Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine, fruit plate, romantic dinner with a bottle of house wine, and room upgrade (based on availability; minimum 5 night stay).
Family: Up to two kids 12 and under Stay, Play and Eat Free during select dates.

This all-inclusive resort is located on a gorgeous white sand beachfront, surrounded by nature in the heart of Tulum.

Enjoy several a la carte restaurants and buffets, each offering a variety of international cuisines, from traditional Mexican to a Mediterranean gastrobar. Indoor and outdoor bars, multiple swimming pools, and kayaks are also available. Join beach yoga or volleyball, watch nightly entertainment and live shows, and more! The kids can play at the fully supervised kids club while you relax at the full-service organic spa. This tranquil resort is perfect for both families and couples.

Location

Riviera Maya - Beachfront
Cancun International Airport (CUN) : 60 miles

Property Information

Floors: 3
Total rooms: 228

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).  Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. 
-Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
-Any student group traveling with guests under the age of 18 will require chaperone(s).  One chaperone is required per 1-19 students/youths under the age of 18.  The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
•Please note the legal drinking age in Mexico is 18.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 2887 reviews
  • 3.0 star tripadvisor rating
    Meh!

    We arrived at this resort after 2 and a half hours of getting through customs and the transfer to the hotel and although we were made to feel welcome, there was no cool drink or towel provided for us to use when checking in. We have done a lot of all inclusive holidays and always received this service. The room we were given was on the top floor of the Sian Kaan side (serviceable via lift) and we were assured the room didn't have a connecting door when checking in as we arent fans of these type rooms as we feel it doesnt offer privacy to you or your neighbours.....on arrival to the room though, a connecting door was staring at us.....plus a floor to ceiling window to look out of so not even a balcony to sit on.....it also had a hot fridge....we relayed our concerns to reception who could offer no other solution so waited till the following morning to see the Virgin Rep who secured us a more suitable room on the ground floor. The Rep assured us the hotel had fantastic shows on most nights.....plus a piano player in the Sian Kaan lobby and a Mexican guitar band that plays in the restaurants....sadly the shows never materialised due to 'low occupancy' and we tired of the band and piano player quickly.Obviously this is not the fault of the customer that the hotel isnt full, we have been to a UK caravan park where only 3 other families have been in the clubhouse but still a show was put on. There is absolutely nothing else to do here at night as the hotel is in the middle of nowhere so found ourselves in bed in our room by 9pm every night looking at our iPads (WiFi is excellent at this hotel thankfully) Most of the restaurants advertised when booking your holiday are also shut due to low occupancy.....I would have thought a buffet restaurant would be open for all mealtimes on an all inclusive but no....its open for breakfast and lunch every day but dinner only once a week....the rest of the time you are ushered to the Italian restaurant, which although the food is nice, is repetitive....one night we got excited and saw the Mexican restaurant was open so we went in excited to think we would eat in different surroundings...only to be led down some steps....into the Italian restaurant (the menu was Mexican however) We also had use of a couple of a la carte restaurants being on the Sian Kaan side....again, only 1 open a night and if like me you cant eat seafood or fish there isnt much but grilled chicken breast to eat. There are no snack bars about during the day either so if you fancy a cool ice cream you are out of luck....the hippie chic bar was all shut up and we were ushered onto a patio and given a menu that was more like lunch....its advertised as tacos and burritos but we could only order chicken or burger and chips and you can only get small dried cakes in the sian kaan lobby and fruit.....pool bars are shut....the sian kaan has been empty and deserted for a few days now so I dont know where anyone round the pool get their drinks? On the plus side, the hotel offer a free tour to Playa Del Carmen....this involves 45 minutes at a jewellery store and half hour at a tequila store before being dropped into PDC for 2 hours free time. Be aware, street peddlers read your hotel wristband and make out they are your waiter from your hotel before getting you to come into their uncles shop so they can bamboozle you with timeshare and trips....we were warned before leaving the UK so covered our bands with a sweatband and were generally left alone.. make a note of where the bus drops you though as all the back streets look the same and we just about found the bus back by fluke. Would I stay at this hotel again? NO!! There are far better all inclusive hotels around the world for less money, where you feel you are appreciated as a customer. Having to find your own entertainment by befriending the hotels feral cats (I love cats so not a problem) is not what I paid a lot of money for. This is a nice hotel if you want absolutely nothing to do but sadly it's not for me.

