Hotel Overview

Apple Vacations Exceptional Values - valid throughout 2020!

Exclusive VIP Inclusions: High floor room assignment in the Infinity Building (starting from Oceanfront Rooms), preferred restaurant seating, and gourmet tasting experiences (tequila and wine tastings). 


The AAA 4-Diamond El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma is a stunning, adults-only (18+) paradise located on beautiful Kantenah Bay. Two distinct sections offer a unique experience in Mexican hospitality. The Palms features intimate accommodations, lush vegetation, and a tranquil setting within coconut plantations. For a more exciting stay, the Infinity section is right in the middle of the action, with swim-up suites connecting to the main pool and balcony pools on every single floor. 

The Gourmet Inclusive® Experience features 24-hour room service, all gourmet meals and specialty bites, alcoholic and non-alcoholic beverages, and more! A la carte dining choices include Asian, Mexican, Italian, Latin Fusion, International, and a Gourmet Pub. The large selection of bars provide numerous options to drink, chat, and be merry! La Cantina Tequila Bar features a wide selection of premium-branded tequilas, a selection of 16 homemade-flavored tequilas, hand-shaken or frozen margaritas, and creative tequila cocktails. Bottoms up! 

Your days will be full of fun activities! Play soccer, black jack, horseshoes, volleyball, or tennis. Yoga classes are also available! There are also scuba diving clinics in the pool, live music, and nightly entertainment.

Location

Riviera Maya
Cancun International Airport (CUN) : 29 miles

Property Information

Year Built: 2015
Last Renovation: 2016
Suites: 574

{{title}}

Hotel Details

Onsite Dining

Show More

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory Important Note: The beach in front of the hotel is a natural coral reef and is great for snorkeling. There is a modest section of beach that is suited for swimming and other water activities.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 3345 reviews
  • 4.0 star tripadvisor rating
    Honeymoon

    We came for our honeymoon at the beginning of October. Check in was efficient and was offered a discount to upgrade our room as the hotel wasn't at full capacity. We declined this as we were happy with the room we booked. We had the beach front suite on the sensimar side. It was lovely, cleaned every day and had view of the beach. The only disappointing thing was it could have done with a few more lights in the room, it was quite dark even with all the lights on, but this didn't effect our stay. We were amazed how well the staff looked after you. Everyone said hello and were very friendly. We have particular shout outs to Alicia the bar waitress and Heriberto at the beach BBQ. Both went up and beyond to make our stay comfortable and special. I hope Alica and Heriberto see this review. We want to thank you so much, both of you are a credit to the hotel. Breakfast was amazing and plenty of choices. We ate at the Beach BBQ every day, the simple reason is, beach, coffee and food :) what a great mix! Lunch was great, again plenty of places to go to. We preferred to go to the sandwich restaurant on the beach or the beach BBBq where they served different BBQ'd meats every day. Dinner was outstanding. The restaurants where a booking is required are amazing. Our favourites were the Thai and Italian, throughly recomend those two. If you go to the Thai restaurant, try the creme brulee for dessert, you will not be disappointed. We wasn't overly impressed by the Mexican restaurant and the gourmet pub. The Mexican was a bit boring and the gourmet pub didn't have any pub food, very confusing. Another thing we wasn't impressed by was how the food was made to suit the palate of the American guests. Sweet potato mash, especially for a main, isn't supposed to have cinnamon in it! It wasn't edible with a steak. It was a few food items being overly sweet or fatty that put us off. Although it was low season when we visited, we struggled to get a sun lounger or bali bed. After the third day we discovered if wanted to get a sun longer or bali bed you had to be down on the beach by 6.30am! I wish I was joking but I'm not. The rule of if you haven't returned to your lounger/bed for an hour you would have your items removed was never enforced. Every day we saw couples struggle to find somewhere to go. What's worse, some secured a bali bed and two sun loungers whilst knowing others struggled to get even one! I would dread to think what it's like in high season. Top tips- To get a room of your preference, such as a quieter location. Email the guest relations manager 10 days before you arrive. Book trips with the guys on the beach, better value for money. The Mexican night is every Wednesday and is popular. Get there half hour before it starts to get a free table. It's not worth the extra money, the only benefit is you have a table to yourself as opposed to sharing with other guests. We enjoyed the mingling! Don't be an annoying guest and reserve all the sun loungers and bali beds. Other people are on holiday too! When you leave the pool/beach for the day, grab another set of fresh towels for the next day. This will save you waiting for your concierge to open at 9am to get one. Check out the day before to settle everything, that way you can make the most of your last day. Most importantly, enjoy your stay and tip when you feel you received great service. We gave this a 4 star, for a few comments mentioned above. And because it was described as a 368 room hotel by TUI. It's not and it's atleast double that amount. If we were to visit Mexico again, we would stay again. But then again.. the world is very big and it needs exploring. Happy travelling readers :)

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Exceptional

    I visited El Dorado Seaside Suites in Oct 2019, my 10 visit but my first time alone since the passing of my husband. I was a little worried about going by myself as this is mainly a couples resort and I knew this was going to be very emotional. As soon as I arrived I was taken care of. The staff made me feel at home and were always checking on me to make sure I was ok. They made me feel like family there and were very comforting to me during a very emotional visit. I would really like to give a very big thank you to Aldo and Moises as they were my butlers (really they made me feel like family) you were both so amazing. Also would love to thank Ana C, Artruro (who are also butlers) and Carlos (exotic membership) who also checked in on me to make sure I was ok and my stay was everything I needed for my first time back without my loving husband. Thank you all very much, I couldn't have gotten through with out all of you. See you all again in April:)

    Nov 14, 2019
  • 5.0 star tripadvisor rating
    Amazing resort and staff

    It was our 1st time at Seaside suites became exotic members about 12 years ago and are now Ruby members. We've always gone once or twice a year to ElDorado Royal and love it. We thought we would try something different heard a lot of good things about Seaside and we were not disappointed the resort, food and staff are amazing our butlers Eugenia and Arturo we're fabulous we wish we could have taken them home with us.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Perfect

    the hotel is very nice with many options to make, the food is delicious and the service very good, people are always friendly and greets you with a hello the training guys claudia, david and gaby made our vacation amazing Manuel Palma de la Playa very friendly and helpful josue and ricardo the djs thanks to everyone

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Amazing

    Perfect holiday, we came to relax and have a good time. Everything was perfect the guys that work here are amazing with excellent service the entertainment staff Claudia, david and gaby the dj josue and ricardo Marcelo and Apollo from the pool bar always making the best cocktails and keeping the pool entertained and manuel the beach boy everything was amazing and cant wait to come back

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319