Guests of the resorts will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges. Surrounded by a virgin area full of mangroves, wild fauna and flora, in Grand Palladium Costa Mujeres Resort & Spa you can enjoy a deep contact with nature and an atmosphere of exclusive peace and tranquillity. A wide variety of high quality gastronomy offer, leisure and shopping areas as well as a vibrant nightlife scene will be also part of the experience.
The hotel has 592 luxury rooms with balcony or terrace, hydro massages and stunning views. Guests can enjoy a wide number of top services like 5 swimming pools, spa, gym, kids club and many premium features such as direct access to the swim-up pools of some suites. A modern amphitheatre with 360 grades scenario visibility, a Beach club with amazing views, a convention centre and impressive sportive installations are only some of the 5-star benefits.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 1198 reviews
Graduation trip 4 Day stay
The property was amazing the staff was also wonderful especially Noe - at the front desk Ulysses - I think he works all over the resort and Mario from BEST DAY both were amazing and made the trip for myself and my nephew's very memorable
Great Service by staff
My family and I are travel club members. I just wanted to take the time and rave about the excellent service we received during our stay. Benny and Dorian from Family Selection gave us one of the best services we’ve received. Benny and as always checking on us making sure we were satisfied with our drinks. Dorian was always helpful setting up our chairs and umbrellas. Benny and Dorian’s excellent service is the reason why we chose to be members of Grand Palladium
Benny and Dorian gave excellent service. Dorian always helped with the towels and umbrellas. Benny was always checking up on us for our drinks and had them out right away. Both had phenomenal customer service.
Fantastic new resort
Just came back from a 5 days girls trip there and it was FANTASTIC. Let me break it down for you :) ROOM : super clean, well designed and decorated. Fast service from the lobby and/or cleaning personal when needed. Cleaning staff do not speak english so you may get creative to be understood but its OK. FOOD: I'm super picky on my food and I was really impressed by the quality of the different places. Most particularly: - the El Dorado (steakhouse) - my filet mignon was melting in my mouth. - The Chang Thai (Thai) - decor is astonishing, portions were perfect, food was savoury and a big shoutout to Christiano who was our waitor that night and who did a fantastic job. - The Japanese restaurant was great for the teppiyani show and food was delicious. Staff were lovely and funny. - The main buffet (Isla Blanca) is great and offers A LOT of variety. - The Poseidon (buffet by the beach) is disappointed... It is promoted as a fish and seafood restaurant but you have none of it in it. Also, because its open by the sea and heat gets in, the food doesn't look as appetizing as it should be. They would benefit to put less out and add more as customer eat it. BEACH: We didn't had to fight or wake up super early to get chairs and umbrellas. Alfonso and his friend were quick to help and to prepare spots for us whenever they saw us coming. Also, special shoutout to our « YAYA » (Yajaira Trejo Gomez) who was our waitress by the beach and gave outstanding service. She would always anticipate our needs and had the curtesy to advise us when leaving for lunch so that we understand delays (if any). We were amazed by her high standards and dedication to all customers at the beach (she was great to everyone, not just us). STAFF: from the lobby, the gym, the girls at the buffet and the drivers (Omar was so kind!), everyone is lovely and polite. Always trying to help. This is a great family resort. Super clean and design. Perfect for 3 girls who wanted to relax. Night life is dull and one night, the host killed the party (it was latino night! Woot Woot!!) because it was time for 80's after-party and it was sad because everybody left the place... He should have shown flexibility and adapt to what the crowd liked... Just saying :) Highly recommend everyone to go there before prices start to rise! hahahaha!!!!
David and Eli, the supervisors along with the rest of the POP crew were the absolute best part of our trip. They are the soul of the resort and made me want to stay another week, month even. The parties and dancing were fun, Ricardo, Diego, Thomas, and Alfred got my friend and I to dance!!