Hotel Overview

Apple Vacations Exceptional Values - valid throughout 2020!

Exclusive VIP Inclusions: High floor room assignment in the Infinity Building (starting from Oceanfront Rooms), preferred restaurant seating, and gourmet tasting experiences (tequila and wine tastings). 


The AAA 4-Diamond El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma is a stunning, adults-only (18+) paradise located on beautiful Kantenah Bay. Two distinct sections offer a unique experience in Mexican hospitality. The Palms features intimate accommodations, lush vegetation, and a tranquil setting within coconut plantations. For a more exciting stay, the Infinity section is right in the middle of the action, with swim-up suites connecting to the main pool and balcony pools on every single floor. 

The Gourmet Inclusive® Experience features 24-hour room service, all gourmet meals and specialty bites, alcoholic and non-alcoholic beverages, and more! A la carte dining choices include Asian, Mexican, Italian, Latin Fusion, International, and a Gourmet Pub. The large selection of bars provide numerous options to drink, chat, and be merry! La Cantina Tequila Bar features a wide selection of premium-branded tequilas, a selection of 16 homemade-flavored tequilas, hand-shaken or frozen margaritas, and creative tequila cocktails. Bottoms up! 

Your days will be full of fun activities! Play soccer, black jack, horseshoes, volleyball, or tennis. Yoga classes are also available! There are also scuba diving clinics in the pool, live music, and nightly entertainment.

Location

Riviera Maya
Cancun International Airport (CUN) : 29 miles

Property Information

Year Built: 2015
Last Renovation: 2016
Suites: 574

{{title}}

Hotel Details

Dining

Show More

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory Important Note: The beach in front of the hotel is a natural coral reef and is great for snorkeling. There is a modest section of beach that is suited for swimming and other water activities.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3382 reviews
  • 5.0 star tripadvisor rating
    amazing

    our stay was wonderful this hotel is the best. All employees care about guests. Manuel Palma took care of us on the beach, Claudia Gaby and David were also wonderful thank you guys. We hope to return soon to this wonderful place.

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    Excellent holiday

    Excellent resort. Facilities excellent. Great choice of restaurants and food choice. Staff very helpful, nothing too much for them. The Beach Butlers Axel and Manuel on the El Dorado beach side very friendly and helpful. Thank you lads for making this stay one to remember. Would come again.

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    The place we call home

    This is one of the most amazing places we travel to every year. The property is gorgeous. The staff is extremely customer focused and treat you like family. We have the best butlers every trip. Aldo and Moises take care of everything you need. They ensure your trip is the best it can be. Manuel is an amazing beach butler, you can relax on the beach and he makes sure you are comfortable, fed and have cocktails all day long. Joacquin manages the beach and ensures you have a cocktail in hand. Beatriz kept our room immaculate and always placed some wonderful touches from flowers to towel animals. Maurice will make sure you have time in the spa if that is what you would like to do. We highly recommend this resort. Just make sure there is room for us every year!

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    I love mexico

    We come whit all the family we visit a Lot of places and this resort is amazing we dont how explain all the staff is amazing, the food and the shows the fire show the mexican night and everything we love the entertainment staff Gabi David Claudia and the Djs Josue Ricardo and of course the beach butler Manuel Palma

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    I love Mexico

    We book this resort because we want a family trip and was one of the best decisions, all the people in Mexico is so friendly and the staff is amazing, the food the drinks and everything we really love the fire show and the casino night but we need to say thanks to the entertainment staff David, Gabi, Claudia, Ricardo and josue and of course the beach Butler Manuel they are great

    Dec 04, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319