Hotel Overview

Apple Vacations Exceptional Values - valid throughout 2020!

Exclusive VIP Inclusions: High floor room assignment in the Infinity Building (starting from Oceanfront Rooms), preferred restaurant seating, and gourmet tasting experiences (tequila and wine tastings). 

The AAA 4-Diamond El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma is a stunning, adults-only (18+) paradise located on beautiful Kantenah Bay. Two distinct sections offer a unique experience in Mexican hospitality. The Palms features intimate accommodations, lush vegetation, and a tranquil setting within coconut plantations. For a more exciting stay, the Infinity section is right in the middle of the action, with swim-up suites connecting to the main pool and balcony pools on every single floor. 

The Gourmet Inclusive® Experience features 24-hour room service, all gourmet meals and specialty bites, alcoholic and non-alcoholic beverages, and more! A la carte dining choices include Asian, Mexican, Italian, Latin Fusion, International, and a Gourmet Pub. The large selection of bars provide numerous options to drink, chat, and be merry! La Cantina Tequila Bar features a wide selection of premium-branded tequilas, a selection of 16 homemade-flavored tequilas, hand-shaken or frozen margaritas, and creative tequila cocktails. Bottoms up! 

Your days will be full of fun activities! Play soccer, black jack, horseshoes, volleyball, or tennis. Yoga classes are also available! There are also scuba diving clinics in the pool, live music, and nightly entertainment.


Riviera Maya
Cancun International Airport (CUN) : 29 miles

Property Information

Year Built: 2015
Last Renovation: 2016
Suites: 574


Hotel Details


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Hotel Advisories

Advisory Important Note: The beach in front of the hotel is a natural coral reef and is great for snorkeling. There is a modest section of beach that is suited for swimming and other water activities.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3476 reviews
  • 5.0 star tripadvisor rating
    Amazing trip

    Having an amazing time! The entertainment team at el dorado main pool was awesome! Sexy Claudia rocked it!!!! David, Gaby, yeni Amazing, fun and got everyone involved. Funny as hell! She even let me beat her at pool! And Manuel at the beach

    Jan 20, 2020
  • 4.0 star tripadvisor rating
    For you to get the best from this 5 * hotel...

    Service and staff is excellent. I would recommend to go once to try but I will go to Paradise Beach area next time. Hotel is clean but in parts a bit worn. We were in a Junior Suite overlooking the garden. We found out this was the lowest grade room. It needed to be refurbished (broken taps, shower, badly glued top in living area. As there was no alternative room they moved us to a sea facing room FOC. Upper grade rooms have been better maintained. ASAP book restaurants as you can only do this 5 days in advance at most. Buffet is OK but Health bar up to 3pm is great freshly served food. BBQ outdoor restaurant is plagued by seagulls swooping on your food if you sit towards the sea tables. Tailor your minibar to your needs. I asked for jug of milk for tea daily plus only Heineken beer rather than the variety. Whatever your preference they will do it. We took the bus to Playa del Carmen town for 40 pesos each. Others said it was safe and we found it a great way to travel. Taxis are 500 pesos one way. Tui charged more to go there. Entertainment is the same each week, so we went to the Wednesday Mexican night on the first week but once was enough, so didn't go the following. Entertainment seems to stop latest 11pm. After that you need to go to their sister hotel 4th floor bar which stays open to 2am. Otherwise if you are a socialite you can mingle at the outdoor bar until 2am too. Sea is very shallow (up to knees) mostly. If you want to swim then you'll need to walk up the coast to the next hotel beach and there is a 6-8 meter wide strip you can. Overall I had a great time and would have stayed longer if I could.

    Jan 20, 2020
  • 5.0 star tripadvisor rating

    We had an amazing time at this resort. Such friendly staff who genuinely care about your stay. We had an awesome time and enjoyed all the entertainment events with the staff members David, Yeni, Ricardo, Claudia, Gabbi, Ivan, Sandra, And Manuel. The resort gave us. Agree romantic candlelight dinner on the beach and a lovely breakfast!! The food was very delicious, a wide variety! And we fully enjoyed the 24 hour room service!! See you again soon Mexico!

    Jan 19, 2020
  • 5.0 star tripadvisor rating
    Amazing amazing amazing

    This was my very first trip to Mexico and I will most definitely be back. El Dorado Seaside Suites was a resort that offered cleanliness, awesome food, and great service! We stayed in room 6104 and it was the perfect location poolside. Yeni, Claudia, and David from sports/entertainment made us feel so welcomed. Gilberto and Eugenio made the best drinks, alcoholic and non-alcoholic. If I could find one fault it would be some maintenance is needed but because everything else was so great I can't even complain about that. The grounds were taken care of like Disney - beautiful and clean everywhere you went. Can't wait to visit the resort again!

    Jan 19, 2020
  • 5.0 star tripadvisor rating
    Fabulous January Getaway

    El Dorado Seaside is a wonderful resort. Several things stand out. 1. They are very environmentally conscious. The room key turns on the lights so that when you are not in the room, there is no waste. All water bottles are glass and reused. No straws or fruit by the beach. They also have a typical laundry policy. I loved these things. 2. The room and bathroom were beautiful. The beds were great. I was freezing at night and had to request a blanket. With the A/C turned off the room could become very humid and the tile floors actually wet, which felt like a safety concern at night. I wish that the A/C units could have been turned down more or the temp raised above 30 c. I finally figured out that if I left the unit off overnight that it would be ok and there would not be too much humidity accumulation overnight. I am not sure this would be the case in the summer when it's more humid. 3. The service was excellent. The staff were very friendly and ensured a nice stay. Jose and Manuel were fantastic beach butlers and the Bali beds were awesome. I also got to know Abuela P, the gardener, who was super sweet. 4. The food was fantastic. I am hard to please, but not at El Dorado! The variety was excellent and the food very healthy. The house wine was good. My favorite restaurant was Cullinarium with Chef Manuel. Amazing seafood! You will not be disappointed with a trip to Seaside Suites.

    Jan 19, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319