There is something fun for everyone at Generations Riviera Maya! Eco Kids Club is complete with ball pits, slides, video games, toys, and more. Kids can even learn how to cook at the Little Eko Chefs program! Here, they will learn about nutrition, food, and basic cooking skills. There are also Gourmet Inclusive® Baby Amenities, so parents have everything they need to care for their littlest ones! Teens ages 13 and over can hang out at the Family Lounge. They can socialize, play pool, play board games, read, and watch movies.
Stay active with sunrise yoga classes, refreshing aqua aerobics, or workout indoors at the state-of-the-art fitness center. There is also tennis, soccer, ping pong, dance lessons, and a cooking class. There is something for everyone!
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4134 reviews
Disappointed - Not ideal for a young family
My family just spent a week at Generations Riveira Mayan by Karisma and to be honest it is NOT a resort for a young family with children. The trip overall was fine but we are definitely disappointed with this resort and would not reccommend it to anyone with children. We felt so penned in and restricted while we were there. They have for example advertised that they have 5.0km of paths to walk/run/bike but what they dont tell you is that you can't take your children on those paths. And they have a large expanse of beach but you are not allowed to walk it with your children because the majority of it is the adult side. And they have like 15 restuarants but you can hardly experience any of them because you can't take your children. And NONE of these things is clearly mentioned or outlined on their website. We talked to several families we encountered and they felt the same. And oh sure they have nanny services on site so you can go an experience the adult side if you want but it costs $20 USD/hour/child. Absolutely ridiculous! On the family side of the resort there are 4 restaurants: the main buffet style restaurant that you don't need a reservation for, and then 3 that you usually do: Habb (Indian cuisine), Jade (asian cuisine) and Wine Kitchen (world cuisine). We find out the second day we are there, that they have almost no reservations available unless it is at 8:30pm or later and sorry not going to do that with a 2 year old. Also not going to show up every night at 6 and hope they can get us in early only to find out we are going to have to wait. 2 year olds are not easy to reason with and are not good when they are bored. We would have been so happy to go to the buffet restaurant every night at 6 for a simple dinner and then be able to get our kiddo down at a reasonable bedtime. But that wasnt going to happen... My 2 year old is also allergic to peanuts and we are obviously not going to risk a reaction in a foreign country so both the asian and indian restaurants were out. Then we find out that the the main buffet restaurant is closed every night we are there because they had weddings to host. They didn't host the weddings in the buffet restaurant, so it appears they took the staff from that restaurant to go and work the wedding. I feel it would have made more sense to take staff from one of the other restaurants which already close a couple nights a week but that doesn't appear to be what they did. Also my husband and I would show up at a restaurant and they would say we have no tables available but there would be plenty of tables available. Really they should have been honest and said they didnt have the staff available. We don't think they know how to turn a table over. (My husband's family use to run a big restaurant). Don't they know how full their hotel is going to be? People book these vacations months in advance! Thank goodness my in-laws were with us!!! They would order room service for my daughter while my husband and I would eat on the adult side and then we would return to put our kids to bed while my in-laws would then go out for dinner. My 2 year old had no idea how annoyed we adults were. She had an absolute blast in the pool and kiddie room everyday. And it made me so happy to see her so happy and to spend time with her. Just would have liked dinner to have been easier and would have appreciated more freedom or to have at least been prepared and in the know before arriving. The frontline staff are lovely, kind and incredibly helpful. The people running the place have obviously prioritized adults and have not made things clear or easy for families. Families to them are an afterthought...
A family vacation to remember.
