Hotel Overview

Oh, that beach! With its wide white sands, sparkling turquoise, and refreshing sea breezes, there is a reason Maroma Beach has been named one of the 10 best beaches in the world by Travel Channel. And, El Dorado Maroma a Gourmet Inclusive Resort, by Karisma sits in the middle of it all! 

There is only one word to describe the services and amenities at El Dorado Maroma: exceptional. From the moment you arrive to the moment you depart, you will find that your visit is nothing less than superb. There are butlers on the beach. Top-quality chefs create an array of mouth-watering cuisine. Bartenders whip-up amazing concoctions. There are even a vast array of concierge services. Whatever you desire, it is all waiting here for you, complete with a friendly and welcoming smile. 

What is a Gourmet-Inclusive® experience without interactive cooking lessons? How about tequila tastings? El Dorado Maroma has you covered. And, of course, top-quality restaurants serve up sensational dishes that your taste buds will crave. Choose from Mexican-Caribbean, Asian, Peruvian, Italian, and International. Or simply try them all! You are on vacation! 

Active vacationers will be in heaven at El Dorado Maroma. Try out your skills on the water, with kayaking or paddle boarding. Or, stay on land and partake in beach volleyball, dance lessons, yoga classes, and massage lessons. Of course, there is always the option to be a beach bum and lay out and gaze at the beautiful Caribbean Sea. No judgment here!

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 29 miles

Property Information

Year Built: 2004
Floors: 3
Total rooms and suites: 157

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory 'Important Information For Our Guests' Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Children 18 and under are not allowed.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.


Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6180 reviews
  • 5.0 star tripadvisor rating
    El Dorado Maroma

    We have been very pleased with our stay at El Dorado. The beach and sand is amazing. The food has been excellent. We love the staff. Rene at the pool bar makes the best drinks. Alex, Wendy, Omar, and Rafael provide excellent entertainment.

    Jan 19, 2020
  • 5.0 star tripadvisor rating
    Beach/pool fun

    Thanks to Wendy, Alex, Omar, Dj, Juan and Rafael for great activities during our stay! I’m up for paddle boarding tomorrow, our last full day as Alex got us lumbered up in aqua fit today. You all were great!!

    Jan 19, 2020
  • 4.0 star tripadvisor rating
    El dorado Maroma

    So ...first I need to give a couple shout outs to Herbey, Carolina and I think her name is Wendy but she was a young girl who was at all the parties to get people dancing....im sorry if I got your name wrong! These people were incredibly kind and attentive and hard working. This was a 7 day last minute trip for us. To be honest I didn’t want to stay here, I wanted to stay at secrets Maroma but they didn’t have anything available by the time we booked. If I were reading this I’d want the skinny....so I will give you what I thought as well as sentiments for other travelers in regards to our stay.. accommodations were great ....the only I didn’t care for is that when I booked I was not informed that we were on the 4th floor and there are no elevators. If you are able bodied this may not seem like an inconvenience but by the end of the trip I was OVER the stairs as were my very pained knees. Again, this is only a suggestion to the facility to be sure that people are aware of what they are getting into. Aside from that the room I’d give a 3.5/5. The bed on the left side felt broke and we were already told they were at max capacity so changing rooms wasn’t an option. However, I will say if they weren’t full I am certain they would have done anything to keep us happy. The mini bar was stocked daily and the room was tidied nicely daily. The FOOD!!!! AMAZING !!!!! I read a few complaints about the food and all I can say is WHAT ????? The food was excellent always a variety and my companion whom has traveled extensively said she has never had such good food at a resort!! The only area that needs improving is deserts...food was top notch but deserts were really sucky...BUT THE SCALE DIDNT SCREAM WHEN I GOT HOME SO MAYBE THAT IS A GOOD THING LOL! The staff were insanely hard working and eager to make your stay amazing. I was shocked actually at the level of dedication they all had to keeping the grounds clean and servicing every need someone could have. The spa was very nice ...somethings were a bit over done somethings were not done enough but over all the spa was a nice 2 hours....my masseuse barely touched me and my girlfriends was so hard she couldn’t stand it...neither of us said anything in their defense we just laid there and let them do what they do so we may at fault for some of that. SO my point of you aren’t getting the massage you want tell them...I think had we said something ...again. Because they were so accommodating...they would have perfected it!!! The beach was beautiful!!! They cleaned it every morning !!! The sand never was hot and was super soft to walk in. I hate to give any negative but again I would want to know...there was sulfer smell that was present and some days it was stronger than others but as I’m sure you can guess that isn’t very pleasant and I never quite figured out where it was coming from. Lastly, and my biggest complaint was entertainment...let me put it to you this way....if you are looking for relaxation And little to no quality entertainment ....you will be totally ok with the entertainment here. I myself am a middle of the road person and we went out three of the six nights wanting to find some fun and other couples ....and the entertainment fell flat....there isn’t very good communication In regards to night life and you can tell it just isn’t where they budget most of their money! So if you are looking for real low key relaxing amazing food ....this be da place.if you are a partner and like night life...you may find this a bit of a snore!!! Would I return....Absolutely but next time ground floor and I’ll know not to bring my dance shoes 😁!

    Jan 19, 2020
  • 5.0 star tripadvisor rating
    Another Fabulous Week at El Dorado Maroma

    My wife and I just spent another glorious week at El Dorado Maroma! The entire staff is so welcoming and helpful. Our butlers Liz and Elea took perfect care of our dinner reservations and any needs we had with our room to make it a wonderful stay. Lancais (not sure of my spelling) our waiter at Lima Limon for dinner took great care of us and made for a wonderful evening. Our beach dinner served by Oscar was very romantic and Oscar did a superb job of making the experience fun and delightful. Our regular waiter/waitress Iniobe and Empita at Papitos did a great job of making all our breakfasts and many lunches there delightful. At Kiyoko our waiter Martiano's assistance with the menu and perfect service made our evening at the restaurant a great experience. The beach butlers Ali and Enrique greeted me and did a great job making up our beach bed each morning when I went down to the beach to watch the sun rise. The entertainment staff all do a great job. My wife and I enjoyed learning to make Mojitos with Wendy, Raefeal and Alex. And on Wed we learned to cook cerviche with Omar, Wendy and Alex it was all great!! The live entertainment and shows were very enjoyable especially the Queen Tribute, Rock Duet and most of all Dana Kenedy. We had a fantastic week and look forward to coming back next year!!

    Jan 18, 2020
  • 5.0 star tripadvisor rating
    5th times a charm!

    Back again at El Dorada Maroma for 5th time! Great to see Omar,Wendy,Alex,Rafael,DJJuan,Eli,Manuel,Ingrid,Enrique!! Everyone doing an awesome job! Thanks to our butlers Ele and Liz for making sure our daily needs are met.

    Jan 18, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319