Hotel Overview
Honeymoon: Bottle of sparkling wine, fruit plate, romantic dinner with a bottle of house wine, and room upgrade (based on availability; minimum 5 night stay).
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.
Apple Vacations Exceptional Values - valid now through 2020!
Includes a stay in the Oceanfront Building, a concierge and welcome area with soft drinks and snacks, an exclusive check-in lounge, an exclusive beach area, and a special VIP wristband.
Location
Cancun - Hotel Zone - BeachfrontProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
*Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL resort properties on a year round basis. As a general rule, the resort will not accept Student/Youth GROUPS (not
applicable to family travel). Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
- Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only). Policy is mandatory, per person and not refundable.
- Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
- Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13106 reviews
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Dec 10, 2019DONT WASTE YOUR MONEY THE FOOD IS INEDIBLE
The first issue with this resort is the food. Normally we can accept one or two bad meals on a large resort we don’t expect every restaurant to be fantastic, but we did not have one decent meal in our entire 6 day stay. We paid extra money to upgrade to a black wrist band which meant you could eat in the better places and none of them were any better. We were served raw chicken at one point. We were in a group of 16 people for one evening meal, and every plate was sent back to the kitchen as it was either freezing cold, inedible due to its texture (the steak had the same texture as jelly) or it was undercooked. I have travelled a lot and this was by far the worst food I have ever eaten. We had to travel off the complex to eat. Secondly, the attitude of the hotel staff is unacceptable. The waiters were fantastic for most part. But the check in/out desk, money exchange and shop in the pyramid had some of the rudest staff we have ever came across. The hotel writes back to apologise to everyone who leaves a negative review but does absolutely nothing about it, as the same bad reviews have been written time and time again. Don’t waste your money. There is so many more lovely resorts in Mexico.
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Dec 08, 2019No free wi-fi but beautiful hotel
The stay att the Grand Oasis was very relaxing, the private beach was beautiful and not very crowded. The staff were friendly, especially one waiter was exeptionally attentive, Pablo at the Tun-kul food hall. Also Silvia at the market buffet was really friendly and service minded. I was shocked that no WiFi was included and it cost 200 pesos a night. The room was beautiful at the Pyramid were we were upgraded. We had a jacuzzi bathtub. I think this place was great now that it’s off season, maybe on season it would be too crowded.
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Dec 06, 2019
Great Cigar Lounge! Gonzalo Is The Perfect Bar Tender!
The Havana Cigar Lounge in Grand Oasis Cancun is the highlight of the hotel! The bar tender Gonzalo is the easiest person to talk to. He knows his cigars and he knows his alcohol, he will make sure to find you the right drink to go with your cigar. If you are planning your trip around Cancun, Gonzalo will also give you great advises on where should you check out with the best value. The collection of cigars (Cubans!) there are enormous and with high quality. The cigar room is well cooled and you won't smell other people's second hand cigars. So look for Gonzalo Palafox when you get there! We ran into some room issues during our stay, the water smelled bad on first day and the floor was not perfectly cleaned. Would give Grand Oasis a 5 star had the room been perfect. But the cigar lounge made up for most of the disappointments.
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Dec 03, 201910th anniversary!
Fun and breathtaking views our 3rd time visting this amazing resort.drinks are really great landscaping is well kept we love it here so many different things you can explore without leaving the resort.
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Dec 03, 2019
Excellent Service at Rodizzio
I stayed at the amazing Grand Oasis Cancun in November, 2019. Pedro Canicio waited on me every evening at the Rodizzio steak restaurant. He provided fabulous, friendly service. I'll definitely dine there when I return. I don't recall his supervisor's name - the one that takes your reservation and seats you - but his customer service skills were great also. I never had to wait to be seated or served.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319