First time at this family-oriented hotel where we stayed from dec.25th till jan.4th ). We previously had a great experience at the El dorado royale .This time, we enjoyed the comfort of a corner suite on the 3rd floor. My grand children really had great fun in the balcony-pool but also in the main hotel pool which offered lots of activities for them ( one day they had a foam- throwing canon). The 5 restaurants on the site offered delicious meals. The wine kitchen in particular !!! The chef's market always offered a nice buffet and during our stay, we really felt at home with Carlos Luna and Esther who attended to our every need with a permanent smile !!!!My 4 year-old grandson had an ear infection and had been put on antibiotics. The sun was not recommended. We explained the situation to an employee at the beach, Guillen Solarino, who made a special set-up on our bali bed to protect him . He did so every day without us having to ask again, always smiling and inquiring about if the child's health was improving! I had myself a sore throat at one point, and sweet Ana Balam proposed to bring me an infusion with ginger/lemon/ and honey. Greatly appreciated !!!! With such caring staff, no doubt we will come back !!!!! Our new year's eve dinner was at the Haab indian restaurant, were we had already been during our stay. A magical decor, great food and excellent service by Baldo who gave precious information about his country sites of interest, a country that we already love and want to learn more about ! Thank you Baldo for sharing your historical knowledge !!!! It would be nice, though, to have a health bar with smoothies like at the El Dorado royale.
Family Visit with Children
We have visited almost all of the Karisma resorts, and we had mixed feelings about Generations. We have some big positives, but a couple of constructive comments also. Positives: 1. Staff - the staff were absolutely wonderful. Cant' say enough positive things about them all! We dealt with crazy flight delays and having to stay an extra night and all the staff - from the concierge to housekeeping to the wait staff - were absolutely lovely. They made us feel very taken care of, helped make calls to irritating flight and transfer companies, and went out of their way to help us out. Imena and the other butler staff were absolutely flawless. We had a vomiting child one night and housekeeping was absolutely lovely - and speedy - at helping us out. The bellmen and wait staff and concierges and everyone were wonderful! 2. Kids Club - the kids adored the kids club. We loved this model -kids can drop in and out as they like (ie: no assigned times), and plenty of diverse activities and crafts for them to do, or they could just go and play at any time. It was clean, full of fun stuff, and the three ladies who run it are simply wonderful. We felt absolutely comfortable leaving the kids with the staff while we nipped over to El Dorado Royale for an adult-only dinner. The kids had a blast and we were so grateful to them for their kindness to our children. Some of the best kids club staff we've experienced at any resort we've been to, and one of the very best kids clubs! 3. Food Quality - the food was outstanding, as to be expected from Karisma. Every meal was delicious - top notch curry at Habb! The veggie samosas were delish. Wine Kitchen offered excellent meals as well, and Jade was ok (a little salty for our taste, but a pleasant atmosphere), as was Palms. Really great quality food, and we are picky about food. Delicious! Lovely views from the restaurants also. Cons: The challenges we had with this resort are a bit out of anyone's control. 1. The building/grounds itself: while it was quite clean, this resort does not have the beautifully landscaped grounds and pathways that other resorts have. For us, we prefer lower 2-story accommodations with lots of places to walk and stretch your legs; we found this a little lacking in that area, but that's just the resorts footprint - not much to be done about that. 2. There is nowhere to go when it rains! Other Karisma resorts have covered bar or outdoor areas that guests can run to when caught in sudden downpours. Generations, unfortunately, has zero options - when it rains, your only real option is to go inside to your room - less than ideal. The rain bursts are so short it's a huge pain in the butt to run to your room and then have to come back out again, especially with wet sandy kids! It would be great if the resort could maybe expand the coverage by the pool so we can stay outside. 3. There is nowhere to get the kids a little snack in the day - it would be great if the bar could offer light snacks (even munchies or something) for a 3 or 4 pm snack for the kids. You can go into Chef Market - IF they are open (they close at 3 often for weddings etc), so we found ourselves smuggling snacks out of lunch in paper cups to give the kids something later in the afternoon. Given it's a family resort, it would be great to have a place to get the kids an ice cream. Azul Beach had a lovely little poolside bar that had crepes, light snacks and icecream all day - would suggest that be added. 