General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3001 reviews
Grand club amazing
Had grand club access and the servers were amazing. Elizabeth made amazing drinks, David was so sweet, Juan was fantastic and Luis was so lovely and helpful. Amazingly hard working people- Luis specifically was there for breakfast and dinner and always had a smile on his face. They took such good care of us and we were so grateful.
Beautiful Resort with THE BEST customer service
The hotel is wonderful with beautiful views. But there are many nice properties with views, what stood out the most was the hospitality and customer service. If you visit this hotel you have to go to the pool bar and ask for Francisco. He goes above and beyond to make sure you are taken care of. I already can't wait to go back just to see him! I have never had such amazing customer service with such a beautiful view.
It's all about the SPA!
My husband and I stopped by to take advantage of the spa at the hotel after a long week of working outdoors. The massage therapist was wonderful - I wish I had booked two in a row so that I could have gotten a much longer session than the 50 minutes. The location is beautiful and the "cenote" pool in the middle is lovely. Wish we could have gone into the olympic pool to do a few laps, but with the thunder and lightning going on we'll just have to wait for next time.
Lot of noise
I have been to this location many times at least four before this one In the past I have considered this a great place .close to restaurants and a peaceful place, This time the noise was so bad that we asked for another room which we finally got around seven o’clock at night. The room we received was not ready.... no safe ,curtains not working. But it was quiet till now, now we are facing the same problem of noise . The manager is not able to do anything. We only have a couple of days of holidays and to relax and I did not pay big bucks to listen to other people’s music all day and night.
Nice Location, Great Food but Very Noisy
The property is lovely and the quality of the service staff was outstanding. Such friendly and helpful people! The swimming area is breathtaking and the hotel offers food and drink service by the ocean and pools...such a great way to unwind. The room was very clean and comfortable. Food was excellent at the property and you can easily walk into town a bit to try other places. Very convenient! This is not a place you want to go if you are looking for quiet and peace. There was loud music playing all the time. From 7am to midnight one night. It's definitely a party feel with the music. If you're on the beach and wanting to listen to the waves and relax, go elsewhere. At this resort you will hear constant techno music. If you're looking to party and like the constant music - great spot and you'll love it! Also, if you work when you travel this is also not a great choice for you. There was not a desk in my room and, again, no quiet area to work outside if you were planning to get some sun and be productive at the same time. Instead, I was forced to work on a table in my room.