaurants at neighboring Grand Palladium Colonial and Grand Palladium Kantenah Resort & Spa.

Rooms have been decorated and equipped with top-notch amenities and exclusive attention to detail. Perfect for larger families, junior suites accommodate up to two adults and three children.

The resort has five delicious a la carte themed restaurants (Brazilian, Italian, Asian and Grill/Barbecue, and Spanish), two buffet-style restaurants with show cooking, and access to many more at the other hotels in the complex. Plus, you'll never go thirsty, with seven bars including swim-up (21 bars around the complex) serving up national and international premium drinks!

The Baby Club (for children between 1 and 3), the Mini Club (4 -12), and Black & White Junior's Club (13+), are just some of the splendid entertainment options offered so kids can interact with other children their own ages and from other parts of the world. While the kids are being entertained, relax at the spa or work out in the fitness center. In addition to offering exclusive and personalized services (fee), the Zentropia Palladium Spa & Wellness Center also features a gymnasium with modern exercise equipment.

Refresh and sunbathe at the incredible pool areas, and participate in a daily program of sports and entertainment activities on the beach and at the pool-and don't miss the shows, live music, and games every night at the theater. Compete in PlayStation, pool, table tennis, sand castle, treasure hunt, and karaoke tournaments. For nature lovers, there is a crocodile habitat with an exhibition of their feeding. This beautiful mega resort is truly eco-friendly. Resort staff leads vacationers in daily eco-tours.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Silver Certification from Green Globe and has been awarded the prestigious Gold Travelife Award for environmental commitment. The resort is MARTI and Green Plant Certified, and is also a member of the Rainforest Alliance Environmental Program.


Riviera Maya - Beach
Cancun International Airport (CUN) : 54 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 264


Hotel Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4171 reviews
  • 4.0 star tripadvisor rating
    Good location, outdated decor and facilites

    We have been staying at this resort for many years. It has a great location and spacious rooms. White Sand facilities are still outdated for the money we are paying. It is time for new towels, bedding and sofa-beds. Sofa-bed is very uncomfortable to sleep on.

    Jan 17, 2020
  • 5.0 star tripadvisor rating

    Beautiful place to get married, everything was the done to excellence. The food was amazing, the rooms were great and the service outstanding, a little slow but overall was great. Sightseeing around the resort was good a little big and hard to find at first but once you start exploring easier to find.

    Jan 17, 2020
  • 3.0 star tripadvisor rating
    Family reunion

    Fair. if food was good (i rated it as barely edible except for breakfast & Chang Thai). Good place for kids. Should put families traveling together in the same building! Tried to switch rooms & they wouldn't accommodate us.Had people with kids next to us that partied until 11pm. every nite.

    Jan 16, 2020
  • 2.0 star tripadvisor rating
    Not how it used to be

    Very disappointed with the room provided. There were bugs, the room was damp and smelled of mould, the drain in the shower was plugged, the hot water didn't work for the first two nights. We were eventually changed rooms on the 3rd night of our stay as they said they were fully booked but yet the hotel was super slow. The staff had major communication issues. The food was great, the resort staff were super friendly and the overall grounds were clean. The main issue was the rooms provided. Transportation was a gong show, they left us stranded at the airport at 1am with a 5 month old baby. They asked me to hold my baby on my lap for the hour drive to the resort. we had booked for 5 people including the baby but they tried to add another reservation to our car and pick up 2 more people. Because they were trying to save money clumping us together they didn't have enough room for everyone. They told us to take a taxi at our own cost even though transportation was supposed to be provided. They said they wouldn't reimburse us either. I couldn't believe they would leave a family with a baby at the airport in the middle of the night. Thank god for another woman and her child who paid for a private shuttle. She let is travel with them or we would have spent so much money on multiple taxis.

    Jan 15, 2020
  • 2.0 star tripadvisor rating
    Not worth the price

    The grounds and the pool are nice, but the Romance bungalow was such a disappointment I can only give 2 stars. Our room was older and shabbier than the online images. The first room we were given 5512 had no running water in the bathtub. The second room 5511 smelled awful so we had to search the whole place looking for the source. Found the stench to be a brownish liquid dried on the drapes and floor. Some of the food we had was pretty good but most was mediocre. The restaurants have a very noisy cafeteria vibe. We tried to sit outside so we could hear each other, but only a few places have outdoor seating options.

    Jan 14, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319