Hotel Overview

2019 Resort Added Values!
Extra Value: Free night and daily full American breakfast buffet for two (specific category restrictions apply).
Family: Kids 18 and under Stay Free.

Discover a luxurious Hawaii resort inspired by Culture, Well-Being and Genuine Aloha. From Mauna Kea's winter snow-capped mountaintop to the flowing lava of Kilauea Volcano to tropical rainforests and a teeming undersea world, the Big Island of Hawaii has much to offer the spirited traveler.

Vacation at Fairmont Orchid, Hawaii, a 32-acre luxury oceanfront Hawaii hotel and resort along the beautiful Kohala Coast and enjoy a sugar-white sandy lagoon and aquamarine waters, a year-round children's program, golf, tennis, six restaurants, and outstanding service.

Featuring a wide range of exceptional dining options, including a casual deli, wonderful breakfast restaurant with a daily buffet, oceanfront dining with the freshest island specialties, and an amazing sushi restaurant, this Kohala Coast resort puts the island's best dining right at your doorstep. Enjoy the Kohala Coast sunset, delicious offerings, and romantic fine dining in Hawaii at the AAA Four Diamond award-winning Brown's Beach House, or dip your toes in the sand for a more casual family dining experience at Hale Kai Restaurant. Try the sushi at Norie's Japanese Steakhouse and Sushi Bar, and the sumptuous three-day rotating breakfast buffet at Orchid Court to start your day off right. End the day with a tropical libation, beautiful Kohala Coast sunsets and live music at Luana Lounge.

Fairmont Orchid, Hawaii's award-winning, Spa Without Walls lets you enjoy the splendor of Hawaii's tropical climate with eight private outdoor waterfall hale (huts), six rejuvenating ocean-side hale and four indoor treatment rooms. With the soothing sounds of water, the pleasant ocean breezes, and the floral scent that fills the air on the Big Island, experience unparalleled luxury as our spa treatments integrate Hawaii's natural therapeutic environment and ancient healing arts into every experience at our Hawaii hotel day spa. This luxurious spa extends to a full salon and 24-hour fitness center with a 10,000-square-foot oceanfront swimming pool and world-class tennis courts.

At the beach, be sure to meet the native Hawaiian Green Sea Turtles that bask on the shoreline every afternoon. The Hui Holokai Beach Club Ambassadors not only cater to the beach comforts of guests by setting up chairs and cabanas with towels and ice water, checking out beach equipment and suggesting sunscreen, but the real fun begins when they share their knowledge of Hawaii Island's rich cultural heritage as well as their own Hawaiian legacies mixed alongside.

This luxury resort also offers a 36-hole golf course, memorable weddings, great shopping, and many more activities to keep you busy during your stay in the beautiful Kohala Coast.

Location

Waikoloa
Kona, HI, USA - Keahole (KOA) : 30 miles

Property Information

Year Built: 1990
Last Renovation: 2012
Accessible rooms: 6
All rooms non-smoking: 540
Floors: 6
Total rooms: 540

{{title}}

Hotel Details

Onsite Dining

Show More

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $35.00 plus tax, per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.

Minimum night stay requirements may apply to your reservation.

A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended.  At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.

Convention attendees cannot book this property for their convention stay, they must book through the proper convention source.  Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.

Room taxes are included in vacation price.

Room requests are not guaranteed and are based upon availability at check-in.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Hotel Mandatory hotel imposed resort fee inclusions:

* Unlimited basic internet access in your guest rooms and resort public areas, wireless and wired. (Fairmont President’s Club  Members receive upgrade to premium speed internet access)
* Self-parking for one vehicle per room (Fairmont Gold guests receive valet parking for one vehicle per room)
* Any local, domestic long distance and 1-800 access calls from your guest room
* 24 hour access to the fitness center
* On-demand shuttle transportation within the Mauna Lani Resort
* 10% discount on published pricing for the Gathering of the Kings luau when booked through the hotel’s Concierge (may not be  combined with any other discounts or special offers)
* One-hour snorkel equipment rental (based on two sets per room, per day)
* Various Cultural Activities including Outrigger Canoe Rides, Daily Arts & Crafts, Cultural Hikes, Tide Pool and Snorkel Introductions (based on availability)

