Hotel Overview

Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue. Grand Hyatt Playa del Carmen Resort intimately introduces its guests to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known.We love to share the best of our surroundings, and our location on the famous Playa Mamitas is exactly where you would want it to be: beachfront, in the heart of Playa, within walking distance of the famous shopping, gastronomic and party scenes at La Quinta Avenida. Choose to do it all or do nothing at all, experiencing the destination with the freedom to explore it as you see fit. Our team of experts has the insights and exclusive relationships with area attractions to assist in developing handcrafted destination experiences.


Cancun International Airport (CUN) : 34 miles

Property Information

Year Built: 2014
Total rooms and suites: 314


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory A mandatory hotel imposed Service Contribution fee of $25 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel polices.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory hotel-imposed fee of $10 (plus tax) per room, per night, will be charged and collected by the hotel at check-in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 2906 reviews
  • 4.0 star tripadvisor rating
    Relaxing spot in the Playa

    We visited Mexico for the fist time and chose Playa del Carmen because the hotels in Cancun were booked up for the dates. I did not regret going to Grand Hyatt in Playa del Carmen. It was a relaxing hotel and the spa is fantastic. The hotel may have been a little too quiet for our teenage son. We used the option with breakfast and the Grand club access. It was worth the extra money. The staff decorated the room as a birthday surprise and that was a wonderful touch added to great service.

    Aug 13, 2019
  • 3.0 star tripadvisor rating
    Excellent property that suffers from being next to a loud and offensive beach club.

    The blazing music coming from the beach club next door is unacceptable. There is no way to escape it. Even in the room, the music is so loud that it's impossible to relax. One of the staff members told me that the Hyatt actually rents the space out to the beach club. I cannot understand how this can possibly be a good business decision on their part. Yes, they do warn you that the property is in the middle of a "party" zone, but what they should tell you is that the loud music - the loudest in all of Playa del Carmen - comes from the south wing of their property! It's too bad because the property and the staff are excellent.

    Aug 13, 2019
  • 4.0 star tripadvisor rating
    Excellent Cancun Resort

    We stayed at Hyatt PDC Resort with a group of 24 people, 13 rooms. The hotel was very accommodating to such as large group. The staff and service were incredible, the location perfect and the accommodations were excellent. We chose two rooms with an Ocean view and recommend the upgrade for the view - a great way to wake up! The food and beverage options were excellent and well above what we had expected. We did not choose the all inclusive package as the 5th street options due to location were so plentiful. I'm also a high tier with Hyatt and their Hyatt Club was the best I'd been to. They have an excellent gym facility and spa which we used a few times for the week were there. I'm also a high tier Hilton member but their staff was non-impressive so would choose the Hyatt, two properties over, every time for future stays. They offer bikes but we didn't use them. If you're concerned with security, this hotel as well as the surrounding area, can put your mind at ease. I felt safe the entire trip. We will be back!

    Aug 11, 2019
  • 5.0 star tripadvisor rating
    John S

    Very pleased with our 6 day stay at the Hyatt in Playa Del Carmen. We had an issue with the room assigned to us and the manager was very helpful and quickly moved us to a room that met all our needs. This is the second time we stayed at the Hyatt this year and we plan to come back soon. Perfect place to stay and a short walk to 5th Avenue.

    Aug 11, 2019
  • 4.0 star tripadvisor rating
    Should have been 5

    A great stay at a lovely and beautifully designed hotel. Great quality food and service but let down by the billing at checkout with numerous errors ending with us still being overcharged. More of an adult friendly hotel but our kids still had a great time. The spa service was excellent too.

    Aug 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519