Hotel Overview
An extensive offering of entertainment, shows, absolute comfort, wide spaces, and turquoise blue ocean; these are some of the features of this all-inclusive resort, located on one of the most beautiful beaches in Cancun. Grand Oasis Cancun offers daytime & nighttime experiences, activities for all likings, and an assortment of international culinary options for the whole family. Moreover, its expansive facilities boast adults-exclusive areas, ideal for enjoying a vacation as a couple or with friends. Guests will find the best rest in comfortable rooms with beautiful decor enhanced by the incredible views of the ocean or sunset.
Location
Cancun - Hotel Zone - BeachfrontProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17213 reviews
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Nov 30, 2024This resort needs to shut down immediately
This hotel needs to shut down immediately.they are rinsing the plastic cups with water and handle them from one customer to the next without any sanitation. My child got sick after getting water from these plastic cups from the bar. No management to be found, my child situation was not acknowledge and they brushed me off every time I need to speak to manager. Food was disgusting, shower in my room was broken and was not able to take a shower after two days into our stay with them. Disrespectful staff every-time I need to bring their attention to my child situation, one of the staff told me that ‘if you need to check out, got ahead check out’. There is a lot of issues with this hotel. The next day we checked out early. I booked four nights, and I only stayed for three nights while I was trying to find a different resort. No house keeping, I had to talk to the concierge three to four times to get a house keeping to clean my room. This hotel has truly wasted my vacation time, everyday this is an issue and it would take hours to finally talk to someone. Please take my advice, do not book this hotel. You vacation will be wasted and you will regret it.
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Nov 29, 2024First in Mexico and it was a a good experience
My experience was amazing, with Rafael Perez and Alejandro Canto Concierge. The individual were polite,Profesional and took care any concerns that I had in an efficient time frame. I believe these two individuals are an asset to the resort.
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Nov 26, 2024
The worst
Rooms are run down. Spent 4 hours trying to get internet to work on day 1. Food is just off. I can’t explain it. It’s off. Mgmt is MIA. This place is dead to me. They just don’t care. I did enjoy sleeping in a hammock. Stay to planet Hollywood instead.
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Nov 26, 2024My honest review
This was a fabula's resort. The pools were great perfect beach lots of restaurants. The service was great THE bad news the rooms were so small and so dated. Very dated. they were also connected evet 2 rooms with a wooden door between you and your neighbor and yes you could hear everything from your neighbors I think i heard farm animals just kidding however we heard everything else THE ROOMS WERE CRAP and about 400 plus per night The big thing when you check in and get your bracelet if you don't upgrade to the black band then you can't go to any restaurants or bars without a surcharge . you can only go to the buffet or food court BUY THE UP GRADE. the buffet was not that good hot dogs and burgers pizza in the food court The place was probably one of the best in Cancun 40 years ago the shows were good. they have a small casino. There However there are so many newer resorts in Cancun that i would not stay here again until they upgrade the rooms it's not just me. I talked to a lot of people got the same response bad rooms
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Nov 23, 2024
WORST EXPERIENCE AT GRAND OASIS
My husband and I choose Grand Oasis resort to celebrate my birthday and wedding anniversary, and this was never acknowledge. From the beginning it was a nightmare.....:( we did not get any help with our luggage or direction where to go, this resort is huge and was 3AM when we arrived, there was very little personnel at that time. They have 2 elevators and only one works. The room was not clean, we stayed at room 2682, and was a lot noise outside from a machine, I ask if they can move and I was told they don't have nothing available. Food was bad at grand Oasis, we paid extra to upgrade to Pyramid bracelet so I can enjoy a little bit better food. The employees at concierge were rude and not willing to help, they give attitude all time I ask for something. My experience was not good at all, we arrived in Nov/16/2024 and returned Nov/22/2024. If you ever planning to go to this place, my recommendation is to take Pyramid status, is a little bit better.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.