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in

Pet Policy Pets Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 5087 reviews
  • 4.0 star tripadvisor rating
    Great Stay

    Just returned yesterday and also stayed here in May 2019.Same issue keeps it from a 5 star hotel--reserving the pool chairs.We love the warm 24 hour pool.We go for a daily swim about 4:45AM and stay for a few hours.Guest start reserving chairs by about 6:00AM and never get into the pool and just walk away for hours.By 8:00AM a large portion of the chairs are already claimed by guest towels, but we are still the only guests at or in the pool.By 9:00 you definitely won't have many chairs to pick from near the pool and will definitely be sitting in the sun while you watch the shady chairs sit empty except for a towel on them.We even watched one guest have the pool attendant woman reserve his chairs every morning by the large cabana in the shade yet he never came back to the pool for hours.You need to come up with a system to figure out who is reserving the chairs before the sun comes up and then heads out for their daily activities and returns hours later.We heard other guests complaining about the same situation.You can't reserve your chairs in the little bit of shade and leave while other guests want to actually use the pool and have to sit in the sun or not find a chair to use at all. Turn down service is always terrific. We love Eric at the pool every morning too.

    Nov 16, 2019
  • 4.0 star tripadvisor rating
    Beautiful property, clean room, and excellent food

    My wife and I had a relaxing and abundant stay at the Fairmont Orchid. The property was clean and well groomed. There are beautiful views throughout. The spa experience was very good and relaxing. We had a couples massage and my wife had a pedicure. We were both very happy. We were there for a business conference and all of the meals were excellent and abundant. We enjoyed some of their cocktails at the bar as well with some evening entertainment. The room was kept very clean. The bed and pillows were comfortable. The sunsets were beautiful and we were lucky enough to see a full moon. We are grateful to have spent time at the Fairmont Orchid.

    Nov 16, 2019
  • 4.0 star tripadvisor rating
    An average visit

    It’s hard to say whether or not this review biased from our recent stay at the Kahala Resort in Oahu, which waa absolutely amazing, but there I think there are issues that need to be addressed. My husband and I are on our honeymoon and I wanted to upgrade our room to an executive oceanfront suite. The check-in staff were very kind and were willing to see what was available. The valet greeters were very friendly and very smooth. When we upgraded our room to an executive oceanfront suite, we are told we needed to move in the middle of our stay, which was fine, but the first room needed to be “inspected”, and we were told that we would have a text message sent to us as soon once the room waa ready. Because it was our honeymoon we were told we would have champagne and strawberries sent to our room, and we are also given a voucher for two complementary mai tais, all very considerate! We went to the pool bar, hakelai, and used our complimentary mai tai voucher, and the pool bartenders were also sociable and very friendly! we waited 30 minutes, visit at the front desk in the meantime to ask about adding a breakfast buffet package to our current room, and which were told that we wouldn’t be able to because we did not book the reservation online, which makes sense. No updates on our room…, Another 30 minutes, finally decided to call again and was told our room was ready and we could come visit the front desk. As a visit at the front desk, the check-in greeter Is not aware of our situation, isn’t there some communication between the person who checks the rooms and the greeter? She was very kind and apologized and offered us two additional Mai Tai vouchers, which is also very considerate but unfortunately, we missed the sunset from our oceanfront suite on our very first night. The champagne and fruit were only sent up after a friendly reminder of our amenities... Today is our third day staying in this hotel, and finally after getting doing our fun excursions on the Big Island, we decided to stay on the resort grounds and enjoy our views and stay at the Fairmont. I wanted to start my day with going to the fitness center which is currently under construction. I first visited the spa to ask for instructions I was told to go to the fitness center, and was told it was right around the corner. There a sign that says this under construction, and it is currently located in the ballroom. Are the staff not aware about constructions at the fitness center? I then visited the pool to ask for instructions to the fitness center, I was finally able to receive great instructions that lead me there. At the fitness center, understandably it is under construction and there is not much equipment and several marchines are out of order, but there was absolutely no water... Overall, very friendly staff, but by no means a 5-star stay. Hopefully the rest of our stay improves, and I will gladly change this review.

