Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.
The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 1051 reviews
Worth The Money
I was staying at the Family Selection area ar the Grand Palladium. It was very clean and a wonderful beach view. In the breakfast we had millions of choices. The waiter Diego Ramirez and Jose hooked us up with mouthwatering sauces they were ready to go up and beyond. I would really recommend this to every.
Had a great time!
Had a great time! Great place to bring kids. The beach needs some work, but as a new resort they are doing great. The pools were fantastic and the majority of staff were amazing. Need some work on the wait staff in the a la cart restaurants but the food is great!
Some hits, lots of misses
Hits- pools, architecture, some very friendly staff. Misses- no record of reservation and 4hr check in delay, no evening entertainment for guests but a great band for the Volkswagon credit convention, no special occasion amenities possible for our 34th Anniversary.
Excellent first visit
We visited Costa Mujeres as we are fans of the Palladium Riviera Maya location and this resort being fairly new we decided to give it a chance. Our expectations were exceeded at every turn, we enjoyed out stay from the room to the pools, the beach and the many restaurants and will be returning next year.
Surprised with all the great reviews
We (a family of 4) stayed at the Family Selection in April 2019, and I don't think we'll come back. The resort is at most 3 stars (we've stayed at Iberostar, Royalton, Dreams, so can compare). The food selection and service at the buffet restaurant Poseidon was very poor. We were assigned the worst room possible (1st floor, facing the entrace to Poseidon) with the assurance that they did not have any other rooms. $10 later - and we were in a nice room on the second fllor facing the pool. Is that extortion? Basically, the service is good only if you tip. The cheap umbrellas on the beach provide very little sun protection, but the main pool looks very nice and the drinks there were good. This hotel is best visited by adults only because the highlights for us were (i) the hydrotherapy pools and saunas at the spa and (ii) the Chic show, both of which did not allow children.