Honeymoon: Bottle of sparkling wine, fruit plate, romantic dinner with a bottle of house wine, and room upgrade (based on availability; minimum 5 night stay).
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.
LocationCancun - Hotel Zone - Beachfront
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only). Policy is mandatory, per person and not refundable.
-Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
-Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
•Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11472 reviews
Thank you Pamela for letting us know about the romantic dinner at La Cervicheria. It was amazing! There’s a little surcharge but worth it. Pamela is so friendly and gives you many options. She can also help you with a private dinner on the beach. Can’t wait to see you again! Thanks also to Miguel for making sure everything was great and to Adriann, the chef at Rosato, food was amazing. Service here is always top notch and it’s great that a lot of the service team has been here for years. Remember when Miguel was our Sommelier at Rosato!
The best week!
We just got back on August 3rd. We had the best time ever - it was out first visit to Cancun and we could not have been more pleased with everything about our stay. From the moment we walked in we were greeted with such kindness that I was blown away. Every detail was taken care of. We had so much fun at the pool with Sophia and Uriel - water aerobics and Zumba were a blast. We loved every minute. Isabelle made the afternoons fun with great music and fun activities. Huraclio took great care of us poolside with drinks and never let us get thirsty! The front desk even ordered a special Happy Birthday dessert in our room as my son had just turned 18. He noticed on our check in! How Thoughtful! Our server at Rosatos was Bernardo and he made our evening at dinner so special, Our server Jairo at the steakhouse made our last night so special with a Come Back Soon desert! I can go on and on. I loved every minute of this vacation and I would come back over and over again! **For future guests all I would say is to bring lots smaller bills for tipping, I didn't think ahead and had to break alot of my larger bills in order to tip our fantastic servers.
We chose the Fiesta Americana Condesa for our family vacation this year. There were 21 of us ranging in age from 80 to 5 years old! Our group has several food allergies, and we were quite pleased with the availability of gluten free options and the accomodations made to ensure our food was gluten/dairy free when requested! The resort was spotless from the rooms and restaurants to the pools and beach! We would definitely recommend this resort to others.
Best Hotel in Cancun
If you want a wonderful experience in Mexico you must visit the Fiesta Americana Condessa. The staff from greeting you to your entire stay is more than you will believe possible. Food is wonderful, so many options!!! The hotel is spotless from the entrance to the beach. The beach is one of the best in Cancun. If you worry about security in Cancun, not to worry at the Fiesta Americana, they take the safety of the guests very serious. You will feel very comfortable there. Everyone that works at the Fiesta will make you feel special and accomodate you as much as possible. We are already bookded for December, CAN'T WAIT!!!
Best Hotel in Cancun
I really enjoyed my stay, it was my home away from home. The hotel is situated in a very conducive environment on the coastal line of Cancun. The climate is like Mombasa my coastal town in Kenya. People in Mexico are very friendly and seem to be hard working, I could tell from the first day I arrived in the hotel for the workshop. I did not have time to visit other places within Cancun because on arrival we got information that 14 people had been killed by some cartels.