Hotel Overview

2019 Resort Added Values

Honeymoon*: Bottle of domestic sparkling wine, box of chocolates, surprise gift and 20% discount on spa treatments.


Located within the massive Bahia Principe Riviera Maya Resort, guests at Grand Bahia Principe Tulum can relax and enjoy being in paradise. The complex boasts an on-site Dolphinarium and a 27-hole Robert Trent Jones II golf course. Dolphin swims (fee) and the ruins of Tulum are only minutes away. 


This 24-hour paradise is set on a stunning stretch of beach perfect for watersports. Enjoy a complimentary hour per day trying watersports like windsurfing, snorkeling, and kayaking. Guests can also try the scuba equipment in the pool. Kids have special activities at the mini-club, while adults can relax and be in complete harmony at the spa (fee). 


Dining options are plentiful with 15 total restaurants throughout the complex. Enjoy sumptuous à la carte options as well as International buffets. All of the bars serve unlimited local drinks, beer, and soft drinks. Each room also has a stocked mini-bar. 


Enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Coba (except main buffet).


Note: Coupon system applies for dining: Stays of 3 nights receive one à la carte dinner, 4-6 nights receive two à la carte dinners, and 7 nights or more receive three à la carte dinners.


*Proof of marriage required. Must be within 6 months of original wedding date.

Location

Tulum
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1999
Accessible rooms: 2
Floors: 3
Total rooms: 960

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 14950 reviews
  • 5.0 star tripadvisor rating
    Best hotel I have ever stayed in!!!!

    This is by far the beat hotel we have ever stayed in. I would not pick another hotel in Mexico to stay in and will always return here. We had the best time! Had a choice of so many restaurants, we couldn't see them all in the 2 weeks! The food was outstanding, you had a choice of everything. Always hot and so tasty. There was a choice of pools to go around, plenty of sunbeds. Rooms cleaned everyday. Entertainment great. The best part of this holiday was the beach, it is absolutely out of this world. Again, plenty of sunbeds to choose from We normally stayed by the pool in the morning and then casually walk along the beach in the afternoon and lay on a sunbed for an hour or so! Hotel is great for couples, families with kids and disabled people. Cannot wait to return.

    Oct 13, 2019
  • 5.0 star tripadvisor rating
    Fab hotel, fab people, amazing holiday

    We stayed end Sept returning home 5th Oct. Firstly thanks to all Thomas Cook staff that came to work without being paid.... and as we booked premiere seats we managed to secure business class on the homeward flight. Icing on the cake to a fab holiday. Staff - buffet restaurant Carlos, Felipe, Marcela, guardelima, plus others were amazing. They can’t do enough for you. Enjoyed the mimosas for breakfast. The rose wine lovely too. Food could be slightly hotter but there is a microwave if you wish to use. Plenty of choice. Ignore what people say, it’s repetitive, there’s plenty of choice. What do you have for breakfast every day... the same cereal!!! Lunch and evening meal also great. Lots of fresh food cooked for you if you wish. Pools-great entertainment at pool and Carlos at pool bar absolutely amazing. He works so hard and is amazing. Entertainment team are the best. Great games, great dancers (the tall guy with dark curly hair better than the outside dancers). Other quiet pools to use if you wish. Rooms could do with an update I guess but honestly they were fine. Love the short walk to restaurants and pool but can catch the golf carts if you wish Golf carts - transport you between 3 hotels. Brilliant. We often went to Coba after dinner to feel We had gone out for an evening. The carts transport you and stop off loads of places A la carte restaurants- Don Pablo-steak, La Tortuga- Brazilian, mikado-Japanese amazing. Go for the show cooking at mikado. Portifino good. WiFi in lobby area and Akumal bar fine or pay $9 to have everywhere. Will definitely return to this hotel or Akumal. Great value for money.

