Honeymoon*: Bottle of sparkling wine, box of chocolates, welcome card, surprise gift, special room decorations, turndown service, 20% discount on spa treatments, and late check-out (based on availability).
Set on a one-mile private beach that is sheltered by a coral reef, Grand Bahia Principe San Juan boasts a wide range of high-quality restaurants, relaxation in the spa, numerous facilities and personalized customer service. Surrounded by lush tropical vegetation with mangrove swamps, guests will feel lost in nature.
For those wanting to enjoy the beautiful beach, there are numerous beach activities during the day including kayaking and snorkeling. Tennis, volleyball and aerobics are available to keep your heart pumping. The hotel offers small children a pool, a mini club for ages 4-12, and mini golf.
At night, the crowd goes wild at the Bahia Principe Village. The hotel has its own shopping and entertainment center, which is open 24-hours. It includes shops, a disco, a casino, shows, live music and more.
Note: Coupon system applies for dining: Stays of 3 nights receive one a la carte dinner, 4-6 nights receive two a la carte dinners, and 7 nights or more receive three a la carte dinners.
*Proof of marriage required. Must be within 6 months of original wedding date.
LocationPuerto Plata - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.v
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5525 reviews
Good but not that great
This was our second visit to the BP San Juan with a voucher from the BP Privilege Club. Overall it was a nice week and most of the service people in that hotel were very nice and friendly. We have been upgraded (again) to a fully renovated suite that includes one bedroom, one living room, 2 bathrooms and 2 balconies. It was obviously 2 simple rooms re-modeled into one suite. The room includes a minibar with sodas, beers and chips that was refilled every day. It has a nice see view so overall, a great upgrade especially knowing that our voucher was for a standard room. As for all the BP resorts we have already visited, the landscaping job is amazing. The gardens are perfectly maintained and it is really beautiful. As a member from the Privilege Club, we had access to a Club house, pool and bar that had premium beverages. This is a great benefits if you like quality liquor or european aperitifs like Pernod or Campari). The resort was far from full during week days and as mentioned by other travellers, a lot of Dominicans are coming for the weekend. I would advise every traveller to book their specifically restaurants for Friday and Saturday evenings as the buffet is hard to reach during those 2 nights because of the numerous Dominican guests. If you are a Privilege Club, be sure to book them even before arriving. That said, the speciality restaurants are OK but not that great. Most of the desserts are the ones from the buffet but just nicely presented in your plate! One comment on the internet: if you want access almost everywhere, you need to buy an Internet Premium access. The price online seems quite high but I have been told by some other guests that you could have it for $9 per device for the week. Personally, I had it for free has my Amex card includes a Boingo membership that is recognised by the BP internet provider. Now why only 3 stars? Here are the areas that I believe deserve some improvements! First the wine that is part of the all inclusive package is absolutely undrinkable. That liquid (white or red) has nothing to do with wine. You can buy a better wine for $3 in the US! TERRIBLE! It is also strange that as a member of the Privilege Club, you have access to quite expensive liquors and other adult beverages but not to any drinkable wine. At the minium, better bottles should be available for Privilege members. That said, if you really want acceptable wines, there is of course a wine list you can buy from. On another topic, I used the gym every day. It is small (only 2 treadmills) but OK considering almost no one was using it but some days there was no towels and no water available. Also the only fan over the treadmills was broken! There was supposed to be a Privilege Club beach but it was actually open to everyone and all the nice curtains to have some shadow on the beach were all removed during the entire week. We basically could use the beach without risking serious sun burns! Finally, we had arranged the transfer through the BP. We knew it was outsourced to Coming2. Unfortunately, our flight was cancelled and we had been bookend on another itinerary. We tried 10 times (not kidding), hours before our original scheduled arrival to call the « Emergency « number for Coming2 at the Puerto Plata but no one ever answered. We let them 3 voice messages, but no one ever called back. We had to arrange another transport at additional cost. When expressing our frustration to the Privilege Club concierge, his said he will write a mail to complain about this situation! Bottom line, we will never trust that company again that is btw charging more that other transportation companies in Dominican Republic like Dominican Plus (that I used many times without any issue).
Overall a good family vacation.
