- Amstar Transfers from Cancun airport to hotel and return transfers from hotel to Cancun airport
- Catamaran & Reef Snorkel: Feel the sea breeze on an extraordinary catamaran trip as you explore the crystal clear waters of the Caribbean Sea.
- Aqua Nick TM Water Park: Have fun with SpongeBob SquarePants and his friends at the Hotel Nickelodeon Riviera Maya's theme park.
- Maroma Beach: Enjoy one of the most beautiful beaches in the world in Riviera Maya, ideal for relaxing at the Beach Club, enjoying a delicious brunch, and participating in activities such as snorkeling, paddle boarding, and kayaking.
- Eco touristic Ranch: Immerse yourself in nature, cool off in a crystal-clear cenote, and have the opportunity to interact with our rescued animals.
- Tour Transfers: Includes round-trip transportation from the hotel to these activities.
- Important Information: For further details regarding available activities and to make bookings. please visit the More Inclusive Concierge desk located in the hotel lobby at check-in.
Resort Details
- All Restaurant Dress Code
BREAKFAST/LUNCH DRESS CODE
To enhance the unique breakfast and lunch experience, please note the following casual dress code in all gourmet restaurants.For Ladies
Recommended: Sun dress, elegant sandals, T-shirts and skirts
Permitted: Shorts, T-shirts, flip-flopsFor Gentlemen
Recommended: Long pant, formal bermuda, polo shirt, sleeved T-shirt, sandals, or tennis shoes
Permitted: Shorts, sleeved T-shirts, flip-flopsNOT PERMITTED:
Swimming trunks, bikinis, swimsuits, tank tops, sleeveless shirts, baseball caps or any type of hat.
DINNER DRESS CODE
To enhance the unique dining experience, please note the following casual elegant dress code is all gourmet dinner restaurants.For Ladies
Recommended: Dresses, skirts, long pants, shoes, Capri pants, elegant sandalsFor Gentlemen
Recommended: Long pants, collared shirts, casual shoes
Permitted: Formal bermuda, dress sandalsNOT PERMITTED: Baseball caps, peaks, tank tops & flip-flops, sport shorts
- Cocotal RestaurantGuests can choose from a welcoming lavish food display for breakfast featuring cooking stations, mouthwatering dishes and irresistible home-baked bread. For dinner guests appetites are met with enjoyable tastes from all over the world served A la carte. Cocotal offers something for everyone in an elegant air-conditioned atmosphere.
- D’Italia VillasContemporary Italian cuisine and memorable dining experience by offering three essential must-haves; superior food
quality, an elegantly charming ambiance, and staff members that make you feel at home. Open for A la carte dinner. - D'Italia CasitasAuthentic Italian Cuisine in a luxury beachfront setting that offers traditional dishes, along with creations from our international chefs.
- Fuentes Culinary TheatreCome and enjoy one of the world's most avant-garde concepts in culinary entertainment. Open kitchen with full cooking show of iron chef level. A one-of-a-kind Culinary Theater with gourmet acts hosted and performed by our chef and sommelier designed to satisfy both, your appetite and your curiosity.
Our Creative Chef, will take you on a journey filled with exquisite aromas, colors, textures, contrasts and flavors, and the finest selection of ingredients from our greenhouse. Our Sommelier, guides you through the magic behind the subtle art of pairing to make this epicurean journey an absolutely memorable Experience. - Health BarServing fresh fruit, juices, whole wheat sandwiches and smoothies.
- Kampai Pacific RimKampai not only has its own sushi menu, but also is creatively decorated with Buddha statues and other eye-catching oriental designs. Serves lunch and dinner.
- KickOcean front, in a laid back atmosphere you can enjoy delicious preparations from the grill as well as typical Mexican specialties together with an ice cold beer or other beverage of your liking.
- La Cabana PizzeriaWood burning oven pizzas served to order, and a selection of Angus burgers, gourmet bites among other succulent Mexican "botana" preparations.
- La Isla RestaurantWelcome to the real Mexico, the perfect place to experience during lunch time the authentic Mexican "street food" while you enjoy our relaxed ambiance with stunning garden views. During dinner, delight your senses with our exclusive "Mexican author's Cuisine” in a pleasant and casual atmosphere.”.
- Rincon MexicanoThis open-air palapa restaurant features continental breakfast as well as A la carte international breakfast, lunch and dinner, with a special focus on Mediterranean cuisine at dinner.
- Santa Fe GrillIn the midst of decor reminiscent of the old New Mexico missions, Santa Fe Grill is an innovative proposal catering unique flavors on coal oven-cooked dishes and presentations ideal for sharing. It is, no doubt, a memorable experience of our guest, recommended to enjoy at sunset, due to its spectacular view of the sun setting over the surrounding mangrove.
- SpotStart your day in paradise, merging into the jungle, in a stress- free scene; have a mouthwatering gourmet breakfast & lunch.
- Swim-Up Bars
Our Four swim-up bars serve gourmet snacks, premium cocktails and other refreshing beverages without you having to leave the pool.
- Bar La Isla
- Bar Las Fuentes
- Bar Pericos
- Bar Papagayos
- Bar Pelicanos
- Colibri
- Quetzal
- Faisanes
- Albatros
- Gaviotas Seashore Bar
- Bar Tucanes
- Spot - Thirty-Two CornerServing delicious salads and sandwiches.
