Hotel Overview

Discover a luxurious Hawaii resort inspired by Culture, Well-Being and Genuine Aloha. From Mauna Kea's winter snow-capped mountaintop to the flowing lava of Kilauea Volcano to tropical rainforests and a teeming undersea world, the Big Island of Hawaii has much to offer the spirited traveler.

Vacation at Fairmont Orchid, Hawaii, a 32-acre luxury oceanfront Hawaii hotel and resort along the beautiful Kohala Coast and enjoy a sugar-white sandy lagoon and aquamarine waters, a year-round children's program, golf, tennis, six restaurants, and outstanding service.

Featuring a wide range of exceptional dining options, including a casual deli, wonderful breakfast restaurant with a daily buffet, oceanfront dining with the freshest island specialties, and a robatayaki and sushi restaurant, this Kohala Coast resort puts the island's best dining right at your doorstep. Enjoy the Kohala Coast sunset, delicious offerings, and romantic fine dining in Hawaii at the AAA Four Diamond award-winning Brown's Beach House, or dip your toes in the sand for a more casual family dining experience at Hale Kai Restaurant. Share robata on the terrace or order handcrafted stand-outs like sea urchin eggs, octopus, and abalone at the 14-seat sushi bar, all while sipping artisan cocktails at Binchotan: Bar + Grill. Indulge in a hearty, extensive a la carte breakfast menu at Orchid Court, filled with classic dishes, Hawaiian go-to's, fresh pastries, and seasonal fresh fruit. End the day with a tropical libation, beautiful Kohala Coast sunsets, and live music at Luana Lounge.

Fairmont Orchid, Hawaii's award-winning, Spa Without Walls lets you enjoy the splendor of Hawaii's tropical climate with eight private outdoor waterfall hale (huts), six rejuvenating ocean-side hale and four indoor treatment rooms. With the soothing sounds of water, the pleasant ocean breezes, and the floral scent that fills the air on the Big Island, experience unparalleled luxury as our spa treatments integrate Hawaii's natural therapeutic environment and ancient healing arts into every experience at our Hawaii hotel day spa. This luxurious spa extends to a full salon and 24-hour fitness center with a 10,000-square-foot oceanfront swimming pool and world-class tennis courts.

At the beach, be sure to meet the native Hawaiian Green Sea Turtles that bask on the shoreline every afternoon. The Hui Holokai Beach Club Ambassadors not only cater to the beach comforts of guests by setting up chairs and cabanas with towels and ice water, checking out beach equipment and suggesting sunscreen, but the real fun begins when they share their knowledge of Hawaii Island's rich cultural heritage as well as their own Hawaiian legacies mixed alongside.

This luxury resort also offers a 36-hole golf course, memorable weddings, great shopping, and many more activities to keep you busy during your stay in the beautiful Kohala Coast.

Location

Waikoloa
Kona, HI, USA - Keahole (KOA) : 30 miles

Property Information

Year Built: 1990
Last Renovation: 2012
Accessible rooms: 16
All rooms non-smoking: 540
Floors: 6
Total rooms: 540

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $48 (plus tax)per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory Hotel is going under renovations: Roof Project: Dates: June 24 – July 15, 2024 This repair and resurfacing project may impact guests with increased noise levels during the construction period. Lobby (Main Building): July 1 – July 15, 2024 Guestrooms: Non Gold Floor, July 8 – December 15, 2024. Gold Floor, October 7 – December 15, 2024 Noise and visibility of the project will be minimal.
Advisory A minimum valet parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.

Minimum night stay requirements may apply to your reservation.

A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended.  At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.

Convention attendees cannot book this property for their convention stay, they must book through the proper convention source.  Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.

Room taxes are included in vacation price.

Room requests are not guaranteed and are based upon availability at check-in.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Hotel Mandatory hotel imposed resort fee inclusions:

- Overnight self-parking for one vehicle per room 

- Unlimited basic Wi-Fi access in guest rooms and public areas (ALL members receive an upgrade to premium speed internet access and ALL Platinum members receive $20 credit towards spa services)

- Wellness classes (please see our weekly complimentary wellness offerings at the Spa Without Walls) 

- Complimentary shuttle bus service within the Mauna Lani Resort area 

- Two branded reusable water bottles per room, per stay, to be filled at purified water stations located throughout the resort. It’s part of our Planet 21 sustainability pledge to reduce single-use plastics and minimize our carbon footprint. 

- Hawaiian Cultural Classes & Resort Activities (please see our weekly activity schedule at the Concierge) 

- Lei greeting upon arrival

- Complimentary snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.

- 45-minute photo session with Pacific Dream Photography (reservations required, photos available for purchase) 

- Unlimited North America Long Distance Calls (Canada & America)

The Resort Charge does not include overnight valet parking currently at $25.00 per night, per vehicle (rate is subject to change without notice). 

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in

Pet Policy Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6005 reviews
  • 4.0 star tripadvisor rating
    Staff shoutouts!

    I was at the hotel with my family (8 of us across 3 generations) and I wanted to give special mention to a few staff who made our stay great. Elijah at paddleboarding, Ahi at the canoe area, Matt who did snorkeling and helped my nephews gain confidence with their swimming, and then my massage was amazing to the point where I have to admit I'm not 100% sure of her name- pretty sure it was Carly. But all these folks really added to our experience.