Let’s start with the major issues I had with this hotel. First, the check in was horrible. The man who was checking us in was beyond slow. Then he kept disappearing into the back room for no reason. The computer kept crashing so he says but no one else but he seemed to have a problem. It took over a half hour just to check in. He told us our room was ready but did not give us the keys. My husband had to go back and wait on the long line again to demand the keys. It was ridiculous. I decided we are on vacation, just let it go. The major issue I had was the lies that were told to me about booking dinner at the restaurants. First they could not accommodate a group of 18, Ok no problem. We asked to be split at tables per family. We just all wanted to eat dinner at the same time. We did not care if we could not sit together, well that seemed to be a problem. We were told the restaurant was booked. Ok. Why would I think that was a lie? My friend and her family also went to this vacation. Her son’s did not want to go to eat at one of the restaurants, so my husband and I went instead. Guess what. The restaurant was completely empty. I decided not to flip out. Next night we had reservations at the Mediterranean restaurant. My son was not allowed in since he did not have pants. Dress shorts were not acceptable according to the staff. So my son could not eat with his family while I saw at least 2 people with cargo shorts eating at nearby tables. Aside from these issues we loved our vacation. There was a good amount of choices at the buffet to make everyone happy. We did not have to wait long for drinks. The main pool was not over crowded. The staff was friendly. The waiters were great! The Beach was perfect!!! . The hotel is on the older run down side but its fine because you’re not in your room a lot. I read all the comments before going so I packed a beach towel for each of us. Good thing I did because a few days in a row they ran out of towels and I had to check back with them. They really need to work on the satellite. I can understand it going out when the storms came thru but it was one for no reason most of the time. Out of the 8 days we were there the cable worked for one. They need to check the entire mini fridge in the rooms. A lot of the rooms had broken fridges. You definitely get what you pay for. We decided we will not be coming back to this hotel mostly because of the dinner reservation lies!!!!.
I had a nice trip to this resort. Buffet and restaurant were good. The resort is alone on that beach, no other hotel around. I has been contructed on the lenght of the beach, so everyone is very close to the sea. We never had a problem finding a long chair on the beach, whatever the time of the day. The hotel is kind of old (first Bahia principe contructed ever), but it is well maintained. Our ac leaked water in our room, but was repaired in the same day even if we didnt complained about it (maid?). We played tennis and mini put. Better bring your own tennis rackets and balls because staff was never there to give them and they were in very bad shape (broken grip, no tape on grip). Bicycles were also all broken. Mini put balls where in foam, so on every breeze they dont stay in place. You better bring your own golf balls. There is 4 pools. 1 for vip only. 1 with music and animation. 1 very private (wall of vegetation around it) and calm (people go read there). One with a bar and near kid playground, not as calm as the private one but not very achalandated. The beach was nice, brown sand with a bit of black sand. Sometime the mix of sands made very nice patterns on the beach. The water was trouble because of the sand and the waves. Not big waves but enough to prevent us to do kayac, paddle board and snorkeling (1 feet visibility) 3 days out of 5. We got no seeweed. There is no vendors on this isolated beach.
The beach is wonderful
The beach is wonderful, there are no waves, a lot of free beach chairs. The food is also delicious. Even red and black caviar were served with quail eggs at the Asian restaurant. Also we liked mini-bar service. Water and beer was delivered every day with no exceptions. Pool table is in bad shape, upholstery is dirty and wrinkled. And even such a pool was busy all the time. I believe a one more pool table would be a good asset to the resort. During our visits to the main bar, the waiter never approached us. We always had to go for a beer or wine ourselves. During our 2-week stay the air conditioner broke down about 5 times. It was either no cooling air or water was flowing from AC on the floor. The repair man showed up quickly but after his repair the AC lasted for one or 2 days and broke again. Considering that it was very hot (June-July) this quite spoiled our stay in the hotel.
It is no different from other resorts, but the furniture and equipment were old, the restaurants just so so. But I was very disappointed as a member of BPPC (Bahia Principe Privilege Club), it was not that great like the sales rep exaggerated. I talked with other members, they have the same feeling. So, my advice is, enjoy your vacation, but stay away from sales rep from BPPC. If you really want to join the club, google “privilege Club complaint” first and then read the contract carefully. I was stuck to the contract and there is no way to get my money back and even worse, I cannot cancel it and must pay annual fee no matter I use their service or not, it was clearly written in the contract. Also they threaten me like this “..send your account to a specialized collection company”