Hotel Overview

Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue. Grand Hyatt Playa del Carmen Resort intimately introduces its guests to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known.We love to share the best of our surroundings, and our location on the famous Playa Mamitas is exactly where you would want it to be: beachfront, in the heart of Playa, within walking distance of the famous shopping, gastronomic and party scenes at La Quinta Avenida. Choose to do it all or do nothing at all, experiencing the destination with the freedom to explore it as you see fit. Our team of experts has the insights and exclusive relationships with area attractions to assist in developing handcrafted destination experiences.

Location

Beach
Cancun International Airport (CUN) : 34 miles

Property Information

Year Built: 2014
Total rooms and suites: 314

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A mandatory hotel imposed Service Contribution fee of $25 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel polices.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory hotel-imposed fee of $10 (plus tax) per room, per night, will be charged and collected by the hotel at check-in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 3001 reviews
  • 5.0 star tripadvisor rating
    Grand club amazing

    Had grand club access and the servers were amazing. Elizabeth made amazing drinks, David was so sweet, Juan was fantastic and Luis was so lovely and helpful. Amazingly hard working people- Luis specifically was there for breakfast and dinner and always had a smile on his face. They took such good care of us and we were so grateful.

    Nov 18, 2019
  • 5.0 star tripadvisor rating
    Beautiful Resort with THE BEST customer service

    The hotel is wonderful with beautiful views. But there are many nice properties with views, what stood out the most was the hospitality and customer service. If you visit this hotel you have to go to the pool bar and ask for Francisco. He goes above and beyond to make sure you are taken care of. I already can't wait to go back just to see him! I have never had such amazing customer service with such a beautiful view.

    Nov 18, 2019
  • 4.0 star tripadvisor rating
    It's all about the SPA!

    My husband and I stopped by to take advantage of the spa at the hotel after a long week of working outdoors. The massage therapist was wonderful - I wish I had booked two in a row so that I could have gotten a much longer session than the 50 minutes. The location is beautiful and the "cenote" pool in the middle is lovely. Wish we could have gone into the olympic pool to do a few laps, but with the thunder and lightning going on we'll just have to wait for next time.

    Nov 18, 2019
  • 1.0 star tripadvisor rating
    Lot of noise

    I have been to this location many times at least four before this one In the past I have considered this a great place .close to restaurants and a peaceful place, This time the noise was so bad that we asked for another room which we finally got around seven o’clock at night. The room we received was not ready.... no safe ,curtains not working. But it was quiet till now, now we are facing the same problem of noise . The manager is not able to do anything. We only have a couple of days of holidays and to relax and I did not pay big bucks to listen to other people’s music all day and night.

    Nov 16, 2019
  • 3.0 star tripadvisor rating
    Nice Location, Great Food but Very Noisy

    The property is lovely and the quality of the service staff was outstanding. Such friendly and helpful people! The swimming area is breathtaking and the hotel offers food and drink service by the ocean and pools...such a great way to unwind. The room was very clean and comfortable. Food was excellent at the property and you can easily walk into town a bit to try other places. Very convenient! This is not a place you want to go if you are looking for quiet and peace. There was loud music playing all the time. From 7am to midnight one night. It's definitely a party feel with the music. If you're on the beach and wanting to listen to the waves and relax, go elsewhere. At this resort you will hear constant techno music. If you're looking to party and like the constant music - great spot and you'll love it! Also, if you work when you travel this is also not a great choice for you. There was not a desk in my room and, again, no quiet area to work outside if you were planning to get some sun and be productive at the same time. Instead, I was forced to work on a table in my room.

    Nov 16, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319