Hotel Overview

2019 Resort Added Values 

Honeymoon: Free room upgrade if available, fruit basket with bottle of champagne, 15% discount on massages, and a resort credit coupon of $400 per room. 

Family: First child 12 & under Stays, Plays, & Eats Free (valid 8/18-12/23/19). 

The 24-hour all-inclusive Grand Palladium Vallarta Resort & Spa is located in a paradisiacal haven known as Punta Mita, a mini-peninsula at the southwest point of Riviera Nayarit. The resort is surrounded by lush vegetation in front of a private beach with fine white sand bathed by the crystalline waters of the Pacific Ocean. 

420 rooms are well-appointed and include balconies or terraces. Ocean-view rooms and junior suites are also available. 

Guests who opt for the Family Section can enjoy an exclusive suite area, private lobby, restaurant, bar, lounge, and entertainment area. Additional amenities include a heated pool with a reserved beach area and waiter service, family host concierge, priority restaurant reservations, special turndown service for children, 24-hour room service, personalized mini-bar, VIK welcome kit for kids, free entrance to all wet areas of the spa (adults-only), and more! 

The resort has four delicious à la carte themed restaurants (Mexican, Asian, Grill Steak House and Mediterranean cuisines) and two buffet-style restaurants. Enjoy thematic open-air dinners at night with enticing entrees like Spanish paella and succulent barbecue, and a great selection of drinks available at any of the seven bars. 

The Baby Club (for children between 1 and 3) and the Palladium Mini Club (for children between 4 and 12) are just some of the splendid entertainment options we offer so kids can enjoy themselves and interact with other children their own age and from other parts of the world. 

Zentrophia Palladium Spa & Wellness offers a unique opportunity to unwind and relax with a complete wellness experience. In addition to offering exclusive and personalized services (fee), it also features a gymnasium with modern facilities. Spend your days snorkeling in Banderas Bay, sunbathing at any of the four pools, or golfing at an internationally-known course in the area. Breathtaking landscapes, ample gardens, delicious dining, fun facilities, a relaxing spa. Live nightly shows and top-notch services are yours. All-Inclusive, Palladium Style! 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds an EarthCheck Award, as well as Bronze Certification from Green Globe.


Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 30 miles

Property Information

Year Built: 1999
Last Renovation: 2011
Floors: 3
Total rooms: 355


Hotel Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 6860 reviews
  • 1.0 star tripadvisor rating
    Don’t Come Here! The Worst Ever Experience!!

    Think of everything and anything that could wrong. That was our experience. This place is no longer a 4.5 Star Resort! I question if it ever was! If the service here is good enough for people, I suggest those people get out more and expect better! This was not what we paid for or what we were led to expect!!

    Jan 16, 2020
  • 2.0 star tripadvisor rating
    Looks are deceiving

    Very spotty service, and quite often it was quite poor. Wait times can be really long for checking in, ordering food, accessing restaurants, getting assistance, or getting drinks. Included amenities such as kayaks and surfboards are at the discretion of very unhelpful and unfriendly staff members. Their alcoholic drinks do not actually contains alcohol, they use some strange substitute.

    Jan 16, 2020
  • 3.0 star tripadvisor rating
    Bad food

    Resort was nice. service was good. Food quality was bad. And restaurants are only open for dinner. not much choice for lunch. stayed for 5 days and had to eat at the same 2 restaurants over and over. in fact, we had to leave the resort 1 day to eat food from outside. Defeats the entire purpose of all inclusive. Also, room bathroom were bad. Water used to spill onto floor during each shower.

    Jan 16, 2020
  • 3.0 star tripadvisor rating
    great for surfing- hotel ok

    Hotel location was great for surfing and had a great beach club with lots of boards. If not going for surfing I would choose another hotel. Hotel was clean. A few minor issues with room. The hotel and food is ok. Pool ok.

    Jan 16, 2020
  • 4.0 star tripadvisor rating
    Overall a great trip but much room for improvement

    We overall had a great trip to this resort but there are lots of improvements that could be made. We upgraded to the Family Selection side of the resort and got a great deal when we arrived compared to what our friends paid when booking this part from the outset of the trip. ROOMS For something that calls itself Family Selection I think these rooms could have been a bit more family friendly. The options are for a pull out sofa bed plus a king sized bed or two double beds. There is absolutely no storage for clothing - yes there is a closet but with a dozen hangers and three tiny drawers on the side of the desk, for 4 people for a week that isn't enough. So we lived out of suitcases which was not great and didn't make things easier for a family. And of course there is only one suitcase stand. so other suitcases were on the floor. FOOD Food was mediocre, nothing really wowed me. We ate at all the ala carte restaurants, portions were small but you can order as much as you want. We went with a group and they were never able to accommodate the 10 of us being able to sit together. So it was always a nightmare trying to seat everyone properly. We would even go right at opening to ensure we had a spot and even with the reservations we were allowed to make through the Family Selection option this was painful. They never brought enough menus like 2 for the table of 10. We were allowed to make reservations which was handy and we did pay a premium for that option but once they booked us into a restaurant that was closed and when we went to confirm morning of they told us it was closed that night. (1 of the 4 a la carte restaurants is closed nightly). There was lots of variety at the buffet and it was presented nicely but wasn't thrilled by the selections. And if you got to the buffet for dinner too early the pasta bar and pizza oven weren't going which seems ridiculous if you open at 6 everything should be open at 6. Overall this place could be a lot better organized. On TV screens on the resort it would promote, shows or activities that were going on during the day but when we would show up there would be no one there offering what we were told was going on. The evening shows were great - the entertainment dancers were amazing - the Rock Show was great. The Tenor show was great. Wish we could have seen all of them, but kids needed to go to sleep. It would have been nice to have an itinerary of what was happening during the day to see somewhere, again maybe they don't want to write it down then it needs to happen. Kids Club We specifically went to this resort because of the baby club. We were told it was open until 8, but they told me I needed to get my kid by 640, which doesn't give you any time to hit an a la carte for dinner and pick up your kid by then. my 6 year old loved the kids club and wanted to go back every day. Staff was very friendly and everyone you met greeted you warmly. Family selection pool had a broken heater for 5 of the 7 days we were there, so it was quite chilly but we did love it there as it was quiet and there was always chairs to be found. The service at this pool was exceptional, always coming around taking food and drink orders. Food selection was limited but it was good. Elizabeth and Marcario were fantastic wait staff. The family selection lounge had a great little set up of XBox and the kids went crazy for it. There seems to have been lots of amenities to guests for the Family Selection but no one could give straight answers on what those things were and when. Services got sloppy through the week - at first really wowed by housekeeping staff and then it kind of dwindled. LOVED the family selection wrist bands that had the keys embedded in them. So nice to have your room key with you at all times. Also, it is a very hilly resort. Lots of stairs and inclines which i think is typical of the area, just was not prepared for it. There are strollers to use for people with small children, that would have been nice to know prior to going.

    Jan 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319