Hotel Overview

2019 Resort Added Values

Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability). 


Located in Riviera Maya's village of Akumal, Grand Palladium Kantenah Resort & Spa is situated within lush tropical gardens along a private white sand beach along the Caribbean Sea. Modern luxurious rooms offer comfort and a variety of views and locations. Relax at the state-of-the-art Spa, experience fine dining and endless cocktails, and snorkel or kayak through the turquoise waters.


Enjoy access to five freshwater pools and one kids waterpark around the complex, and enjoy amenities including umbrellas, sunbeds, and towel service. Two quiet pools are set in lush tropical vegetation, one beside the spa. Enjoy access to nine à la carte restaurants, including Mexican, Mediterranean, Asian, and Brazilian, as well as five buffet restaurants, and 26 bars around the complex.


The children will stay entertained with endless activities available for all ages. The youngest ones will enjoy the Baby Club for ages 1-3, while the Mini Club offers activities and games for ages 4-12. The Black & White Juniors' Club (13+) offers a video games lounge, pool tables, and a weekly disco. While the kids are entertained, parents can relax at the Zentropia Palladium Spa & Wellness Center. In addition to exclusive and personalized services (fee), the spa also features a gymnasium with modern exercise equipment. Stay active with a variety of sports, including volleyball, soccer, basketball, badminton, and archery. Don't miss the shows, live music, karaoke tournaments, and games every night in the theater. 


Nature lovers will enjoy the crocodile habitat with an exhibition of their feeding. Grand Palladium Resorts in Riviera Maya have been awarded the certifications EarthCheck Silver, Travelife Gold, MARTI (Mesoamerican Reef Tourism Initiative), and the Kuoni Green Planet for their environmental policies.


Location

Riviera Maya - Beach
Cancun, Mexico

Property Information

Year Built: 2002
Standard: 252
Suites: 156

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6989 reviews
  • 5.0 star tripadvisor rating
    Great place

    It was a beautiful resort, loved the beach, the pool, the drinks, the food. Truly felt like paradise, the night life was great the sports bar had some of my favourites snacks. The staff was always friendly and helpful

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Girls trip to Mexico

    Recently my best friend and I went to Riviera Maya using a Groupon deal we had found. Going into the trip we were a little nervous.. being 2 girls we were constantly being lectured about how unsafe Mexico is and we did not have a great experience in the past at a resort in Punta Cana (dirty, crummy food etc). Needless to say we were a little wary during our hour long taxi ride to Grand Palladium, ready to make the best out of whatever situation we were getting ourselves into. All that worry though immediately subsided when we pulled up. The expansive eco-resort was absolutely gorgeous, our rooms were clean and felt secure, and the food was PHENOMENAL! We are hardly picky travelers but this was next level from anywhere we had experienced before. We had the time of our life and wished we could have stayed longer. The Grand Palladium really felt like home! Some highlights in particular: - All the resort staff were so kind, patient (we only knew “un poquito” of Spanish) and friendly. In particular we loved hanging out with Adriana, Igor and Salvador from the POP crew, Santiago from the Colonial bar, and Jo the photographer. They definitely did their part and made us feel so welcome. I personally am dairy free and at each restaurant the managers or servers took be through the list of what I could and could not eat. I thought this was an incredibly thoughtful touch! Our personal favorite restaurants were La Lola, Adelita, El Dorado, and Poseidon. We didn’t care too much for Sumptuori or Chang Thai but that could just be our own personal tastes. We decided to go all in and get the Zentropia massage which included a day pass to the spa. We scheduled halfway through the week with the intention of giving our skin a break from the sunshine. It just so happened to rain that day and was the perfect activity- we ended up staying all day! The massage (my first ever) was wonderful and the facilities were top notch. We did go on the Akumal/Aktun Chen excursion to snorkel with the turtles and see the Cenote. That will be one of my fondest memories and highly suggest it to anyone going. I was nervous going in and ended up having so much fun. I would suggest bringing biodegradable sunscreen and bug spray from home though because the price in the hotel store was sky high (almost 40$!!) The beach did have a significant amount of seaweed but we balanced our time between there and the pools so it really didn’t affect us that much. All in all I wholeheartedly suggest this resort to anyone looking for the perfect mixture of relaxation, adventure, and fun!! We will miss all the people of palladium 😊

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Paradise!

    Went here with my family for my mom's 50th. Beautiful hotel and property. The staff was one of the best parts... always so friendly, accommodating, and special shout out to Diego at the Kantenah Bar! Food was very good... especially for an all inclusive. Pool was heavenly. The beach was well kept and breezy... only major setback was the seaweed, which is not the hotel's fault, they made sure to try to clean it up and chance they got. If you're an ocean swimmer, this could be a problem, but the pool did just fine for us.

    Jun 20, 2019
  • 1.0 star tripadvisor rating
    Not Good

    Make sure you get the room you want! very disappointed. I book to get this amazing room, only to get there and ge a room with no view and not at all what i saw & booked for. When i mentioned something to the front desk all they said was sorry.

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Tropical Paradise!

    Our stay was magical! Our Villa was on the beach and we had an amazing outdoor shower shout out to Porfirio who kept our room clean and stocked. Highly recommend the Romance Villa, romantic indeed. The buffets are..well buffets, to be honest same options every day, but the food was good and you can definitely mix it up. We only tried two a la carte restaurants but they were delicious. The beach is extremely rocky definitely recommend water shoes, made it so much easier getting in and out of the water. But once you are in the water it is magnificent, on our last day there we had some very large fish swimming around us. There was a lot of seaweed but that is not the resort's fault and they worked tirelessly to clean it up. Luckily they had several large pools to choose from when you didn't feel like going in the ocean, not only at our resort but at the sister hotels as well. We also made it to Zentropia Spa and Alexi at the juice bar was awesome! Overall we had an awesome time and can't wait to come back!

    Jun 19, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519