Honeymoon: Bottle of sparkling wine, fruit plate, romantic dinner with a bottle of house wine, and room upgrade (based on availability; minimum 5 night stay).
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.
LocationCancun - Hotel Zone - Beachfront
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only). Policy is mandatory, per person and not refundable.
-Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
-Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
•Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11103 reviews
Service was OUTSTANDING!
3rd visit to Cancun. 1st at this resort. Not ONE complaint. Staff was amazing!! Activity directors were outstanding! I can't say enough. Jack, Raul, Pamela,"the master", everyone.......Thanks for a great 5 days!
Love this hotel
We love this hotel because the staff and restaurants are awesome, at the pool we always enjoy because the bar is at the pool. thanks to.- Chef Jhonatan Capitán Eladio Hostess Nayeli Y el mesero Sebastián They really treat us very well, and they made a very special birthday to my wife ... thank you ...
We had a great time in Cancun and absolutely loved this resort. EVERYONE of the staff we met was very nice and helpful. They even went out of their way several times to accommodate our children's requests. The rooms are updated and clean. The resort is very well managed and taken care of. Even the timeshare presentation was enjoyable. They were aggressive or rude, but simply showed us what they had to offer, and accepted our decline with no pressure! We definitely plan to come back.
Everything is amazing in this hotel!! The staff and food are no doubt the best part of it all. Also the Fiesta Kids club is a lot of fun for the kids! My son loved being there! Thank you to the amazing young ladies who really work hard to make it a great place!
Hate to Leave
Host Jack and Juan were amazing! Food selection was the best for an all Inclusive resort. Loved making sushi and margaritas. Michael Jackson show was amazing. I would recommend to families and couples. Plenty to do for all!!