Hotel Overview

2019 Resort Added Values

Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability). 

Located in Riviera Maya's village of Akumal, Grand Palladium Kantenah Resort & Spa is situated within lush tropical gardens along a private white sand beach along the Caribbean Sea. Modern luxurious rooms offer comfort and a variety of views and locations. Relax at the state-of-the-art Spa, experience fine dining and endless cocktails, and snorkel or kayak through the turquoise waters.

Enjoy access to five freshwater pools and one kids waterpark around the complex, and enjoy amenities including umbrellas, sunbeds, and towel service. Two quiet pools are set in lush tropical vegetation, one beside the spa. Enjoy access to nine à la carte restaurants, including Mexican, Mediterranean, Asian, and Brazilian, as well as five buffet restaurants, and 26 bars around the complex.

The children will stay entertained with endless activities available for all ages. The youngest ones will enjoy the Baby Club for ages 1-3, while the Mini Club offers activities and games for ages 4-12. The Black & White Juniors' Club (13+) offers a video games lounge, pool tables, and a weekly disco. While the kids are entertained, parents can relax at the Zentropia Palladium Spa & Wellness Center. In addition to exclusive and personalized services (fee), the spa also features a gymnasium with modern exercise equipment. Stay active with a variety of sports, including volleyball, soccer, basketball, badminton, and archery. Don't miss the shows, live music, karaoke tournaments, and games every night in the theater. 

Nature lovers will enjoy the crocodile habitat with an exhibition of their feeding. Grand Palladium Resorts in Riviera Maya have been awarded the certifications EarthCheck Silver, Travelife Gold, MARTI (Mesoamerican Reef Tourism Initiative), and the Kuoni Green Planet for their environmental policies.


Riviera Maya - Beach
Cancun, Mexico

Property Information

Year Built: 2002
Standard: 252
Suites: 156


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 7148 reviews
  • 5.0 star tripadvisor rating
    Wonderful Holiday Here !

    Our third trip to Mexico and this was one of the best hotels we've seen. A very relaxed hotel within lush,tropical surroundings which created a very calm and peaceful environment. All staff kind and friendly, genuinely wanting to offer help. ( not just after tips like some hotel staff ) Food , activities , entertainment exceptional...cannot find any faults with this fantastic hotel.

    Aug 13, 2019
  • 2.0 star tripadvisor rating
    Facility crew does not respond

    3 days of calling to get AC looked did not get results. Finally got to management on last full day. AC was out of order and needed to fixed for whole villa. This caused two full nights of no sleep in humid and hot room and multiple days of showering and continue to sweat in room

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Excellent 5*

    From the moment we arrived receptionist were very welcoming and very helpful. We had our bell boys transport is to our rooms where they carried all our cases upstairs for us. The room maids are very nice and clean they come twice a day for fresh towels and to make beds up. The mini bar is stocked with beers and soft drinks this is free everyday. The entertainment is in the middle hotel the colonial this went from pool entertainment zumba, pilates, yoga, pool volley ball , pool polo , beach volley ball , bowls , table tennis and much more. The entertainment staff work so hard from 8.30am till 11pm changing into there night entertainment clothes. They really get the party going with teaching people how to dance. The pools are very clean and regularly swept and waiters are always around asking if you would like a drink. If you tip the waiters 20 pesos which is £1 they will come more regularly to you as the mexican wages are not as good as ours. The beach is 20 meters from the pool where there is a beach bar that serves food allday til 5pm you can order off the menu or just have a buffet lunch. The main restaurants are open breakfast dinner and tea and serve fantastic tasing food , the most deserts you've ever seen. There are about 10 sit down restaurants throughout the complex intalian, mexican , american , steak house, Japanese and more you have to book these on the day turn up. We prefered the buffet ones with kids though. I have stopped at some nice resorts all over the world in the past but can honestly say this will take some beating we are already looking at booking for next year here we liked it that much If i was to describe this place in one word I would choose PARADISE Big thanks to all entertainment team Adriana Adriana puga Diana Nadia Oliver Salvador Diago Alexa Omar Didi Ianko Dany Abraham Andy Thanks guys you really did make it a great holiday 😘🍸🍺🤭

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Great holiday for all our family

    Our family group consisted of 4 adults and 3 in their late teens / early twenties and we all had an excellent holiday at Grand Palladium Kantenah. The hotel is kept spotlessly clean and all the staff are friendly and smile all the time There was some seaweed on the beach which was cleaned up everyday so the sea was not always clear enough to see many fish but it didn’t stop us swimming in the sea. The activity team worked really hard and a special thank you to Nadia and Salvador whose exercise classes and dancing classes were excellent. The younger ones enjoyed the gym, football on a 3G pitch and met up with others for a good night life on site We enjoyed the food in the restaurants on all 3 hotels and and the buffet had plenty of choice . lunch in the shade listening to the singers with their guitars was our favourite part of the day. We loved the fact there was so much live music and even had a flute playing whilst we were doing stretching exercises by the palm trees one morning. We spent an anxious few days waiting for an important document to come by fedex which got stuck in Cancun so a special thank you to Elizabeth and Teresa at guest services who did all they could to contact the local Fedex office and get it delivered. One final thank you to our Tui rep Mayeli who is a mine of information and gave us really helpful advice We all came away having had a wonderful relaxing holiday except those in their late teens who had had such a good night life that they needed time to recover.

    Aug 12, 2019
  • 3.0 star tripadvisor rating
    Lower than my expectations...

    I tried at least 12 different hotel along all Maya Riviera and this resort has disappointed my expectations. I go through points: thematic restaurants: I tried the Italian one. The worst menu and plates ever tried in a foreign country. Horrible plastic gnocchi, over cooked spaghetti all melted with a no taste bolognese sauce. Beach: fantastic laguna. Prepared to find sargaso (seaweed) as in the last few years in all my experience in Riviera Maya. BUT Palladium has the worst organization in cleaning the beach shore. In 4 days only 1 day they cleaned the seaweed. I will attach a picture at 2pm.... what a shame!!!!! Generic/ central restaurant: really good breakfast, good lunch variety!!! Dinner doesn’t work... every day always the same... never so thing surprising. Night show: really good and professional Overall village: really nice location, it seems inserted in a magic forest. Nice and various swimming pools. WiFi Internet connection: really good everywhere. a first class service not expected. My reco: go back to cook better at dinner and clean properly the beaches and you will gain a full booked hotel that today is NOT...

    Aug 11, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519