General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2856 reviews
I'd give it a 6 star! Loved Our Stay (will return again and again)!
I've never visited Cancun or Playa del Carmen before. Since I've been a Hyatt "Explorist-Level" Customer, I decided to choose Grand Hyatt Playa del Carmen for our family vacation trip. This is such a beautiful property, extremely well protected and the customer service was top notch. We had a chance to use the Club Lounge and we met other guests who have been back multiple times to the same property. We had 3 Swim Up Rooms (our back door was the private swimming pool) and we truly enjoyed the beach, the multiple main pool areas and I've learned to use my Spanish multiple times ordering Margaritas. BEST PROPERTY AND BEST CUSTOMER SERVICE that I've experienced yet!
Great Resort while Visiting Playa Del Carmen
This was a really nicely located hotel within Playa. The rooms were clean and updated, and the service was very good. I wouldn't say this is a super kid friendly hotel, but it does the job. I would have given the hotel 4 stars, but I did have one major issue about the food. I was emailed 2 weeks before my arrival if there were any food allergies that they could get prepared for before my check in date. My daughter is allergic to gluten, and her options were extremely limited, and many of the staff was not aware of gluten free options. I've been to a few other all-inclusive hotels in Mexico, and they have been more accommodating than this hotel. Not a show stopper, but just something for those with food allergies to consider.
Me and my wife went for a little get away and this hotel exceded our expectations. We had an all inclusive package with the most incredible food and good alcohol. Everyone who works there had an amazing energy everyone is so so nice. The location is perfect its in between everything.
We highly recommend this property. Great service at the front desk, especially from Ana. The infinity pool was amazing and the service was top notch. The food in every restaurant exceeded our expectation. The Grill at 126 was amazing and Carlos was a great waiter and made great recommendations. The location of this property is perfect as you can walk to 5th Avenue with great shops as well as restaurants. The only thing that we didn't like was the seaweed in the ocean which is not a reflection of this hotel. We would definitely stay at this hotel again and again.
AMAZING stay !!!
We stayed 6 days in this hotel and what to say .... amazing location - in the heart of playa del Carmen one step from the 5th avenue !! Restaurant , food and facilities are amazing with such view !! several pools to enjoy and the SPA might be the best i have done in my life ! But the best part of this is the warmest and amazing staff who made our stay perfect !!! from the minute we enter till the minute we left ! especially Bianca , Eric and the Manager Guillermo !!! best staff ever !!!!! i will definitely recommend this hotel ! you will never find better than that !