Hotel Overview

Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue. Grand Hyatt Playa del Carmen Resort intimately introduces its guests to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known.We love to share the best of our surroundings, and our location on the famous Playa Mamitas is exactly where you would want it to be: beachfront, in the heart of Playa, within walking distance of the famous shopping, gastronomic and party scenes at La Quinta Avenida. Choose to do it all or do nothing at all, experiencing the destination with the freedom to explore it as you see fit. Our team of experts has the insights and exclusive relationships with area attractions to assist in developing handcrafted destination experiences.


Cancun International Airport (CUN) : 34 miles

Property Information

Year Built: 2014
Total rooms and suites: 314


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory A mandatory hotel imposed Service Contribution fee of $25 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel polices.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory hotel-imposed fee of $10 (plus tax) per room, per night, will be charged and collected by the hotel at check-in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 2856 reviews
  • 5.0 star tripadvisor rating
    I'd give it a 6 star! Loved Our Stay (will return again and again)!

    I've never visited Cancun or Playa del Carmen before. Since I've been a Hyatt "Explorist-Level" Customer, I decided to choose Grand Hyatt Playa del Carmen for our family vacation trip. This is such a beautiful property, extremely well protected and the customer service was top notch. We had a chance to use the Club Lounge and we met other guests who have been back multiple times to the same property. We had 3 Swim Up Rooms (our back door was the private swimming pool) and we truly enjoyed the beach, the multiple main pool areas and I've learned to use my Spanish multiple times ordering Margaritas. BEST PROPERTY AND BEST CUSTOMER SERVICE that I've experienced yet!

    Jul 05, 2019
  • 4.0 star tripadvisor rating
    Great Resort while Visiting Playa Del Carmen

    This was a really nicely located hotel within Playa. The rooms were clean and updated, and the service was very good. I wouldn't say this is a super kid friendly hotel, but it does the job. I would have given the hotel 4 stars, but I did have one major issue about the food. I was emailed 2 weeks before my arrival if there were any food allergies that they could get prepared for before my check in date. My daughter is allergic to gluten, and her options were extremely limited, and many of the staff was not aware of gluten free options. I've been to a few other all-inclusive hotels in Mexico, and they have been more accommodating than this hotel. Not a show stopper, but just something for those with food allergies to consider.

    Jul 03, 2019
  • 5.0 star tripadvisor rating

    Me and my wife went for a little get away and this hotel exceded our expectations. We had an all inclusive package with the most incredible food and good alcohol. Everyone who works there had an amazing energy everyone is so so nice. The location is perfect its in between everything.

    Jul 03, 2019
  • 5.0 star tripadvisor rating
    Family Vacation

    We highly recommend this property. Great service at the front desk, especially from Ana. The infinity pool was amazing and the service was top notch. The food in every restaurant exceeded our expectation. The Grill at 126 was amazing and Carlos was a great waiter and made great recommendations. The location of this property is perfect as you can walk to 5th Avenue with great shops as well as restaurants. The only thing that we didn't like was the seaweed in the ocean which is not a reflection of this hotel. We would definitely stay at this hotel again and again.

    Jul 02, 2019
  • 5.0 star tripadvisor rating
    AMAZING stay !!!

    We stayed 6 days in this hotel and what to say .... amazing location - in the heart of playa del Carmen one step from the 5th avenue !! Restaurant , food and facilities are amazing with such view !! several pools to enjoy and the SPA might be the best i have done in my life ! But the best part of this is the warmest and amazing staff who made our stay perfect !!! from the minute we enter till the minute we left ! especially Bianca , Eric and the Manager Guillermo !!! best staff ever !!!!! i will definitely recommend this hotel ! you will never find better than that !

    Jul 01, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519