Hotel Overview
Located in Kantenah Bay El Dorado Seaside Palms. The Palms is the El Dorado Seaside’s original section, it is a romantic world surrounded by crystal blue waters, walkways, winds their way through lush gardens; hammocks are tucked away amid coconut palms. Just minutes away, there are opportunities to discover one of the largest reefs in the Riviera Maya,archeological destinations as well as Eco Parks, natural Cenotes, sandy beaches,and Mayan culture; 90 mins from Cancun International Airport and only a short drive away from Playa del Carmen and Tulum.
Location
Cancun International Airport (CUN) : 53 milesProperty Information
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Guests at the El Dorado Seaside Palms have full exchange privileges at the El Dorado Seaside Suites. Note, for access to Hidden Beach guests must obtain a day pass.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14071 reviews
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Dec 05, 2024Calling out Luana, Benjamin, and Fernando for their fantastic service.
We just got home from our 12th trip to the El Dorado Seaside Palms. We love staying in a Beachfront Jr. Suite and sitting on a bali bed on the Seaside Suites side during the day. Luana and Benjamin are the best. They definitely deserve to be paid well for all they do all day long. Fernando at the check-in/check-out desk at the Palms also helped me out. He printed my boarding passes and put in a room request for our next trip at the end of January 2025.
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Dec 04, 2024
Members visit November/December 2024
We have been here since November 21st. Our butlers Ana, Arturio, Azaela and Julian have been wonderful. The servers, Ana, Janet, Manuel, Alisha and more , I’ve forgotten some names, have been wonderful. I’ll add more before we leave. At the spa, Carmen, is my first choice. She is wonderful with straightening curly hair and manicures and pedicures. I’ve booked a stone massage with her and am looking forward to it. From members services, Rosie has gone above and beyond to make our stay as wonderful as we hoped it would be.
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Dec 02, 2024
Incredible! Will be returning!
This resort surpassed all my expectations. From the warm, attentive staff to the exceptional food, it was the best all-inclusive experience I’ve ever had. The entire resort was impeccably clean, with every detail carefully attended to. The drinks and meals were consistently top-notch, and the staff went above and beyond to ensure perfection. Check-in and check-out were seamless. With diverse dining options and multiple pools, there was something for everyone. The variety and quality were hard to beat. The 24-hour included room service was a fantastic perk. The daytime food options exceeded my expectations; beyond the typical buffet, you could enjoy fire-roasted pizzas, nachos, burritos, burgers, and hot dogs—all delicious. A personal highlight was grabbing a pizza and heading to the beautiful beach, which offered plenty of seating options. While some daybeds were reserved for club members, there was no shortage for regular guests. Towel stations and drink service added to the convenience, and the beach BBQ served an incredible spread, including freshly grilled chicken, steaks, and nachos, all with stunning views. The staff made this trip exceptional. Unlike other all-inclusives, every team member went out of their way to greet you warmly, whether they were driving golf carts or tending the gardens. They were attentive and genuinely seemed to enjoy their work. After a minor injury, I was treated by a kind and professional lifeguard, and staff consistently checked on me throughout my stay, showing a level of care that was deeply reassuring. Dining options were diverse and catered to every palate. Vegan? No problem, there's a vegan restaurant right on the beach. Steakhouse? Yup just take a golf cart down the road. Sushi? Absolutely! And best of all in my opinion, the Mexican restaurant The food was phenomenal, and the staff made my uncle’s birthday special with an impromptu celebration, including cake and singing. The buffet, while standard, offered good quality meals, and with bars seemingly everywhere, you were never without a refreshing drink. The bartenders could whip up anything you requested. Evenings were filled with entertainment—DJs, karaoke, silent discos, live bands, and more. While there wasn’t a traditional nightclub, we created our own fun. Overall, my experience was outstanding, and I’ll definitely return. 10/10!
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Dec 01, 2024Wonderful Anniversary trip
Just returned from our first visit to Seaside Palms. We had a great visit. We took a private transfer from Cancun and it took just over an hour. We use Canada Transfers and have always had great service with them as well. Check in was quick. Maybe 10 minutes and we were on a golf cart to our room. My spouse has MS so we used the golf carts alot. All drivers were super friendly and helpful. We'd read that rooms were tired and dated. Are they super modern? Maybe not. It was clean. It was safe. Had a king bed, big tv and a whirlpool tub. Double sink in the bathroom. Nice big shower. We didn't feel we were missing out on anything. We had a swim out which was nice but... I don't know if we'd spend that extra again. We used it a couple of times but the pool was cold. We found all the pools were cold. Next time we would just book a ground floor room because of the mobility issues. Our favourite spot to hang out for the day was the beach near the Bar Frontera. I kept telling the bartender there he had the best office in the world. It was a little quieter down at that end of the resort and the water was often crystal clear. Lots of folks snorkeled either right there or out further. We could see the fish just as we waded in the water. Food. We find something we like a stick with it. So Seaside market for breakfast buffet. We did Arecifes restaurant 3 nights. Can't beat the sunsets. We did room service a few times and it was always about a 30 minute wait and food was good. We did the pub one night as well. No complaints about the food at all. What's the "bad" stuff. It's not all perfect. The resort is spread out. It's great for me as I love a good walk and the grounds here are beautiful. The golf carts were awesome but I didn't realize just how spread out things were before we arrived. This is going to seem really small but hopefully feedback for the resort. Please offer lids for the takeaway cups of coffee in the lobby. I'm an early riser so would often walk for an hour or so before my spouse was up. I'd then take two cups of coffee back to the room. No covers on the cups means a wet or burnt hand by the time I made the 8 minute walk back to the room. Seaside market was slightly understaffed while we were there. We'd have to wait sometimes 10-15 minutes before we were offered coffee. Not the employees fault at all. They HUSTLED and always did it with a smile on their face. It wasn't a huge deal, just an extra staff member or two would greatly improve the experience. I almost forgot to mention that we did the Sky massage. Wonderful experience that I would recommend to anyone. We would definitely consider going back to this resort and have no problem recommending it to anyone who asks.
