Hotel Overview

Fiesta Americana Condesa Cancun offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Families, young couples, groups, and honeymooners will appreciate the casual elegance of the Fiesta Americana Condesa Cancun All-Inclusive with its friendly service and stunning location overlooking the Caribbean Sea. A 40-meter tall thatched palapa roof, one of the largest in the Americas, crowns the hotel entrance. This palapa immediately sets the tone for a traditional and tropical Mexican experience while allowing the lobby to receive a warm and relaxing breeze. Its three hotel towers each provide an open environment, with atriums filled with palm trees, flowering plants, and reflection ponds. You can choose to relax by the pool, enjoy delicious food and cocktails, or participate in a number of fun-filled activities in and around the hotel. 


Enjoy outdoor fun with family and friends during the day by participating in sand castle competitions, beach games, volleyball, water polo, and basketball. Consider taking a cooking course or cocktail-mixing class, perhaps yoga lessons, or learn a bit of the Mayan language. At night, experience tequila tasting, dance to live music or learn Mayan astrology. Children will create unforgettable moments in the Club Fiesta Kids (for children 4 to 12 years of age) or the Fiesta Teens Club, which offers video games, pool tables, ping pong, and hockey, as well as music, film, and non-alcoholic drinks and snacks.

The hotel features seven restaurants, a deli-cafe, and a snack bar. Guests can unwind with a drink in one of the hotel's bars on the beach, by the pool, or at the lobby bar and lounge. Bar areas offer free WiFi.

Experience natural spa treatments with unique Mexican products and savor the aroma that fills all areas of the spa. With 700 square meters of space, Spa Miiluma includes a gym with the latest equipment and 11 outdoor treatment rooms. Its facilities are equipped with sauna, steam room, Jacuzzi, pressure showers, hydrotherapy, and a spa boutique.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16491 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best of the Best

    Fernanda- always there to answer all questions and accommodate requests. She sets the bar very high. I can’t say enough good things about her. Everyone at baggage and check in are so friendly and helpful. Yadira-makes every meal special. Argenz- so knowledgeable about everything he is serving The young gentleman at our tequila tasting with Argenz was so bright and fun. Nadia- so attentive as our pool server Josue- the chef made special lunches that really touched our group Felix- one of our great friends. Always greats you with a special hello and remembers your drinks every year Sandro & Carlos- so fun at cerviche bar. Every year we visit them first. I don’t eat seafood and they get me a burger so I can eat with my husband. The 2 young girl servers in the lobby at night are so sweet and attentive. Pedro- the best of the best at the swim up bar. Alberto- so polite and always smiling Jairo- we have known Jairo for 16 years. He knows my kids so well and we call them to say hi to him when they don’t come with us. So special! Our staff cleaning the room was great! She always made it extra special and the turn done service was a nice touch.

    Nov 08, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great trip

    Best experience Miguel, Magdalena Nayeli, and Kalmia were so friendly and attentive. Miguel was our pool/beach guy and kept our drinks flowing and was so friendly The restaurant staff took very care of us! All the staff from spa-restaurants-bars were top notch

    Nov 03, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good resort

    Honest review overall good ! Nothing special but nice and relaxing! Pros: Gorgeous beach and good food! Italian and cevicherria were my favs. Air conditioning worked great in room! Nice staff. Prompt help with fixing stuff. Cons: Had a half eaten pancake in room, light that didn’t work, and wet floor, after upgrading and paying $260. Entertainment was consistently an hour behind schedule. Maybe just bc we are here in off season so not very many people? Not very much entertainment, but if you just want to chill and relax probably won’t care. Been to 8 resorts that were all 5 star and I wouldn’t say this one is. Just needs some general upkeep overall. Still beautiful tho!

    Nov 02, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    The sweetest people you will ever meet!

    My husband and I stayed at the Fiesta Americana Condesa from October 26 to November 1. The service? 100 out of 10. Some of the kindest, most helpful staff working there. People would come up to us multiple times a day asking us if we needed anything, if they could get us a drink, etc. It wasn’t super busy, maybe because we went there end of October. But everyone was so attentive! Housekeeping: 10/10. Everyday, the mini fridge was restocked, the room and bathroom was tidied up so well. It was so nice coming to a clean room and bathroom after a long day at the beach/pool!! Food: 5/10. You have to keep in mind that at all inclusive restaurants, they make a large quantity of food to appease everyone so you’re not going to get perfectly seasoned, delicious food. Many times the food was cold or hard. Breakfast at the Kalmia had the same things everyday (French toast, cereal, waffles, omelet station, fruit, cold cuts). It was good at first but just got very repetitive after a few days. Lunch would be the same every other day (pasta station one day and fried rice station next day), and when you’re there for seven days, you get really sick of the food after four days there. If they could offer more of a variety each day, that would be perfect. I LOVED Magdalena, Nayeli, and Eladio at the Kalmia. They’re SO kind and take time to speak with you and remember your face and little details. I especially loved Magdalena- just such a sweetheart!! It was so lovely seeing her big bright smile every morning! ROSATO and Mexican restaurant - these two were a miss for us. The staff were again very kind and helpful, but the food was just really bad (to us- again personal preference!! You might like it!!) The San Telmo, steakhouse was pretty good. We went there for dinner three nights, and the food was the best of the three restaurant options. They did have a Thai restaurant which I wanted to go to (I LOVE Thai), but unfortunately they said it was closed for the week we were there, which was a disappointment. All in all, it is a great resort for your money. The staff is INCREDIBLE, the rooms are clean and beautiful, the food is meh, but again that’s to be expected at an all exclusive when food is made at a focus of feeding such a large quantity, rather than quality. I don’t think we will be back here- only because next time we visit Mexico, we want to divulge more into the local culture. The resort was exactly what we needed after this crazy year, but we definitely want to come back to Mexico later in the future and experience more of the local culture!!

    Nov 02, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    The staff is absolutely amazing!!!

    Great resort overall. Great food. Amazing beach! Just based on the staff, I would give this resort 6 out of 5 stars. The staff is So friendly, so polite and willing to help. Especial shout out to Diana at the spa Miluma that made me feel like royalty when I was there. Also Elmar the server at the pool! Always anticipating the needs of my husband and myself. Last but not least Vladimir the server of our romantic dinner. He went above and beyond, and I will remember this dinner because of the great service that I experienced!! - Our negative issue was that Unfortunately the water at the shower in our room was not very hot, no matter how long we waited. For people with arthritis that is an important issue. But overall, I loved my stay! Me and my husband felt appreciated as customers and treated like family. I had a great vacation.

    Nov 01, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.