    Oct 09, 2019
  • 5.0 star tripadvisor rating
    Good Hotel

    This hotel is nice but in need of a makeover , which it is getting soon.Had a great 2 week holiday here. We had a Junior Suite with view of pool and the sea , it was lovely to wake up to the view , we were happy with that , the rooms are nice and clean , well ours was but they do need a wee freshen up , but it was clean , hairdryer which worked great , iron , tv and a mini bar which gets stocked daily with beer and coke and Fanta . The main buffet restraunt was ok but repetitive but plenty to chose from , I was just a bit wary of the birds flying round all the time whilst eating dinner 😬 and the restraunt is quite warm , they have fans on the roof but they’re not very good .But when refurbished they will have air con I believe . We booked Don Pablo 2 nights , was lovely , Gran Tortuga was lovely , Brazilian , only our last night in there was roasting as they have no air con and mosquito were everywhere , that’s not the restraunts fault though but the food is lovely . Last we went to Mikado , food amazing but if you can try book Tepanyaki in Mikado , it looks amazing , they fire up in front of you and cook the food , it was too busy I couldn’t get booked but it looked amazing . The main pool during the day is great fun , lots going on and the entertainment team are amazing , they are lovely and don’t stop all day and night , best entertainment team I have seen . The beach is lovely , yes there is seaweed but the guys are there all day cleaning it , they are hard workers . Entertainment at night is great but I missed a few nights as it’s very warm in the theatre but the shows are great for adults and kids . The Hacienda is a wee shopping area 5 mins from hotel , it’s lovely . We went to the other hotels for a look around , they are nice also , we spent a few nights in the sports bar in Coba , it’s really nice . Thomas Cook collapsed when we were there but the girls still came off their own accord to help us , but they had lost their jobs and wasn’t getting paid but still came everyday , I thought this was just so nice of the girls 👏 The privilege desk (time share) are an absolute pain , Tony (the tiger 🙄) Just pesters you all the time , he is a pain , if I say NO I mean NO . The waiters , cleaners , bar staff are all amazing , hard working people , always has a smile . While we were there my friend we met had her camera and phone stolen from her room , she felt the hotel didn’t do enough to help as they wouldn’t call the police , yet 2 days later the camera and phone miraculously appeared 🤔 I heard about this a lot in the hotel but we were fine . Mosquito everywhere but it’s that time of year and you are near a jungle 😬 Lastly a big big Thankyou to Nicolas Lopez , General Manager , we have had a few bad years and went here for a wee break with our niece , this guy bent over backwards to make our stay special , what an amazing lovely guy , thanks again Nicolas for everything . Once this hotel has a makeover it will be amazing 😀

    Oct 09, 2019
  • 5.0 star tripadvisor rating
    Well done

    Just returned from two weeks at The Bahia Principe Hotel and must say we really enjoyed it despite Thomas Cook gong bust after our first few days although this did not spoil in anyway. Plus points we asked for a room suitable for someone with mobility difficulties and that is exactly what we got many thanks. Food the breakfast was excellent and had anything you wanted, lunch was the same although sometimes the food could have been hotter at the pool side restaurant, the snack bar was very good at lunch time. For dinner we ate at most of the Al a Carte restaurants which were all very good. Entertainment was good if not brilliant. The staff looked after us very well and always had a smile on their face. Felt sorry for the staff as some were losing their jobs due to the Thomas Cook failure and parts of the hotel were being moth balled I hope the hotel will get back to normal soon only down side was the beer which was nearly undrinkable, the cocktails were drinkable again many thanks for a very enjoyable holiday. . .

