Hotel Overview

The AAA 4-Diamond El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma is a stunning, adults-only (18+) paradise located on beautiful Kantenah Bay. Two distinct sections offer a unique experience in Mexican hospitality. The Palms features intimate accommodations, lush vegetation, and a tranquil setting within coconut plantations. For a more exciting stay, the Infinity section is right in the middle of the action, with swim-up suites connecting to the main pool and balcony pools on every single floor. 

The Gourmet Inclusive® Experience features 24-hour room service, all gourmet meals and specialty bites, alcoholic and non-alcoholic beverages, and more! A la carte dining choices include Asian, Mexican, Italian, Latin Fusion, International, and a Gourmet Pub. The large selection of bars provide numerous options to drink, chat, and be merry! La Cantina Tequila Bar features a wide selection of premium-branded tequilas, a selection of 16 homemade-flavored tequilas, hand-shaken or frozen margaritas, and creative tequila cocktails. Bottoms up! 

Your days will be full of fun activities! Play soccer, black jack, horseshoes, volleyball, or tennis. Yoga classes are also available! There are also scuba diving clinics in the pool, live music, and nightly entertainment.

Location

Riviera Maya
Cancun International Airport (CUN) : 29 miles

Property Information

Year Built: 2015
Last Renovation: 2016
Suites: 574

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Note: The beach in front of the hotel is a natural coral reef and is great for snorkeling. There is a modest section of beach that is suited for swimming and other water activities.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 3073 reviews
  • 5.0 star tripadvisor rating
    Awesome & relaxing girls trip

    Great girls getaway at Eldorado Seaside! The entertainment staff was awesome. We didnt leave the resort and this was one of the first resorts we stayed at where it was easy to stay on the resort and always be entertained. Juan, Claudia, and Adrian, were great. They were kept everyone engaged in whatever activity they were leading, whether it was bingo, coconut painting or even music trivia. The foam party was awesome. The bartenders particularly Eversain and Luis were great. They always kept our drinks flowing at the pool bar. Beware they do like to sell u things. We weren’t willing to give up an hour of our time to listen to the spiel. I think it depends on what you’re in the mood for. We did the spa & The spa is worth it! We did the treatment with the hydrotherapy. The pools in the spa are a little heavy on the chlorine, so be careful if you have asthma, but otherwise it was a good experience. The swim up pools outside of the rooms are a cute idea but need better maintenance. Lots of bugs make it unappealing to chill in it. We ultimately ended up hanging out in the big pool. The food is decent. The waitstaff are super nice. There are plenty of food options & room service. There didn’t seem to be food served poolside. There’s not much of a beach here. We were told one of the sister properties had a good beach. Make sure you’re ok with this or ok with hanging by the pool.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    BEST VACATION EVER

    I Absolutely had a Wonderful time at El Dorado. I stayed in a Suite with the infinity pool access. This will be an annual vacation spot that I visit each year. Relaxing and calming time for a person who made this a SOLO vacation get away.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Amazing

    we came here for the first time and it was incredible the food was very rich and the service incredible, the entertainment guys made us have an incredible time claudia, adrian, juan and fercho are incredible we are very grateful for everything and we hope to return soon

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    First visit but definitely not the last

    First visit to this complex and stayed in room 1804, a royal suite that also delivered additional benefits due to us bejng part of the prestigetravelers group. The additional benefits included having great butlers (Ana, Ivan and Arturo) and additional services and premium alcoholic drinks in the room. The beach butler Erbie, deserves a special mention as his attention to detail and support for everyone was exceptional. The restaurants were great, we especially liked the Asian and Italian although we tried all 10 over our two week stay. Thanks also to Alessandro for allowing us to have the opportunity to release turtles during our stay .

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Escaping Reality

    My husband and I celebrated our 20th anniversary here while attending the wedding of friends. We stayed 1 week. Room: We stayed in the Seaside Suites, 6th floor. The room was beautiful with an incredible rainfall shower. The swim up balcony was gorgeous. We watched the sunrise from our pool and enjoyed the moonlight there as well. The breeze off of the ocean was perfect. Food: I am a fairly picky eater and I loved everything we had. The choices were incredible. Kalay Tay (sp?) had our favorite dessert but you are required to have reservations. Staff: By far, these are the most genuinely friendly people I've ever met. Alejandro and Thomas were great concierges making sure everything was perfect. Sergio was an awesome server at the Seaside Market breakfast buffet. I believe everyone there wanted to make sure we had the best vacation ever. Dress Code: Casual worked almost everywhere. You couldn't just walk into a restaurant in your bikini which kept us from losing our appetite. Additionally, you didn't have to have a formal suit or dress. We ran into one issue with Lomas Travel as we wanted an off-resort excursion. However, they immediately owned up to the error and rectified the problem to our satisfaction. There's a problem still with seaweed thanks to Brazil but they have staff working hard from sunrise to sunset to clear it. We enjoyed our Bali bed right on the water without any disruption from the cleaning. The resort is a bit spread out but that helps keep it from feeling over crowded. There are shuttles that run often in case you'd prefer a ride to walking. They offer many activities to stay as busy as you'd like but we preferred to relax and enjoy the ocean more than anything. We even treated ourselves to hydrotherapy and a massage which left us incredibly relaxed. I hope to travel here again.

    Aug 11, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519