    Jul 16, 2024
  • 5.0 star tripadvisor rating
    The perfect spot for an extended family group vacation

    Our extended family group of 15 (6 rooms) had a wonderful stay at the Fairmont Orchid. I highly recommend this hotel for your family group. Special shout out to Barbie Nakamura who made our trip effortless and restful, assisting us with check in, breakfast tables and dinner reservations and anything else we needed. All our rooms were conveniently located close together in the same hallway. The beds (even the pull out) are comfortable and the rooms are very quiet. We never heard other guests or doors opening and closing. Housekeeping staff was excellent and made up our room each day. The pool area is spacious and comfortable — highly recommend making Resort Pass reservations for pool daybeds or hales if you are able as the lounges do fill up quickly. Although there are many families with young children, the Fairmont Orchid is a peaceful and quiet oasis. We enjoyed a particularly delicious dinner at Binchotan and a lovely private dinner on the balcony of the Luana Lounge. Both have spectacular sunset views. Several of our party are gluten free (including 1 celiac) and the Orchid does a great job of labeling menus and the breakfast buffet foods and will gladly bring delicious gluten free banana bread. Overall we had a wonderful extended family vacation.

    Jul 15, 2024
  • 1.0 star tripadvisor rating
    3 star at best -Don’t waste your money

    After reading some of these good reviews I had to check and make sure I looked up the same hotel.. THE only thing keeping THIS Fairmont above water is the island itself! The grounds are pretty but that’s where it ends. DO NOT go and expect a Fairmont experience it is VERY clear that The orchid staff don’t care, hate their jobs and are NOT held to the very standard that I have experienced at any other Fairmont in the past. For start the rooms are dusty and not maintained the pool staff seems unhappy and angry everything you ask of them is a chore (The word RUDE is an understatement) Not sure who is training the housekeeping staff but the cleanliness is off putting. The front desk staff have zero communication and put us in multiple dirty rooms when we checked in. Only people doing their job is the wedding coordinators/planners and bell service. I can speak for myself and the also 30-40 other guests that stayed and had their own negative experiences while attending our family wedding when I say this hotel needs a facelift (One bartender told a guest during the reception *a recovering alcoholic that he doesn’t deserve his good looking wife while ordering a coke instead of alcohol..) not kidding. Then he went on to call anyone going up for a second round an alcoholic. Even putting alcohol in drinks when people asked for none.. This vacation experience has made me loose trust in everything that I thought the Fairmont stood for and makes me second guess ever staying at a Fairmont again.

    Jul 11, 2024
  • 5.0 star tripadvisor rating
    Overall a 5-Star Experience despite a Few Hiccups that were Made Right

    My family and I stayed at the Fairmont Orchid for 9 days. It was our first experience at a Fairmont property, and our expectations were high. It goes without saying that the property is absolutely gorgeous. Yes, it's older and can definitely use some TLC in repairs and renovations, but the overall presentation is amazing. Large pool with plenty of seating, accessible lagoon for swimming, snorkeling, and other water activities, and mini bridges and waterfalls throughout the property make for a serene oasis away from it all. We basked in the beauty every day we were there. The first room we checked into had an unpleasant odor. A quick call to the front desk remedied that. We were promptly moved to another room where we stayed 4 nights. On the 5th day, we encountered another issue that was not acceptable, and had to move again. Lynn at the front desk went above and beyond to ensure our comfort. She promptly arranged for us to move to a much better room, and also made sure we had a wonderful time at the pool and lagoon. Even after making these arrangements, Lynn followed up with me to ensure that everything was satisfactory. Her dedication to ensuring our comfort truly exemplified what excellent customer service is all about. It is this level of service that sets a 5-star hotel apart from its competitors, and it will be one of the main reasons why we'll return to the Fairmont Orchid. Honorable mention for Michelle, our luggage attendant (a teacher during the school year!), who was so kind when we checked in, helping us to our new room. She remembered our names after the first day and would greet us with her friendly smile whenever we ran into each other. Food wise, our daily breakfast was good. The beach hut, Hale Kai's offerings, were ok, not great. We did have a wonderful dinner at Brown's on our last night, although my husband wasn't thrilled about his dish. But really, you just can't beat the atmosphere, watching the sunset as you enjoy your dinner and cocktail in the warm Hawaiian breeze. I did go to the Spa Without Walls for a waterfall hut deep tissue massage, which was amazing. Pricing for both food and spa are high, but it's to be expected at any 5-star resort. There's complimentary self-parking on site, which is wonderful to save a little money, although the valet guys were really pleasant and friendly. They give you water bottles to enjoy filtered water found in filling stations throughout the property - I'm a huge water drinker and loved this! We truly enjoyed our stay at the Fairmont Orchid and already can't wait to be back next summer.

    Jul 11, 2024
  • 3.0 star tripadvisor rating
    Avoid the Lu’au. Food expensive

    Beautiful location. Wonderful grounds. Would have been a 5 star review except interaction with the Concierge. The male who recommended the Lu’au and suggested we get in the line early to get a better seat was uninformed. We were second in line (45 mins early) but were seated at the second to last table. It was located next to the bar and the movement of people back and forth to get drinks was annoying. When we asked to move we were told we had to pay $35-40 each. Why get there early when you get food last and sit in the back corner. In addition, food was terrible. Very little roasted pig left when we got called and everything else was dry and fruit was gone as well. When we stopped by at the Concierge the next day to provide feedback of our experience, the woman was rude and combative. She didn’t want to hear our opinion and said no one has ever had issues with the Lu’au. I was hoping to have a marriage renewal ceremony on your property with my family, but we are going to look elsewhere.

    Jul 10, 2024

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