Hotel Overview

Experience at nine elegant a la carte restaurants and four corners. Every meal is prepared to perfection. Chill out at the Bellinis Bar, which serves a variety of Bellinis in a contemporary lounge ambiance. During the day, enjoy premium cocktails, refreshing beverages, and snacks at the swim-up bars. Venture a few steps down the beach to enjoy access to neighboring sister properties, El Dorado Casitas Royale and Generations Riviera Maya.
Rest your head in one of the luxurious suites. Accommodations range from spacious garden-view suites to extravagant swim-up suites. Every suite includes a  relaxing hot tub, a daybed on the balcony, and 24-hour room service. Look out onto the beautiful blue sea and lush tropical gardens and just relax. There are no worries here.

Luxuriously romantic, stretching on a secluded beach, the resort provides indulgences from gourmet cuisine, luxury swim-up suites, to a lush health club and personalize concierge service. Guests staying at El Dorado Royale can venture a few steps down the beach to enjoy access to neighboring sister properties, El Dorado Casitas Royale and Generations Riviera Maya.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 20 miles

Property Information

Year Built: 2000
Floors: 3
Total available rooms and suites: 476

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13959 reviews
  • 4.0 star tripadvisor rating
    Relaxing week away

    We booked this as part of a TUI package which was well organised throughout, including the staff at El Dorado who ensured a seamless stay. Make sure to use the full extent of the resort as it is well equipped and has a range of spots, meaning you can have an entirely beach or pool day or spend a full day on activities. The staff are excellent, with special mention to the entertainment and activities team (Benjamin, Jesus, Luis and Adrianna) and Janett who worked at the Cotorros Bar. We got to know them well and they put in a lot of effort to make sure we enjoyed our stay. Left off a star as a lot of the restaurants were closed without this being mentioned and a lot of the time we found this out through word of mouth or by actually going to them to find that they were closed. It may be that this was stated somewhere but wasn’t communicated on arrival and the majority of guests we spoke with found out in a similar way rather than through anything official from the resort. We think this was due to the resort being quieter than normal, which was beneficial for more space/loungers during the day but resulted in a more disappointing food experience. Mostly buffets and a couple of bookable restaurants were open which were okay but wouldn’t recommend going here for the food/Mexican food as we had been looking forward to this especially. Beautiful resort and great staff. Would go again for a completely relaxed holiday.

    Jun 09, 2024
  • 4.0 star tripadvisor rating
    5th Visit to Seaside Palms, unexpectedly disappointed

    Seaside Palms is our favourite place in Mexico which is why we've returned so many times.  Again, going to celebrate a big life event we expected the same special things the resort has done in the past when we've returned as repeat guests, celebrated our Honeymoon, and celebrated a 50th birthday.     This time we were sadly surprised and disappointed that the resort did nothing. Nothing to mark our 5th time returning to stay and nothing to celebrate my 60th birthday.     Very surprising as my 60th was discussed twice with the Guest Manager, again at check in as well as with two Personal Concierges. When asked days later by our Concierge how we were, we were told we left the do not disturb sign on our door at dinner - basically our fault for nothing being done.   Oh, boy.     Only after letting him know we'd seen banners, and heard that some people had received special things, did someone come in & spelt out 'happy birthday' on our bed almost a week after my birthday.   Things have changed since our last visit.   Beyond the lack of a welcome back appreciation gift that had been standard, or any of the many ways the resort marked my 50th ( a huge 'towel cake with hibiscus flowers' left when the room was made up in the morning, all restaurants aware so special bday greetings and written notes on desserts, a banner on our door, a cake and candle at our beach dinner), we found a rotating list of unexpected restaurant closures over the two weeks we were there, and a lack of communication between check in staff and Concierges.   From speaking to other guests, everyone was confused about what was open, what wasn't.   Everyone was also being given varying levels of access. Unusually, we also were approached on the resort beach by men selling hats and cigars and one day repeatedly approached by a guy selling drugs.   We told our Concierge about him but, two hours later, the guy was still going up/down the beach. That's a security issue.   Some of the restaurants still run like a top, but there were times at others where we'd see staff standing around talking to each other.  Until I requested, there were no usual towel animals to greet you when the room was made up.  Beautiful scents no longer sprayed in your room.  Little and big things that made this a 5 star experience. Now, Seaside Palms is still gorgeous and we did have many wonderful staff as well.   They now have Mexican food offered at multiple locations throughout the resort and it is fabulous.   A wonderful new addition. Staff who went above and beyond -Domingo/Frontera, Alonso at our swim up, Christiano/bartender, Florencio/Mi Casa, Flora/Conchita Pibil, Emmanual...... If you go, research.    Everyone we met who was staying there was still in love with the location but concerned about what was happening post Karisma departure. All were unsure about whether to return.    Is this transition going to end well......or not???? We returned to Seaside Palms bc we've always been made to feel so special. We never, ever expected to feel my birthday was ignored. So despite the gorgeous location and wonderful people we met, that lack of celebratory acknowledgement, as was so usual, left a residual unhappiness about this visit to Seaside Palms.

    Jun 07, 2024
  • 5.0 star tripadvisor rating
    Relaxing stay, excellent service.

    Beautiful property, excellent service and food. We had a premium swim up suite, and it was wonderful. Private pool just for our building, with a swim up bar and the pool was mostly shaded by 3pm which was perfect for my ginger self. 10/10 would visit again.

    Jun 05, 2024
  • 5.0 star tripadvisor rating
    Best Holiday & I've been away alot!

    I have had what has felt like a once in a life time holiday at El Dorado Seaside Palms! This has been my first all inclusive, adult only holiday and I'm not sure how any other trips will live up to this experience! I have enjoyed everything from the friendly people, sea, spa, multiple pools and food. The best experience has been Yoga on the pier with Adriana & Zeus! They are amazing and although I've been doing Yoga for years, I've learned an amazing tip that's going to improve my practice.

    Jun 05, 2024
  • 5.0 star tripadvisor rating
    The staff make the resort!

    This is our third time back to the resort, and once again, the experience was exceptional. The staff were amazing as always, providing attentive and friendly service that made us feel truly welcomed. The food at the resort's restaurants was incredible, offering a diverse selection of delicious dishes that exceeded our expectations. Some special thanks to the entertainment team of Maria, Fernanda, Luis, Ben, Alex, Jesus and Carlos for making sure there wasn’t a dull moment throughout the day! They made everyone feel welcome and got them all involved! Best team at any resort we have been too! The pizzas cooked at La Sandwicherie by Nayeli and Hugo were 10/10! They were so good that we nearly had one everyday! Ingrid was always there for us at nearly every restaurant greeting us with a big smile on her face making sure we got to our table! The best egg cooker Gloria in Arrecifes, is also the best Spanish teacher at the resort! Every morning she tried to help us learn a little bit more Spanish as well as cooong perfect fried eggs and omelettes! Gabriella the cleaner for our room was the best, she had our room looking brand new everyday Florencio is one of the many great waiters and waitresses at the resort! His English has gotten much better and always makes our dinners better! Veronica and the other waitresses on the beach made sure we always had a drink in our hand, which meant they had to go to the other end of the beach to get it! The 2 beach butlers of Celvin and Gabriel, made sure we always had a bali bed waiting for us when we made it to the beach and kept fresh towels for whenever we came out of the sea! Finally but not least our 3 amazing premium butlers of Arturo, Julian and Azul made our stay 10 times better! They made sure we were well looked after no matter the time! They found us no matter where we were to check everything was alright! They booked us in for dinner every night and kept us well stocked in our rooms!

    Jun 02, 2024

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