4. Restaurant options - there are not too many options - each night you basically had two choices of restaurant. It was fine for us, because the resort was only at 20% capacity (we were told we couldn't get reservations at Wine Kitchen on ANY night of our stay before 8 pm - but we just walked in at 6 and not only did we easily get seated, we were one of only two or three tables until 7:30 - so pro-tip, just show up at 6, and they can probably fit you in). However, if the resort is busy, the low number of family dinner options could be frustrating (ie: if you don't feel like curry or asian fusion, you can be kind of out of luck). Adults who have access to El Dorado restaurants have a ton of amazing options - but if you've got kids with you, no such luck unless you leave them with a sitter. 5. Kids menus - Jade, Habb and Wine Kitchen all had great kids menus - but Palms did not, which i thought was an oversight. Also - would be lovely if you could offer the kids a colouring sheet and crayons. Meals can take a while - we brought little games and puzzles for them (pro-tip, bring games and puzzles to dinner!), but again, this is supposed to be tailored to families, so it would be nice if they could offer that sort of thing to help kids out during multi-course meals. 6. Check in - this is such a small thing but it makes a big difference: at every other Karisma resort we've been to, when you arrive, all gross and tired from the plane, you get a warm towel and a glass of champagne, and a smoothie for the kids. Not only was there nothing offered at Generations, but they were way understaffed, and we waited forever to be taken to our room (and resort was at very low capacity). I realize that sounds a bit snooty - but that sort of thing on arrival just sets the whole week off on a really nice tone, so perhaps that's something they can implement. 7. Last thing is the kids in the room - again, this is SO minor, but Azul Beach used to provide kids with little kid robes, and more importantly, a stool so they can reach the sink. This would be a really minor expense for the resort and would save lots of parents having to lift short kids up to the sink constantly. Again - SO minor, but that sort of thing goes a long way for tired parents. The only other thing I noticed; the hotel is doing some amazing work in sustainability - no plastic straws, and reusable bar cups. The only thing that's off brand on this is ketchup packages: suggest looking at some sort of re-fillable ketchup/mustard situation, to keep in line with the obvious efforts at zero waste, zero plastic. but great info in the room on the UN SDGs and really nice to see the resort making such a great effort on environmental practices. Overall we had a lovely week - and staff, kids club and quality of food were amazing. Unfortunately the footprint and some of the infrastructure of the resort is a little less than ideal in our opinion - but again, that's pretty well out of anyone's control.
Always Great with Friends!
This was our 3rd trip to generations for December with friends. The room itself is wonderful we stayed at Diamond Suite with swim up to the bar. The pool is a salt water pool with fantastic views to the beach and grounds. The stat itself was magical and loved our butlers Nick, Jesus, and Luis. They always ensured we where having a great time, and spoiled us with goodies from the bakery or our occasional Don Julio nights in the room before dinner. Nick, Jesus and Luis really took very good care of us. I was recently just walking from spinal surgery and could not travel. Nick went out of his way to get us a Zinc block for the back area. He called multiple pharmacies and pick it up for us in Playa del Carmen. This was very much appreciated and would say probably one of the best services I had at generations. Our beach butler Ana was fantastic as well helping us reserve a Bali bed for our suite and being just overall attentive to our Needs. The resort itself has really good food and highly recommend Jade for sushi. The chef market also makes some really good omelets thanks to Jordan. Jordan also did a ceviche class with Sofia. They do various cooking classes which are always fun and you get to have a nice lunch or snack. Can’t wait to return with friends to generations and always looking forward to the great team that makes us feel right at home.
Not a great spot for kids
They promote the resort as a family friendly resort that welcomes children. The resort is clean, the staff is very accommodating and the rooms were very spacious and comfortable. The food options were poor at best especially for dinner. Breakfast and lunch is buffet style with many delicious choices. For dinner you had the choice of two Asian style restaurants or a wine bar. The food again was good. But teenagers want burgers, pizza and smoothie bar or even tacos. Not spicy Asian food. You could not even get ice cream. These options were available at the adjoining resorts but they were ADULTS only. Personally I did not go to Mexico to eat Indian or Chinese food. Will not return to that resort. For the cost I expected a lot better food.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319