Hotel Overview

A dream for wellness lovers! El Dorado Royale a Gourmet Inclusive Resort, by Karisma takes healthy to a new level. This breathtaking resort grows its own vegetables in its 76,000 square-foot hydroponic greenhouse, and serves them at its mouth-watering restaurants. There are also dance lessons, cross-fit classes (fee), and fitness classes to keep you active. Also, every Friday morning there is a group 5K run along the beach, mangroves, and jungle. Going on vacation has never looked so good. 

Boredom is not an option. There are six pools. Two spas (fee). And, there is an underwater paradise just steps off the beach. Grab a snorkel and dive in and discover an underwater ecosystem of tropical fish and rare coral. This truly is paradise. 

Indulge in the Karisma Gourmet Inclusive® Experience at nine elegant a la carte restaurants. Every meal is prepared to perfection. Chill out at the Bellinis Bar, which serves a variety of Bellinis in a contemporary lounge ambiance. During the day, enjoy premium cocktails, refreshing beverages, and gourmet snacks at the swim-up bars. 

Rest your head in one of the luxurious suites. Accommodations range from spacious garden-view suites to extravagant swim-up suites. Every suite includes a romantic Jacuzzi® tub, a daybed on the balcony, and 24-hour room service. Look out onto the beautiful blue sea and lush tropical gardens and just relax. There are no worries here.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 21 miles

Property Information

Year Built: 2000
Last Renovation: 2007
Floors: 3
Total rooms and suites: 478


Hotel Details


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Hotel Advisories

Advisory Important Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 14128 reviews
  • 5.0 star tripadvisor rating
    El Dorado Royale

    Jossie, Haxby and Hugo were absolutely phenomenal!!! I loved the water aerobics in the pool and then was able to get a pina colada!!! Jonathan at the bar make THE BEST drinks and is so accommodating!!! Love this place!!!

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    El Dorado Casitas Royale- Riviera Maya- November 2019

    Just home from yet another amazing visit to our favourite resort. Always a beautiful property but it really is the wonderful people who make such a difference. Our great vacation was enhanced by superb care and organisation from the block 32 team. Thanks again go to Frank Torres always ready to support his guests in such a great way, Alan Mason ready to lend a hand and advise when it’s needed and also to Vanessa Naranjo Garcia for her help and assistance. Great customer service throughout. Next thanks go to two young men who absolutely went above and beyond expectations - our two fabulous butlers Alexis Luna Luna and Candido Gutierrez. To be commended for their great work ethic. Last but not least the lovely Carla our beach butler who always had a smile for everyone.

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    Another great week at El Dorado Royale

    This was my 5th or 6th stay at EDR (I've lost count!) and it was just as good as the previous visits. The level of service here is outstanding. The staff go above and beyond to make sure that you are fully enjoying your stay. On this particular trip, we were in the members' section in a swim-up in building 55. Best view of the ocean and right across from the bar at Kick. The bartender there, Isac, would regularly walk over to us to see if we needed anything.. amazing service! Our butlers, Javier and Manuel, were the BEST! Both very attentive and making sure we had everything we needed/wanted. Manuel even left us a nightcap in our room while we were out to dinner each night so we had a little after-dinner drink when we got back. Not only did we use our swim-up quite a bit, but we also spent a day at the Fuentes pool and the pool at La Isla (great people watching!). Make sure you eat lunch at JoJo' good! Also to note, all restaurants at Generations are open for guests of El Dorado Royale and Casitas Royale so make sure to check them out! So many dining options! This was not my first visit and definitely won't be my last!

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    Amazing Experience

    The El Dorado Royal Spa Resort by Karisma was an amazing experience and one of the kind for us personally. From the amazing experience and hospitality of the staff to the their attentiveness to details and our needs, El Dorado made our experience one to remember. We were there for a wedding ceremony and fell in love. Our concierges Andres & Adrian were amazing. Talk about the best tag team in their line of work. They were there to answer our numerous questions and inquires but also make sure we enjoyed every minute of our stay. We thank you both for that so much. Would highly recommend this resort.

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    el Dorado Casitas Mayan riviera

    Candido was so great as our personal butler, look forward to seeing him again. Jorge at Hab great- very personable. Manuel at D’Italia casitas. Vicki Santiago as our amazing chef at cocina 32 lunch was so professional and caring of her guests’ experience... Samuel was our driver to airport (yay) ... alexi as our evening butler. Joshua as the beach server, and Benjamin as the sub bartender at 32 bar also excellent...all resulting in over the top experience for us. Keep up the good work!

    Dec 03, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319