    Nov 15, 2019
  • 5.0 star tripadvisor rating
    Met or exceeded all expectations

    This was my third trip to the Big Island in the past 5 years. During my previous two trips, I stayed at the Hapuna Beach Prince and loved it the first time, but thought it needed some improvement the second time. Westin and by extension, Marriott has taken over that property and I'm not a huge Marriott fan so I looked for other options. I was aware of the Fairmont in name and location, but had no other firsthand knowledge of the property. Now that I'm home I can say that this property in my opinion is one of the finest on the island. Located in Mauna Lani, about a 30 minute drive north of Kona airport, the Fairmont sits directly on the ocean and has a wonderful protected lagoon for swimming and water activities. There is also a large and quite beautiful swimming pool, as well as a somewhat hidden hot tub. Landscaping was beautiful as well. Tennis courts are on site and well hidden, and there's a fair amount of man made waterfall/water features that I enjoyed, particulaly at night as the white noise lends to a solid night's sleep. I was in a partial ocean view, king room and could not have been happier. My room was exceedingly comfortable, as was my bed and its great bedding. The marble bathroom was large with a separate walk-in shower and the room included a mini-safe, large flat screen tv, and the usual room amenties. The balcony was great to sit on in the morning, enjoying a cup of coffee from the in-room Keurig coffee maker. Also in the room is a mini-fridge hidden in the dresser and with a gourmet market no more than two minutes down the road in the Shops at Mauna Lani, it was handy to have and keep stocked with wine, cheese, etc. I enjoyed the food I had on-site, which was limited to the poolside bar, Hale Kai, as well as the Orchid Court restaurant. For all other meals I ate offsite. There is plenty to choose from not just nearby, but across the island. Hale Kai serves casual fare in an outdoor setting and I enjoyed a few Mai Tai's with a great cheeseburger with fries. Prices were typically resort expensive so you should be prepared for that. My room included breakfast daily at Orchid Court and the buffet was simply outstanding. The selection was huge and everything I had was delicious. The selection truly can satisfy any appetite. Worth noting is that the staff at Hale Kai, Orchid Court, and everywhere in the resort was excellent. Never once did a staff member pass by without a friendly greeting and when time allowed, pleasant conversation. The fitness center was unfortunately closed for renovation during my stay. Some equipment had been relocated to a small banquet room and what was there was passable, but the selection was limited and the space was tight. The atmosphere at the Fairmont is one of refinement and low-key activity and enjoyment. There was a fair amount of kids at the resort, but aside from one of them having a tantrum at 630am in the courtyard one day, which I think woke up my whole building, their presence never seemed overwhelming or intrusive. Note that the resort has a daily $35 fee, which is typical of resorts in vacation destinations. I'd rather they just factor all of that into the hotel price. Amongst other things, the fee includes parking. The walk from the lobby to the parking lot was mercifully short and parking was never a problem. Definitely consider renting a car as there is a lot to see on the island, but you'll need transportation to get to any and all of it. The Fairmont is my new favorite resort on the Big Island and I'd welcome the opportunity to return.

    Nov 15, 2019
  • 5.0 star tripadvisor rating
    Pacific Dream Review

    We stayed at the Fairmont Orchid for our honeymoon and had this photo session. The photographer was awesome and the pictures turned out great!! We got them the next day and they could not have turned out better, would highly recommend Pacific Dream!!

    Nov 14, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319