Hotel Overview

2019 Resort Added Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability).
Family: First child 12 & under Stays, Plays & Eats Free (valid 8/18-12/23/19).

The Grand Palladium White Sand Resort & Spa is located in the village of Akumal on the coast of Riviera Maya, offering amazing views of the Caribbean along a long beach of fine white sand built in perfect harmony with the environment. Enjoy a 24-hour all-inclusive vacation, Palladium style, with numerous activities throughout the day and fantastic shows at night. Guests also have full use of the facilities and restaurants at neighboring Grand Palladium Colonial and Grand Palladium Kantenah Resort & Spa.

Rooms have been decorated and equipped with top-notch amenities and exclusive attention to detail. Perfect for larger families, junior suites accommodate up to two adults and three children.

The resort has five delicious a la carte themed restaurants (Brazilian, Italian, Asian and Grill/Barbecue, and Spanish), two buffet-style restaurants with show cooking, and access to many more at the other hotels in the complex. Plus, you'll never go thirsty, with seven bars including swim-up (21 bars around the complex) serving up national and international premium drinks!

The Baby Club (for children between 1 and 3), the Mini Club (4 -12), and Black & White Junior's Club (13+), are just some of the splendid entertainment options offered so kids can interact with other children their own ages and from other parts of the world. While the kids are being entertained, relax at the spa or work out in the fitness center. In addition to offering exclusive and personalized services (fee), the Zentropia Palladium Spa & Wellness Center also features a gymnasium with modern exercise equipment.

Refresh and sunbathe at the incredible pool areas, and participate in a daily program of sports and entertainment activities on the beach and at the pool-and don't miss the shows, live music, and games every night at the theater. Compete in PlayStation, pool, table tennis, sand castle, treasure hunt, and karaoke tournaments. For nature lovers, there is a crocodile habitat with an exhibition of their feeding. This beautiful mega resort is truly eco-friendly. Resort staff leads vacationers in daily eco-tours.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Silver Certification from Green Globe and has been awarded the prestigious Gold Travelife Award for environmental commitment. The resort is MARTI and Green Plant Certified, and is also a member of the Rainforest Alliance Environmental Program.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 54 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 264

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 3815 reviews
  • 5.0 star tripadvisor rating
    Amazing Resort and Service

    We had never been to Mexico before but given our experience at White Sand we cannot wait to return. My wife and I went with our two teenagers and enjoyed it all from start to finish. It is a large resort with effectively four parts to it. You might think it would be very busy but it was almost full and unlike many places we have been before there were ample sunbeds and plenty of space. No need to get towels out early, just turn up, bliss. The food and the many restaurants are all great with a fantastic buffet. I would particularly like to say thank you to Omar who is the Assistant Director of Catering as he was marvelous. He was always cheerful and so helpful to us with regard to the restaurants, thanks Omar. Merli served us many times in the Buffet with water and drinks and was lovely to us too. A special mention also to Eduardo in Ribs and More where his service was fantastic. My daughter is allergic to nuts, shellfish and kiwi fruit and it is always a little stressful going to a new country. I would say this hotel is the best we have ever experienced as she was given cards denoting her allergies and at each restaurant we were asked if anyone had any allergies, without fail and she has met many chefs who take personal care of her food. Eric the Chef at Ribs and More and I have regrettably forgotten the name of the Chef at Poseidon were great. In Collonial Alex at the bar was very chatty and it was great to speak with him and he was very helpful We had a junior suite in 5932 and 5931 which were meticulously looked after by Pedro and they were very well appointed. It was great having connecting rooms which the hotel sorted out for us. White Sand is a lovely pool and relatively quiet whereas Collonial is a little more busy and right on the beach. The children went kyaking, paddle boarding and snorkling. The sea is very warm as are the pools and there are lots of staff regularly keeping everywhere clean and tidy. Lots of activities to join in. Our son unfortunately got an ear infection and there is an onsite Dr 24 hours who was really great and dealt with this brilliantly for him. We loved the holiday and would definitely recommend it and I would love to go back but will also look further afield at any other Grand Palladium hotels. Great sports facilities but we didn't find enough time to use them all. The Spa is also lovely and very tranquil.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Holiday

    I have been on a lot of holidays in a lot of country's, I have a daughter who is gluten free and I find it hard to get good food, at white sands the chief would take her round all the food and show her what she could eat, even in the restaurant they would cook her gluten free food this was exceptional service from all the staff, 5stars from me.

    Aug 12, 2019
  • 3.0 star tripadvisor rating
    Stunning Hotel but terrible sargassum (seaweed)

    The hotel rooms are wonderful. Very large and very clean. Food is okay but lots of waiting around and adult nights so kids are ruled out. Beach was full of revolting Sargassum (brown seaweed). This was piled high every day and the smell was repulsive. We chose to stay around the pool. The second week started a week long planned maintenance of the pool area. There were angle grinders and tile cutters which were so noisy and the dust was ridiculous. Pieces of tiling were flying around and going into the pool. It ruined the second week. I complained to the management a few times and they said it would stop soon but it lasted all week. They said that as it was the quiet season the work was being done at this time. We paid peak prices. Travelled last August. I would have gone back this year but it ruined the holiday and no compensation was offered. Staff were lovely and worked very hard.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Excellent hotel amazing food and service, will certainly be returning A**

    This hotel was amazing... we had the use of 4 hotels ours The White Sands was the quieter which we loved but you could go along 5-10 min walk to a busier hotel. The food was some of the best I have ever had, the sushi being my fave. The beach was a bit disappointing not the tropical beach I was expecting but it got better as you walked along it. I would 100% recommend this hotel and will return

    Aug 11, 2019
  • 5.0 star tripadvisor rating
    Wonderful Holiday

    We spent 2 weeks at the Grand Palladium White Sand Resort and loved everything about it. The staff were so friendly and made us feel so welcome. We had such great meals from the fantastic buffet breakfast and lunches to all the a la carte restaurants . Everything was beautifully presented and delicious. The resort is kept immaculate and clean. The gardens are beautiful and pool area stunning. We had 2 junior suites that were spacious and very comfortable and loved the attention to detail such as the lovely coffee machine and mini bar that was all restocked daily. This was our first time to Mexico and GPWS and would definitely recommend it for anyone wanting a relaxing, indulgent holiday. Thank you very much to all the staff there, we would love to return!

    Aug 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519