Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.
The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2109 reviews
Worst Experience Ever
I travel A LOT and have never written a bad review. I do not even know where to begin with this review, because the entire experience was the worst we all have ever had at a resort. 1. Reserved our room 5 months ago, 2 bedroom, 2 bath loft. Ended up in a 1 bedroom 2 bath loft. All others booked. How is that when we booked 5 months ago. 2. AC upstairs and downstairs not working. They supposedly fixed next day. Well 1am in the morning my travel partner gets up and falls in a water puddle from the AC on the 1st floor of the loft and hurts herself (they had no concern), and upstairs AC again not working. Our AC went out 3 times in a 6 day stay. 3. We had no water or steamer as was in other rooms. Took 2 days, 13 phone calls, of which each time stated someone on the way, even a manager calling and ensuring we would be taken care of immediately. NOPE! end of day 2 we get 4 waters and they bring an iron. Called for steamer took another day. Every single day a manager on call for that day or night would call to ensure we would get water everyday first thing. NOPE again! They even came to our room and advised us to go to Front Desk file complaints. We did, and then again ensured then absolutely we would not have these issues again. NOT ONE DAY WE WERE THERE DID THEY EVER DELIVER WITHOUT HAVING TO GO THRU MANY CALLS AND A MANAGER HAVING TO INTERVENE TO MAKE THAT HAPPEN. BUT NEXT DAY, BACK TO SAME OLD ROUTINE. NO WATER. 4. To leave 3rd floor the elevator did not work. You had to walk stairs to 2nd floor to take to the ground floor. Entire trip. 5. Room Service we only used twice. 1st time, they never even showed. Had to order again and then was over an hour. 6. The only restaurant we looked forward to was reserve only at hibachi. Tried to book when checked in. Booked up entire 6 day stay 7. Not one single time we called for a cart did one show up. And if we went to the cart pickup locations, they were ALWAYS going opposite direction. It was literally not until night before we left did we get one at the pickup location going the same way. 8. The food in most restaurants was mediocre at best. Breakfast Buffet was good, the Mexican was good. Steak house awful. 9. Beach had seaweed until day before we left. Not their fault, but none the less. 10. Oh and was very upsetting, at pool bar and the sports bar, when you 1st started being served alcohol (Don Julio Silver, to be specific) you were getting Don Patron Silver. At pool after 3pm and at Sports bar after 9pm they were replacing bad alcohol into the premium bottles. When you called them on it, they all look at each other and get the bottle down to show you the bottle while smirking, as they know and the hotel knows. Doesn't matter it's the labeled bottle. It was not what was in it. At pool bar, they just laugh about it. And when I say bad alcohol, not just cheap alcohol, all of us literally had to pour out. It was the most awful tasting tequila (did not even taste like tequila), and it burned our mouth and throats for like an hour afterwards. This was only happening at GP pool and sports bar. At restaurants and the lobby bar they stayed on the up and up. 11. At one of the theatre shows at CHIC one of the male performers, after show, propositioned my friend for money and the door lady was right there. 12. Go to watch TV and batteries were dead to remote. Called for replacement. Said sending someone. NOPE. Took 2 more calls and 2.5 hrs later before anyone showed. (that's if you can get anyone to answer operator or guest services after 10 pm) You have to call, and call and call. No one answers until after Like 10 attempts. Not one time did they offer you anything for all the inconvenience. Not spa, not wine at a restaurant (which you have to pay for) NOTHING. Yet they kept trying to get us to PURCHASE services that were not free. We actually had already purchased a SPA day worth $300 USD. We cancelled. There was no way I would spend my money in that resort. When we checked out, they had the nerve to send a Travel Club liason over, to discuss our issues and tried to blame all of it on off season and that good workers on vacation, and that resort is new, ITS NOT NEW, ITS A YEAR OLD, (there are no excuses for all this craziness) and tried to give us incentive to come back and try again when it was not off season and hotel was more established. We absolutely did not accept, even for a free trip. Just for the record, (1) a huge group of us traveled and 90% had issues and we all agreed would not return. However, we love Palladium in Riviera Maya, where we all went last year for Country Week 2018, and would easily return there. But will never return to Costa Mujeres. Only good thing I can say, it the property looks nice and the maids were very good and the waiters in sports bar. Otherwise, nothing more.
What a wonderfull Resort with amazing Restaurants!
We spent 10 nights at the Grand Palladium Costa Mujeres Resort & Spa. I have to say that the resort and the whole area are almost perfect. A very important point why our holiday was perfect, were the restaurants in the resort. I want to highlight one! The Sumptuori. It is the Japanese restaurant with one of the best sushi I have ever eaten on my world trips. Especially a waiter, I would like to highlight! His name is Eliud! He made our holiday a wonderful experience. Thank you for the perfect service! Kind regards Jens and Monica
Good morning I would like to talk about the wonders I saw in your beautiful country and the excellent treatment that my family and I had of some hotel workers but unfortunately my stay was very overshadowed by the type of waiters who have working with you especially one of They could see at first glance that he was totally drugged. I do not understand how being a hotel of such a high level and family allow people with these problems to work with you. I did not ask his employee for his full name but in his badge he could see himself in name. Ricardo hopefully they can pay more attention when recruiting staff or practicing anti-doping I really feel a lot of anguish because we are accompanied by children and I consider that this is not a good family environment, I hope they can do something.
Love this hotel
Loved the hotel, love the entertainment, food is good, bar staff are amazing and I will be back :) thanks Elie , David, Marcelo , Roger, amazing entertainment thank you! Tina is the best waitress ever at the splash bar XXX
I enjoyed my trip and all the activities here at the resort. I loved the Chic show, it was amazing! I would like to thank Marcelo, Ramone, Ricardo, Paola, Norbit. Thank you much for making my time here special. Cherane, Best Entertainment