Hotel Overview

The AAA 4-Diamond El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma is a stunning, adults-only (18+) paradise located on beautiful Kantenah Bay. Two distinct sections offer a unique experience in Mexican hospitality. The Palms features intimate accommodations, lush vegetation, and a tranquil setting within coconut plantations. For a more exciting stay, the Infinity section is right in the middle of the action, with swim-up suites connecting to the main pool and balcony pools on every single floor. 

The Gourmet Inclusive® Experience features 24-hour room service, all gourmet meals and specialty bites, alcoholic and non-alcoholic beverages, and more! A la carte dining choices include Asian, Mexican, Italian, Latin Fusion, International, and a Gourmet Pub. The large selection of bars provide numerous options to drink, chat, and be merry! La Cantina Tequila Bar features a wide selection of premium-branded tequilas, a selection of 16 homemade-flavored tequilas, hand-shaken or frozen margaritas, and creative tequila cocktails. Bottoms up! 

Your days will be full of fun activities! Play soccer, black jack, horseshoes, volleyball, or tennis. Yoga classes are also available! There are also scuba diving clinics in the pool, live music, and nightly entertainment.

Location

Riviera Maya
Cancun International Airport (CUN) : 29 miles

Property Information

Year Built: 2015
Last Renovation: 2016
Suites: 574

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Note: The beach in front of the hotel is a natural coral reef and is great for snorkeling. There is a modest section of beach that is suited for swimming and other water activities.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 2924 reviews
  • 5.0 star tripadvisor rating
    Amazing

    What an amazing resort, everyone is so friendly and food is amazing. Nightlife is good, usually a show every night, alway a live band and plenty of dancing. Pool is amazing, activities all day and also plenty of quiet sections as well, our favorite was the foam party. Room was beautiful, I recommend the swim up room near the pool bar, that is were all the action is. A special shout out to Adrian, Claudia, Juan, Fercho, Aldo & Moses. They really helped make our vacation perfect. The staff really goes the extra mile to make you happy

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Amazing honeymoon

    Great hotel. Staff were very welcoming attending to all our needs. Manuel palma the beach butler ensured that out bali bed was made up and waiting for us every day. Would highly recommend this resort for couples very romantic with great restaurants

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    Great vacation

    Love the place, the staff and everything about our trip here. The place is very clean and well cared for. The staff are amazing and by far provides the best customer service I have ever experience. The spa is beautiful and very relaxing. Had the best experience there as well with body scrub, and massage. The varieties of the restaurants and food and the quality of food made our experience very enjoyable and very delicious every night. The Bali beds by the beach are very beautiful and very relaxing. Best of all, the customer service we experienced here are amazing. It’s your far the best vacation I have ever been to. I will definitely recommend it. Thank you El Dorado staff for making our stay so wonderful.

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    A really good vacation

    We can not imagine anotber resort coming close to the level of quality, personal attention, and relaxation found here. All of the restaurants was great. Our favorites were culinarium & Klay talay the hostess in charge to make the reservation is very friendly and polite. The spa was phenomenal. We bought a couples massage, and I like the Experience so much. Finally, we'd like to thaks all the staff for making a good moments.

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    Great service after

    One night stay prior to a week at another Karisma property next door. The service at both properties is superb as always. It’s worth putting up with very skilled sales approaches to enjoy the ambiance and service year after year.

    Jun 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919