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Nov 24, 2024Good but not 5* experience
We have just returned from an 11 night stay and we’d like to share with you our long but personal honest review. This was our 3rd visit and we can honestly say the grounds have always been well kept, the beach is amazing and the staff work SO hard to keep it this way! We had a beach front junior suite, on the palms side, dated, not to everyone’s expected 5* taste, but we didn’t mind this as you only really sleep there and it was cleaned with a stocked mini bar daily. Although hard to sleep with noisy air on and fridge. The area which has improved from our last couple of visits are the number of sun beds, as my husband would have to get up at 6am if we wanted one. From the patio, a small path led just a few yards away from the extended beach, now with plenty of sunbed’s and Bali beds, which meant we were always able to find something late into the morning. The first full day of our holiday, a new lunchtime eatery opened called KAAB which serves healthy/vegan options and is fantastic!! Everything is well presented and tastes delicious. I am a vegetarian and this was the best place for me to eat lunch. My husband thought the veggie burgers were great and he’s a meat eater, so please don’t knock it till you’ve tried it. If you want your meat fill every where else serves lots of this, including a beach BBQ literally a minute walk down the path from there, with a bar next to it to get a drink whilst you wait. We also loved the freshly made pizza’s, served for lunch, again next to the main beach bar for your beverage of choice whilst you wait. There can be a bit of a queue…everyday…but it’s obvious with this queue it’s worth the it. The morning of our first day, we met with our concierge and were able to book into the 2 restaurants that we were told needed reservations. We were able to book into the Klay Talay for our anniversary and into Mia Casa. We thought Klay Talay was disappointing, very bland, but they did present us with an anniversary cake to mark our special occasion, shame it didn’t taste as nice as it looked but was appreciated and a nice touch. Mia Casa the next evening was a lot better, tasty and served hot, but limited choice for vegetarians, as are most restaurants. Breakfast buffet at the Seaside Market for us was the best place to eat and open as late as 11.30am such a shame it’s only open for breakfast! We did try Driftwood one morning after a visit to the gym, we both ordered omelette’s, mine just with egg whites and spinach, but after a 30min wait, although warm, I had cheese in mine and had been made with yolks too, I didn’t complain as we felt we had been there long enough and although wrong, we still tipped, as we did every meal even if we were a little disappointed. There was a Mexican night on the beach which included a buffet and fire show. The fire show was excellent and I’m sure appreciated by all!! It was first come first served unless you reserved a table at an additional cost and the food didn’t get replenished, so we struggled to eat that evening and all restaurants were booked, even those you don’t have to. For the rest of our stay we found it hard to get in anywhere for an evening meal. We went to our concierge to express how frustrating it was to be told it’s either a 1hr 1/2 to 2 hr wait or they were fully booked with no availability but could see empty tables, so asked if we could book. But no, we couldn’t, not unless you were a member. These empty tablets were obviously allocated for members only. Now this is not advertised as a members resort but I think it’s slowing becoming one. We asked if we could book one of the restaurants you have to make a reservation for, but they also were fully booked for the rest of our stay. We ended up with room service on 2 occasions, which is very limited, especially if you are vegetarian, when it eventually turned up it was cold, but hubby really enjoyed his chicken burrito. We didn’t come on an all inclusive 5* holiday to eat in our room, we like to get dressed up and wanted this to be our date nights which we had missed out on this year due to a hard upsetting time and wanted our break to be special! Now I know some would say, chill go to the bar, have a drink and wait. I do like a cocktail or 2 but my husband doesn’t drink and I didn’t come on holiday to get drunk every night whilst waiting up to 2 hours or to be told there’s no availability. On our last evening we went to the only evening buffet, which on 2 evenings during our stay had been closed, to find it now has a menu with no vegetarian options. Yes you can help yourself to some salad, vegetables etc but no main to go with it. Our first visit for our honeymoon back in 2013 only served food as al-a carte with a choice of 7 restaurants. We didn’t miss a buffet option but we also never had these problems, maybe due to it being half the size, but this is not acceptable for the growing (no longer 5*) resort. So this is what has made the decision for us that we probably won’t return. We are very grateful to be able to save hard to come to Mexico and wouldn’t tell people not to come to this resort, but I would advise them on what to expect. If you decide to go, please don’t pay full price, make sure you get a good deal, we paid a good few thousand pounds to come here, enjoy the beach, grounds and hard working staff, be prepared to wait for evening meals and try and make the most of it….If you haven’t experienced an all inclusive before, I’m sure you’ll love it!! ……Yes I’m fully aware and fortunate to be given the birth name Karen 🤷🏼♀️
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.