    Oct 09, 2019
  • 4.0 star tripadvisor rating
    Great 2 Week Holiday

    I travelled to the Grand Bahia Principe Tulum for 2 weeks from the 19th September with my Wife and 1 year Old Daughter For this review I will been rating each aspect out of 5 Location 5- The hotel is set back of a busy main road that runs between Tulum & Cancun. There is not much outside of the hotel however there is a very good bus service called a colectivo which stops outside the hotel and runs to either Tulum or Playa (depending on which direction you want to go in). This costs around 40peso each way (which is around £2). Check-In and Reception Staff 4- We arrived with a relatively small number of people on our coach from the airport and check in was fairly quick. We were offered a welcome drink and fresh fruit which was much appreciated after a 1hr & 1/2 coach journey. Upon checking in a bellboy assisted in taking the bags to the room on a large golf buggy as the complex is quite large. Throughout our stay we had to go to reception to ask for help with several issues about our room door (the batteries had run out in the key card reader) and a key that was not working. Although the problems were fixed we found the reception staff to find our requests for assistance an inconvenience in their day. Room 5- Our room was in block 4 on the ground floor. This was close to pool and we had a sea view from our garden balcony. The room was spacious and a cot had been provided for our daughter. The mini bar was stocked with several beer and a variety of soft drinks. The bed was large and was very comfortable to sleep on. The room was kept very clean and the mini bar was restocked on a daily basis. Restaurants & Food 4- During our stay we were able to have 6 al a carte meal during our 2 week holiday included in the cost.I prebooked 2 of these in advance of our arrival as it was both my wife and daughters birthday during our stay. On our 1st full day we went to public relations office to book our remaining 4 al a cartes. This process was quick and easy although you can book your al a carte on an app. We ate breakfast and lunch at the buffet everyday. The food was good and kept fresh. There was also an omelette station at breakfast if you fancied a freshly made one. However the food rarely differed and over the the course of 2 weeks you can find yourself getting bored with the food. For dinner the buffet has a theme night every night ranging from Mexican to Asian. Again the food was good and fresh. There was more variety of food depending on which theme it was (for example the Asian theme had more to offer than the Canadian theme). The staff worked extremely hard to keep tables turned and provide good service. For the restaurants we chose Tequila (Mexican), Don Pablo (Gourmet/French) and Gran Tortuga (Brazilian) at Tulum and Mikado (Teppanyaki), Mashua (Asian Fusion) & Cozumel (Mexican) at Coba. The food at all the restaurants was very good however Tequila & Cozumel both serve from the same menu. As we booked Tequila & Mikado for birthdays the hotel provided birthday cake during the meal for both my wife and daughter which we were able to wrap up and bring back to our room. Entertainment 5- Where do I start with the entrainment. The entertainment team were fantastic engaging with everybody and they took time to speak to you about your holiday and life in general. They provide a full range of activities 7 days a week ranging from Spanish lessons to Aquagym to Beach volleyball. There was always something going on and there was an activity for everyone although they weren’t pushy in getting you to do anything if you just wanted to relax. The evenings were filled with different things including a magic show and live cover bands. These shows took place in either the theatre or the lobby bar. Unlike some hotels the shows were performed by outside people and it was a lot slicker unlike other hotels where the entertainment staff do all the evening shows. On a Thursday the entertainment staff put on a special Mexican fiesta night at the Hacienda. This included local dancers, a mariachi band and traditional Mexican games finishing with a fireworks display. This cost extra (18US$) but it is well worth it as we felt it added to the enjoyment of our holiday. The only negative with the entertainment was the shows are run on a 1 week timetable so if you are there for more than an week you may have already seen the shows. However, the entertainment staff, for us, were great with our young daughter, always wanting to see her and got her involved in some of the activities such as Zumba. Big shout out to Eder, Arturo, Manuel, Jhonathan, Jonath, Mirjana & Javier for all their hard work and a even big thanks to Maria, Julio & Marco for the way they went above and beyond the line of duty particularly with our daughter (at times keeping her entertained whilst we did some of the activities) Pool & Beach 5- We spent the majority of our time around the main pool. The pool is split into 3 sections with 2 on the upper level and a large activity pool on the lower level. There are several bars around the pool including a swim up bar on the lower level were Carlos the bartender worked relentlessly on his own serving the people and even having time to remember people’s regular orders. The majority of the entertainment activists take place in the activity pool which is large enough to swim around even while activities are taking place. The only negative with the pool area is that there is not enough shady areas or any moveable parasols so you have to get down early to secure a shaded spot. The beach is well maintained but a bit stony near the hotel but if you walk towards the water sports hire it is less stony. With regards to the seaweed issue that people complain about, the staff work incredibly hard to try and contain the seaweed and they have installed some protection to help slow the seaweeds progression onto the beach. The beach area is very clean and there are lifeguards on duty throughout the day. There is also an enclosed conservation area when sea turtles hatch and this is looked after by a dedicated team to ensure the turtles make it safely to the sea once they have hatched. We very much enjoyed our holiday to the Grand Bahia Principe Tulum and we would look to come back here if we decided to return to Mexico.

    Oct 09, 2019
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