Hotel Overview

2019 Resort Added Values

Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability). 

Located in Riviera Maya's village of Akumal, Grand Palladium Kantenah Resort & Spa is situated within lush tropical gardens along a private white sand beach along the Caribbean Sea. Modern luxurious rooms offer comfort and a variety of views and locations. Relax at the state-of-the-art Spa, experience fine dining and endless cocktails, and snorkel or kayak through the turquoise waters.

Enjoy access to five freshwater pools and one kids waterpark around the complex, and enjoy amenities including umbrellas, sunbeds, and towel service. Two quiet pools are set in lush tropical vegetation, one beside the spa. Enjoy access to nine à la carte restaurants, including Mexican, Mediterranean, Asian, and Brazilian, as well as five buffet restaurants, and 26 bars around the complex.

The children will stay entertained with endless activities available for all ages. The youngest ones will enjoy the Baby Club for ages 1-3, while the Mini Club offers activities and games for ages 4-12. The Black & White Juniors' Club (13+) offers a video games lounge, pool tables, and a weekly disco. While the kids are entertained, parents can relax at the Zentropia Palladium Spa & Wellness Center. In addition to exclusive and personalized services (fee), the spa also features a gymnasium with modern exercise equipment. Stay active with a variety of sports, including volleyball, soccer, basketball, badminton, and archery. Don't miss the shows, live music, karaoke tournaments, and games every night in the theater. 

Nature lovers will enjoy the crocodile habitat with an exhibition of their feeding. Grand Palladium Resorts in Riviera Maya have been awarded the certifications EarthCheck Silver, Travelife Gold, MARTI (Mesoamerican Reef Tourism Initiative), and the Kuoni Green Planet for their environmental policies.


Riviera Maya - Beach
Cancun, Mexico

Property Information

Year Built: 2002
Standard: 252
Suites: 156


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 7487 reviews
  • 5.0 star tripadvisor rating
    One Week Stay at Grand Palladium Kantenah Mexico

    After having carefully read all the reviews we decided to book a weeks holiday at the Grand Palladium resort for our first trip to Mexico. This would be our first visit to the Yucatan and out fourth trip to the Caribbean. We traveled as a family of five and are mainly attracted to the Caribbean for the stunning beaches and snorkeling but equally we enjoy a good all inclusive hotel in order that we don`t have to worry about anything whilst we are there. We were not disappointed, the resort is huge, luxurious and well maintained! Everything from the freshwater ponds that surround the restaurant and lobby areas to the modern architecture, grounds and lush surroundings was excellent! This even topped our stay in Grand Cayman. There is so much choice of food and the glass paneled restaurant area is flooded with light unlike other hotels we have stayed at where the eating area felt gloomy and enclosed. The beach is one of the best in the area and is stunning with shallow clear waters and numerous palms. It is very well maintained and cleaned daily! There is a beach bar virtually on the beach with live bands at lunch time, buffet and a bar. A really enjoyable holiday and our only regret is that we didn`t stay for longer. We cant wait to return and shall plan a stay for two weeks next time.

    Nov 17, 2019
  • 5.0 star tripadvisor rating

    We ended up booking here after the fall of TC so wasn't initially our 1st choice, however we had the most amazing time. All 3 lobbies on the complex follow a similar theme but have their own individual features. With TRS the adults only hotel, showing a real touch of class if you want an up market 5☆ feel but we loved Kantanah and that complex. Our room was great. Clean, and stocks replenished daily. We were at the height of the tree canopy and had the wildlife visiting regularly. The staff never stopped smiling and couldn't do enough. The restaurants are plentiful with a variety of food choices. We had to try all of them and had our own personal favourites to include Chiang Thai, Ribs and more and The Mexican. The buffets had more variety than anyone person could dream of getting through and my only comment is the food continues to be luke warm but huge in range of choice and the staff work tirelessly, they're the most happiest people I've ever met. All the bars have branded and locally branded drinks and the staff will create any cocktail you request. The beach and sea are amazing...yes there can be seaweed and yes there can be coral that gets brought into shore however that's down to how the weather turns the tide and in our experience only happened 3 times in our 14 night stay. It's part of the coral reef so if you're unsure I just suggest purchasing some water shoes but it didn't prevent us swimming at all. You can snorkel, take out kayaks, pedal boats and sail which was amazing being so close to the reef. The Poisidon is right on the sea front and is a fish restaurant. For us we loved every minute from the walkways to the golf buggy and train lifts, the resident koi, flamingo and crocs, through to the wildlife (remember you're in the jungle so there are insects that might make their way into your room...embrace where you are I say) Thank you to all the staff some we got to know better than others but from us in the UK to all at the grand palladium we truly had a magical time and we Will be back.....sooner than later. Room 4917 31/10 - 14/11

    Nov 16, 2019
  • 3.0 star tripadvisor rating
    Grand Palladium

    Hotel was ok, stayed in better stayed in worse. Rooms were ok, view not particularly good, bed sheets dated and the general standard of the room was dated. However it was fine for us. Same for the rest if the hotel really, bit dated, still it was fine for us. We did enjoy our time here. Hotel is set in the jungle along the coast line, pretty much the same as all the hotels here. Nothing within walking distance. Animals around the hotel were great to watch. Food was ok, we liked the Thai restaurant the most. pool was ok, bit dirty in areas at times. Stuff in the shops at the hotel was mega expensive so make sure you bring everything with you. If you decide to do a tour I recommend a private one, they generally only work out marginally more expensive but better experience. Went to Coba (1 hour each way) and Chichen itzu ( 2 hours each way) on private tours and these were our best days. Glad we went, wouldn't return again.

    Nov 15, 2019
  • 1.0 star tripadvisor rating

    We are staying at the Kantenah rooms are very dark, dull badly in need of updating Room smelled very damp on arrival and second day infested by flies. No view at all from the balcony just jungle no sun and very poorly keep can’t use very disappointing please see pictures of out beautiful view Just been told by one of the travel clubs reps that this hotel is the cheapest of the hotels to stop in just paid 4000 pounds cheap???! Rooms are not five star wouldn’t even give them one star rating, Told me I should of upgraded to the travel club

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Lovely stay for a friend's wedding

    Had a great time here. If you love cats, you're in for a treat because there are a bunch of friendly ones around the main resort area. Very friendly staff at the reception, bars, restaurants and the caddies. Great experience and would definitely be back given the chance.

    Nov 14, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319