Apple Vacations Exceptional Values - valid now through 2020!
Includes a stay in the Oceanfront Building, a concierge and welcome area with soft drinks and snacks, an exclusive check-in lounge, an exclusive beach area, and a special VIP wristband.
LocationCancun - Hotel Zone - Beachfront
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
*Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL resort properties on a year round basis. Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
- Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only). Policy is mandatory, per person and not refundable.
- Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
- Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating13375 reviews
Oasis Disco 2005
Chaperoned a group of high school graduates & remember going to a really cozy disco (with lighted floor) off the lobby of hotel. Anyone remember the name? Back then hotel was named Oasis, not Grand Oasis.
My wife and I booked this trip through our travel agent and got a great deal...she warned use about the time share folks at the airport so we prearranged our transportation to the hotel with Amstar. She also warned us about the check in process which was the only reason I could not give 5 stars. We arrived at 110pm and we got our room at 315pm. Once that process was over, our stay was really nice. The food is about par...not bad but nothing to brag about..which is expected in an all you can eat establishment. The service is good and the people are friendly, however most are non-English speaking. We booked 2 excursions with Amstar while there and the process was simple and we had a great time. Xcaret was one day and the Jolly Roger Pirate Ship was another...both are worth checking out. We also took the fairy over to Isla Mujeres. We rented the golf cart there and road around the entire Island. We also went to the beach there where the water was calmer. Over all we had a great time in Cancun and at the Grand Oasis. I would recommend it to a friend with the same warnings our travel agent gave us and we would stay there again.
I would rather eat glass than stay here again
Possibly the worst hotel that I have ever been to. The rooms were repulsive - dirty, not lighting, no blankets, no AC. The "restaurants" served nothing but garbage after hours of waiting - to get a hot dog. I would rather have had McDonalds for every single meal. Terrible, non existent customer service. Beverages were watered down, cheap, toxic alcohol. I came home with a sore on my leg, which was infected with bacteria, I ended up in the hospital. If you go here you are a fool. Read these reviews carefully - this is a filthy, poorly run mess.
A very nice resort I would recommend
We stayed in the Pyramid and had the black bands. Nice hotel, grounds, white sand beach, and food. The place is very busy, with lots of people around, but wait times for restaurants weren't too bad. If you do choose to dine later in the evening, there can be 30+ minute waits for many of the restaurants. The entertainment hers is beyond good! The Kinky Cabaret nightclub in the basement of the casino is an absolute blast. Every night you can relax in comfy chairs, sipping drinks, while watching beautiful women on stage. These are truly professional entertainers. A great place and I'll likely visit again. Luis -A+++ bartender. He really belongs in a high-end steakhouse back in the States. The Black Hole restaurant is one of the best experiences of my life. Book a reservation when you check in, otherwise you won't be able to get a spot. It's amazing!!!
TERRIBLE CUSTOMER ATTENTION
Everything that we ask fore took them 3 days to be taken to the room rooms were not clean and missing stuff that need it to be there our reservation included drinks at our room well that DID NOT happen until the third day we were there..
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319