- Various Lounges/Bars- Bar Guacamayas- Bellinis Bar- Martinis Lobby Bar- Gaviotas Seashore Bar- Kick
- 24-hour front desk
- 24-hour room service
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- 24-hour room service
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Non-smoking rooms available†
- Pool
- Restaurant
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- Golf †Golf course located within 5 miles of the property.
- Hot tub
- Leisure FacilitiesAvailable activities include:
Tequila tasting
Soccer
Kayak tour
Dance lessons
Yoga classes
Cocktail lessons
Eco tour
Fruit carving
Greenhouse tour - Motorized Water Sports †Available activities include:
Wave runners
parasailing - Non-Motorized Water SportsAvailable activities include:
Paddle boats
Kayaks
snorkeling gear - PoolThere are 6 pools on-site including 5 freshwater pools and 1 natural salt water pool. This property has swim-up bars.
- Snorkeling
- Spa †What the warm sun, sand and surf do for your body, the spa will do for your soul. Adhering to the ancient Mayan principles of earth, wind, fire and water in perfect balance, a visit to our exclusive spa will add another element to your vacation: joy.
- Tennis court †There is 1, lit tennis courts on-site.
- Volleyball †
- Scuba diving †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17656 reviews
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Jan 23, 2025Want a royal treatment? Perfect place right here!
The best food, exceptional service, brilliant selections. Best place for honeymoon ever. I was obsessed with swim up pools from our deck!!! We had cute towel animals daily! Special surprises because of the special week. I cannot wait to go again and again and again. Only downside, I had to go home....
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Jan 23, 2025Our Christmas family holiday - 2024
We went as a family of six adults at Christmas, 2024. This is our third stay at the resort, and while we mostly enjoyed our time, there are a few criticisms. The positives are definitely the staff--lovely, warm, hardworking all the time, the grounds beautiful and well kept. Our rooms were nice (we loved our beachfront Jr. with the balcony overlooking the ocean; can't beat the sound of the waves). Downsides were (1) the entertainment had gone downhill completely. Each night was the same loud rock music until 1 a.m., which caused our daughter and husband to ask to be moved to a different room, which the staff did without any hitch. It seems the entertainment is geared toward a younger more boisterous group of guests. (2) the beaches are small and definitely rocky; no way to stroll them easily as you would normally at the beach, and the concrete blocks are numerous in the water. While the purpose in to keep it from washing away, they are unsitely. (3) probably the biggest disadvantage is their online app to reserve dinner. It seems they now do not have enough restaurants for dinner. You have to almost work days ahead to figure out where and when you want to reserve a spot and hope the online reservation is available. Not relaxing to have to worry about. They need more restaurants for dinner. As an example, the Cocotal which is a fabulous breakfast buffet with every food you could want is no longer open for dinner. While there are several pools around the property, if beach swimming, strolling is important to you, this resort does not deliver that. However, they do provide very nice lounging covered cabanas all along the resort.
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Jan 21, 2025
A Great Couples Resort
We had a great time - the resort is huge and beautiful and our concierges Ivan Cuevas and Emilio Venegas were very helpful :) I do wish that they had a dinner buffet as it was necessary to make reservations for every dinner and the restaurants were busy. But the breakfast and lunch buffets were delicious!
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Jan 20, 2025Ok resort but not at par with others in this price range
We stayed in room 1724 from January 11-18, 2025. We booked a beachfront Jr suite, I'm not completely sure this qualified as beachfront, but it was very close to the beach and pool, so we were happy. Once checked in, we discovered the building had no hot water, we had friends in the building as well, and none of our 4 rooms had it. We reported it to the concierge and the front desk, the issue was never resolved. The safe did not work in our room, again we reported it and it was never resolved. We did receive messages telling us our issues had been fixed but that was never the case. The property is quite large, they do offer golf carts to take you around, we opted to walk everywhere, but the golf carts drive very fast and stop for no one so it was a bit tricky getting around. The behavior of the golf carts actually became a running joke in our group! The property is quite pretty with the natural foliage and landscape though you can see it's age. Our building had been newly renovated so that was nice, but we had no jacuzzi as was listed on our booking so that was disappointing. We found the food to be less that appealing. Kampai was the only saving grace. All food was served luke warm at best, lack of flavor, and our group found Rincon to be inedible. The pools are fun and numerous, getting a chair at the main pool is near impossible. The staff suggested getting down to the pool at 7 to put towels out and save seats, so obviously the issue won't be resolved, but there were always chairs at Fuentes pool. The staff at Fuentes pool is very attentive as well. Overall, if you're looking at a resort in this price range, there are better options. We don't see ourselves going back here again, and that's not how we typically feel at the end of an AI vacation.
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Jan 19, 2025Major Disappointment, Look Elsewhere
We were extremely disappointed - The marketing does not match the reality. Rooms are quite basic not luxury at all. Each of our rooms had various issues - no hot water, a broken phone, poor internet. They limt access to dinner with a near impossible reservation system and friendly concierge will just say “use the app” which doesn't help at all. No hot tubs, plain pools, No swimmable beach area, No convenient grab-go food/coffee access. Limited convenience a/o gist show had insane markups (($51 Usd sunscreen) The only positive were staff were very pleasant. And its Cancun so landscape and weather were nice but please don't waste money here. It is run in a “factory tourist mill approach” - skip it
- AdvisoryImportant Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.