General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2906 reviews
Relaxing spot in the Playa
We visited Mexico for the fist time and chose Playa del Carmen because the hotels in Cancun were booked up for the dates. I did not regret going to Grand Hyatt in Playa del Carmen. It was a relaxing hotel and the spa is fantastic. The hotel may have been a little too quiet for our teenage son. We used the option with breakfast and the Grand club access. It was worth the extra money. The staff decorated the room as a birthday surprise and that was a wonderful touch added to great service.
Excellent property that suffers from being next to a loud and offensive beach club.
The blazing music coming from the beach club next door is unacceptable. There is no way to escape it. Even in the room, the music is so loud that it's impossible to relax. One of the staff members told me that the Hyatt actually rents the space out to the beach club. I cannot understand how this can possibly be a good business decision on their part. Yes, they do warn you that the property is in the middle of a "party" zone, but what they should tell you is that the loud music - the loudest in all of Playa del Carmen - comes from the south wing of their property! It's too bad because the property and the staff are excellent.
Excellent Cancun Resort
We stayed at Hyatt PDC Resort with a group of 24 people, 13 rooms. The hotel was very accommodating to such as large group. The staff and service were incredible, the location perfect and the accommodations were excellent. We chose two rooms with an Ocean view and recommend the upgrade for the view - a great way to wake up! The food and beverage options were excellent and well above what we had expected. We did not choose the all inclusive package as the 5th street options due to location were so plentiful. I'm also a high tier with Hyatt and their Hyatt Club was the best I'd been to. They have an excellent gym facility and spa which we used a few times for the week were there. I'm also a high tier Hilton member but their staff was non-impressive so would choose the Hyatt, two properties over, every time for future stays. They offer bikes but we didn't use them. If you're concerned with security, this hotel as well as the surrounding area, can put your mind at ease. I felt safe the entire trip. We will be back!
Very pleased with our 6 day stay at the Hyatt in Playa Del Carmen. We had an issue with the room assigned to us and the manager was very helpful and quickly moved us to a room that met all our needs. This is the second time we stayed at the Hyatt this year and we plan to come back soon. Perfect place to stay and a short walk to 5th Avenue.
Should have been 5
A great stay at a lovely and beautifully designed hotel. Great quality food and service but let down by the billing at checkout with numerous errors ending with us still being overcharged. More of an adult friendly hotel but our kids still had a great time. The spa service was excellent too.