Hotel Overview
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17611 reviews-
El Dorado Royale- not worth the price
the staff were friendly, smiling and greeting every moment we would pass them- great staff members. The resort isn't the greatest, the food was ok and the restaurants in the evening required reservations( through an app that isn't reliable), room service would take at least an hour which again wasn't the greatest of options. Communication is not the greatest, we had the floors food/dishes set outside of our room. I called 4 times to have the dishes removed as the local wildlife were eating the leftovers and hanging around outside our door ( please see attached pictures). After 4 phone calls the dishes were not picked up, we were awoken to sounds of dishes breaking at 0300 as the animals I guess broke the dishes ( see pictures). Finally the next morning, that's right the next day, on our way to breakfast I asked for the manager who wasn't on site yet- again complained about what had happened and desk agent said he would take care of it. So finally around 0900 it was cleaned up, only took almost 24 hours. All in all , for the price you pay I wouldn't recommend this hotel, have been to Mexico numerous times and this by far was the most disappointing.
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Ok, but better options at this price point
This resort seems like it was really nice at one point but is currently in disrepair and understaffed. The grounds are beautiful and there is a lot of different places and restaurants to explore but there are better places to go in this price point. Many of the pools had lots of missing tile, were not kept clean and had a weird amount of small snails in them. Not the main pool that was very well maintained and clean. Our mirror in our room was delaminating, the jetted tub didn't work and our air-conditioning went out during the night (they did fix this 3-4 hours after we called about it). Restaurants were hit and miss kampai was absolutely fantastic, santa fae was also really good, jade was pretty bad and the other resturants had a mix of good and bad items. The royal Italian restaurant was not good, I ordered gnocchi and it was seriously only 6 gnocchi noodles. Other people also told us they did not like that resturant at all, but the one at Casitas was much better. After it rained really hard one side of the resort smelt completely like sewage for an entire day (thankfully we were not staying on that side but i don't know how anyone staying there could stand it). Room service took at minimum 1 hour and one time 3 hours. One member of our party is a former alcoholic and was given a hard time every time they ordered a virgin drink, it wasn't ment to be mean spirited but could definitely make some people uncomfortable. We were still able to have a nice time, there was just more issues at this resort then I had experienced at any other in this same price point so we would not return or recomend staying here to others. They did seem to be putting in a lot of work to the property so I hope they are able to fix some of the issues but I would recommend holding off going for now. Many of the positives available here you will find at any other resort, it's hard to not have a pretty decent time in the resort areas in Mexico, it's beautiful, the ocean is amazing and the people are fantastic.
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Wonderful trip and staff
This our 4th visit and will continue to return. The property is magnificent and immaculate. Our concierge, Reina is absolutely amazing, and we always request to be in her building. Very personable and attentive. She's become a good friend. During our three weeks, Reina made certain we received the couples massage on the beach, Fuentes Culinary Theater and the dinner reservations we wanted on the days we requested. She was there to assist us for anything and everything. Reina is a real asset to Eldorado Royale. We will always ask for her when we book our reservations. We have made many friends with various staff members who always remember us and professional. Thanks everyone, see you soon, obviously especially Reina.
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It’s fine
Everything was fine, but I don’t plan to return and I would recommend any of my personal connections to book elsewhere. For some travelers it’s a good stay, for others, it’s so so, and for me, the value wasn’t quite there. Read other reviews that aren’t 10/10 and you’ll have, in my opinion, a good idea of what to expect from your experience.
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Calling resort dated is being polite
The property is very nice but as other reviews say is dated. After waiting for our room to be ready after the 3pm check in time was a downer. Sink would not drain, latch on door bent made it very hard to close, toilet seat was wrong size and did not fit, just a telephone shower head in shower which wouldn't stay up at top of holder. Jacuzzi leaked bad, love seat wouldn't sit on very old. Sidewalks need a good cleaning very dirty. Concierge who made our reservations for dinner convinced us to do a sales presentation the next day and said we would get discounts on different activities which was all written down on paper so when check out came we got hit with a bill much larger than anticipated. The desk could not have cared less. Ninety minute sales presentation was three hours with four different people coming in and trying to sell us a $33,000 dollar package. No beach to swim at we knew this coming in but the main pool again dated and dirty. Not very appealing local municipal pools much nicer. Views are great, food was very good, Staff was very friendly, except front desk. Enjoyed horseback riding. Also enjoyed the Culinary Theatre and Candlelight dinner on beach.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.