Hotel Overview

Experience the timeless enchantment of the island of Puerto Rico at the luxurious El San Juan Hotel, Curio Collection by Hilton. Relax in a tropical setting amid lush landscaped grounds, cool ocean breezes, and old-world ambiance. Located on 15 landscaped acres, El San Juan is nestled along a beautiful stretch of white-sand beach with 449 air-conditioned rooms.

El San Juan Hotel, Curio Collection by Hilton is bordered by two miles of white-sand shores. Considered by many to be the most beautiful beach in Puerto Rico, Isla Verde Beach is ideal for seaside strolls, ocean dips, or simply hours of drowsy-eyed sunbathing. Stake out your spot with complimentary beach towels and chairs, or rent a spacious cabana. If relaxation poolside is more your taste, enjoy the expansive pool complex, complete with waterfall and whirlpool spa. Discover the most enchanting ways to enjoy the water.

If you want total rejuvenation, treat yourself to a spa day. The elegant Edouard de Paris Day Spa is a peaceful oasis that calms the mind and refreshes the body. Soothe away stress and achieve inner and outer peace within this full-service San Juan spa. Feel invigorated by massages, facials, and body treatments.

Travel the globe through the international cuisine available at the resort. Seven award-winning restaurants present a delicious array of culinary delights - from juicy tenderloin steaks to the Orient at Yamato, a stylish Japanese restaurant. Or for a taste of the Old West, try Brother Jimmy's BBQ. After a delicious meal, relax with cocktails and live music in one of 15 bars, lounges, or nightclubs.

Location

Puerto Rico - Beach
San Juan, PR, USA - Luis Munoz Marin International (SJU) : 15 miles

Property Information

Year Built: 1958
Last Renovation: 2007
Accessible rooms: 8
Floors: 10
Total rooms: 385

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $35.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 710 reviews
  • 2.0 star tripadvisor rating
    Completely Disappointing Response by Management

    I will start by saying we always loved the El San Juan, the lobby is a snapshot of a past era when you could enjoy a good cocktail, music and dancing all in a place that was comfortable and opulent at the same time. You just don’t see this type of detail and architecture anymore. With that said, the rooms are no version of their lobby, the room itself is nice, useful and comfortable, the entry is small and almost cramped, the bathroom was that of a child’s it was barely operable as an adult. You have to maneuver yourself to open the shower door and get in and close it. When we arrived, since we are a Hilton Gold Member, we asked for an upgrade, I am hoping for them that this was not an upgrade as that would be a sad day for the Hilton brand. Our view was of a dirty roof strewn with debris and construction material. With a glimpse of the ocean. I received a text from the hotel asking how everything was, I will not get into all the details, we were only there for 4 days I had 7 texts and a phone call, all they would offer is a move on our last day to a better room. By this time, we are unpacked and why pack up and re-pack for less than 24 hours? We had met a housekeeper and a maintenance person by the elevator on our first day and they asked about our stay, we just said all was good but if they could fix one of the entry lights that was out and the other was hanging out of the ceiling we would appreciate that. We were told it would be taken care of and it never was. It would have been appropriate to also make us aware of the construction noise that would vibrate the hotel in the morning and the hammering. When we are leaving we stop at the desk to check out, we get the statement and we told the clerk that we pre-paid through American express so the room charge should not be on there, she then told us we did not prepay, my wife pulled up the statement on her phone, showed her the charge, took a screen shot and sent it to her. She was on the phone this whole time trying to get a manager, she had it on speaker and called numerous extensions, no one was available. We had to leave for the airport she called later, and it was taken care of, and it was pre-paid, she apologized, and we were off. I then get a survey which ai was happy to fill out and when I completed it I received and e-mail with a standard form letter that said they have notified the appropriate departments etc. This only infuriated me more. We were in Majorca Spain and were treated like royalty being a gold member, I am not sure the El San Juan Hotel understands the meaning of a loyalty program. I have yet to be satisfied, I will not stay or recommend this Hotel, we go to San Juan every cpl. years, we have stayed at this hotel before and it was exceptional, either the management has changed, or standards have. Most of their staff is exceptional, Mara at the desk was great, the bartenders, the pool staff, bellman and so on are the best, again you would think the rest would match when a hotel claims to be part of the Hilton Curio Collection. Again, it is difficult to say this but we will not be back to stay.

    May 31, 2019
  • 5.0 star tripadvisor rating
    Imponent like the old days!!!

    El San Juan is back in business like the old days. The staff is extremely friendly in all aspects of our stay. It has the best location and beach in Puerto Rico. The pool area is magnificent and the cabañas are Vegas style. The food including room service has a wonderful selection.

    May 29, 2019
  • 5.0 star tripadvisor rating
    Fantastic Place - Great Service

    Was here a full week on business. My room was not ready upon check-in. After waiting in lobby for a bit, I approached a check-in person. Her name is Cyndie. After checking status of my room and making some calls, I noticed she glanced at me and winked all the while doing something on the computer. Since my room wasn't ready yet and knowing I'd waited, she upgraded my room to a beach view (higher floor) than the original room. So appreciative of her service and great attitude! I will definitely be back. Hire more like Cyndie who understand true customer service! Well done Cyndie and thank you again!

    May 28, 2019
  • 5.0 star tripadvisor rating
    Loved the experience and Martin the bartender

    We had a great weekend trip for our friends wedding. Beautiful hotel, great pool and grounds, feels like paradise! Our favorite experience was nightly drinks at the poolside bar because of the bartender, Martin! Such a fun sense of humor, delicious drinks!

    May 25, 2019
  • 5.0 star tripadvisor rating
    Fabulous honeymoon

    AMAZING! My husband and I stayed 4 nights here. The service was outstanding and property is breathtakingly beautiful. From front desk, valet to housekeeping I’ve never experienced better service. We ate several meals onsite, slightly pricey but tasty. The bars have delicious drinks. Only thing I would change I wish pool was open later but overall no complaints.

    May 23, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919