    Jun 20, 2019
  • 1.0 star tripadvisor rating
    DO NOT STAY HERE...

    I just can't say much nice about this place. We arrived at night after a long, long day of traveling and they tried to put us on the 3rd floor (no elevator). Because we are 67 and could not do 3 flights of stairs. We then had to wait over an hour for a first-floor room. The air conditioning did not work and it was May in the jungle! The food was below mediocre, at best, with not many choices. The swim up bar was a joke and the pool was so dirty by afternoon that you would not want to get in it. We bought a package which means we had to endure the "90 minute"(4 hour) presentation. The hotel told the booking company that we didn't attend the presentation. We did. We then booked an extra night because our plane was leaving the day after our package was completed. They made us prepay and then would not refund the money even tho we gave them 3 days notice that we would not stay in that place one extra day. The beach was terrible because of all the seaweed and they were not dealing with that problem. DO NOT STAY HERE....there are so many other choices. Also this place is not close to anything and getting to Tulum or Playa del Carmen is a jaunt. It was truly one of the most disappointing trips that I have ever been on in my 67 years. BEWARE OF GRAND OASIS TULUM, BOOKVIP AND TAFER RESORTS.

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    Family gathering at a lovely location

    Spent about 10 days at the resort this April together with 3 families with kids 10 years and younger. Beach - Protected by a natural reef and great for snorkeling. Even have a couple of resident rays that swim up and down the beach every day. The reef protects the beach from the big waves. Lovely beach, one of the better ones around. Entertainment - The Hotel offers daily entertainment shows and I must say they quality of them where very high and both adults and children will enjoy them. Pools - Family pool kept the kids entertained and has a kids bar. The pool next door which is a bit deeper also has a bar. There is also a pool by the beach. The bar pools opening hours were sometimes a bit sketchy. For example the kids bar wasn't open every day. Rooms - Clean and fridge filled up everyday. The rooms could use some newer decor and the bathroom suite should be updated. Beds and pillows were comfy. TV had most channels although not too many English ones. Staff - Really great friendly staff. Especially Angel who kept us entertained and encouraged us to join in Yoga, Beach volley ball and snorkelling activities on a daily basis. When he wasn't working he was missed! Overall everyone very friendly from Aurora in the kids club to the lady in the cafe making us Latte's and the guards at the gates. Restaurants - The buffet is really good, high quality food and we mostly ate there. The other restaurants have long waiting times and the food is just average. Would recommend it !

    Jun 08, 2019
  • 4.0 star tripadvisor rating
    5th trip to Grand Oasis Tulum

    This was my 5th trip to this resort. We visted at the end of April/beginning of May. I love it being a smaller resort with great staff. Food is amazing, drinks are good. The people that made it extra special are Luis Garcia in the adults only concierge, Fanny ALeon B in the concierge, Noeli at the coffee shop. Fernando at the bar by the beach, Alex Doming-Ucz in the buffet, Leonardo at Maki Taco. I've seen these people over the years are the are so nice and helpful. Love the location, nice beach. They work so hard and are happy to see us each trip we return. We enjoyed our girls trip to Grand Oasis Tulum.

    May 28, 2019
  • 1.0 star tripadvisor rating
    Truly Horrible DO NOT STAY HERE - zero stars

    This was by far the worst experience I have had at any hotel EVER. We arrived to a room with a broken air conditioner and the hotel could not fix it and refused to move us to another room with working AC (which existed). Although they boast numerous restaurants and bars the food is both minimal and disgusting. The drinks were also gross, the mixed drinks were laden with syrupy mixers and the wine tasted like it had gone bad. There is only house wine and you can't ask for anything specific. The staff is not very responsive to customer concerns and slow when they do response. You can tell that the hotel is poorly managed and the staff have no support. On top of the baseline subpar service, the power went out while we were there. The hotel manager never once made an appearance we were given no information about when the problem would be fixed. They lied and said that it was due to an accident on the highway, but a government worker staying at the hotel confirmed that there was no accident. We sat in the hot, smelly lobby with no water and no food for about 5 hours before they revealed that there were other rooms on the other side of the resort that we could sleep in. When we got to this room there was no bedding and the showers were cold. We called the front desk with no response and had to sleep on bare mattresses that night. Overall, I wouldn't go back to this resort if you paid me. I urge to you stay away!

    May 28, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919