Hotel Overview

This beautiful all-inclusive resort is ideally located on one of the nicest beaches of Cozumel Island, with a view of the crystal clear waters of the Mexican Caribbean. This two-tower beachfront property offers an art-deco ambiance. El Cozumele–o is located on the prestigious Santa Pilar Beach on the north side of Isla Cozumel, just across the street from the 18-hole Jack Nicklaus-designed golf course and a mere three miles away from the airport and downtown. All the rooms have a balcony or terrace and most boast an ocean view. Stay connected with Free WiFi in public areas.

When hunger strikes, enjoy extraordinary sea views and an abundant buffet at El Cocal Restaurant, gourmet ˆ la carte cuisine at La Veranda, and tasty poolside snacks in a relaxing atmosphere at Las Bananas Snack Bar. The dining at El Cozumele–o is a vacation of culinary discovery; the all- inclusive resort offers cuisine for everyone. Unlimited domestic and international drinks are served at the hotel's five bars.

Enjoy five pools, two Jacuzzi's and children's pool. Children can create memories of their own at the professionally staffed Kids' Camp, offering games and activities designed especially for them. A lovely plaza next to the indoor pool contains a colorful ceramic fountain, plus a giant black-and-white chess set. Other ways to stay busy in and out of the sun include the air-conditioned fitness center, and a dive center for arranging scuba diving and snorkeling excursions, bicycle tours, kayaking, windsurfing, and aerobics. Nightly activities and entertainment include theme nights and dinner with live entertainment three times a week.

Location

Beach
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 5 miles
Cancun, Mexico (CUN)

Property Information

Year Built: 1974
Last Renovation: 2006
Floors: 9
Total rooms: 252

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
 
Hotel Spring Break Policy - According to the hotel policies NO GROUPS or individual reservations of SPRING or SUMMER breakers students are allowed.
 
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 6410 reviews
  • 4.0 star tripadvisor rating
    Top Service, great location, best beach

    We come back every year for the beach and the people that clean/cook/serve, they are like our family. I will say both visits this year (April and October) it felt like the wait staff was not as relaxed and fun as the past. Not sure if this due to an off week or the new management over the wait staff. We will be back in December to figure this out since the wait staff kindness has been reason for us returning for 6 years.

    Oct 21, 2019
  • 4.0 star tripadvisor rating
    Great beach and staff!

    We chose this one for the nice clean beach since not all hotels have that. We could snorkel right there and there were lots of fish, some rays and other wildlife. Island Divers Cozumel is on-site as well. We had an excellent time diving with them! The staff was friendly and attentive, especially since we went on off-season (the beach was also not crowded though I could see it getting that way at busier times). The food was hit and miss so ask your server for recommendations and choose items you'd expect to be good in Mexico. The options didn't change much and there was no buffet due to off-season but the reservation-only restaurant had ample space every night which was a great way to avoid the mosquitoes as well! Also, with two teenage boys, having all-you-can-eat was great! The room was fair. My wife found the bed to be uncomfortable but I had no issues and the A/C worked fine. Also, the WIFI was very weak in our 4th floor room on the south side. (It was stronger on the beach so other rooms are probably better but it did occasionally go out as well) FYI, there is an ATM in the souvenir shop for getting pesos. Great for tips and getting better pricing on some excursions. I didn't find one in the airport (at least not near arrivals) and we basically stayed at the resort so I wish I'd found this one sooner. Overall it was a great value and a great experience!

    Oct 13, 2019
  • 4.0 star tripadvisor rating
    A great venue

    We truly enjoyed our stay at the Coz. Everyone is very friendly and attentive. The rooms are a bit dated but we can overlook that. It’s very clean and close enough to the central square for additional dining opportunities.

    Oct 11, 2019
  • 4.0 star tripadvisor rating
    Great Spot for the Price

    Great spot for the price. I will say, average. Staff is great. Don't Take No for an answer. Make sure they give you what you bought. The weather was good. Food was average. Order al-la-carte is your best bet. Al la carte restaurant was nice but could use a Wine improvement. Enjoyed the spa. Good spot for snorkelling. Jan/Feb 2018

    Oct 11, 2019
  • 4.0 star tripadvisor rating
    Overall... I Loved it! Ocean View was Awesome!

    Let me start by saying… My wife’s review will probably be much different than mine. Overall, I loved this place. I’ll start with the good and then later I will talk about the not so good parts. First of all: the people are very nice and always attentive! They have a small army of employees cleaning, fixing, and serving. They are always smiling and willing to provide anything you desire. Second: the location is amazing with a beautiful view of the ocean and a very nice clean beach that is constantly being cleaned by their staff. Third: the snorkeling right from the beach is pretty decent. The water is very clear and there are lots of fish even though there is not much coral. If you are into snorkeling… Make sure you snorkel around the south pier which is the last photograph that I posted. There you will find a bigger variety of fish and also some coral formations. We even saw a spotted ray, a moray eel, and a lion fish. My wife and I do most of our snorkeling at Chankanaab which is a great place! Fourth: cleanliness! The place is old, but they keep it very clean. Each day, the staff cleaned our room and it felt very sanitary. Like I mentioned earlier, there is a small army of employees constantly cleaning and doing repairs. Fifth: the price. This was the least expensive all inclusive that we were able to find at the time we wanted to go. It seemed like a very good value to us. We did go off-peak season. One of the locals told us that September is called SEPTIHAMBRE in Spanish because they starve for lack of tourists. Now… For the not so good. First: The bed and the couch in our room looked to be very old. The bed looked lumpy and the couch was very worn. That being said… The bed was still very comfortable to us. We did not need the couch, so we just left our luggage on it. It was very worrying the first day when we arrived, but we were pleased overall. Second: the food was less than spectacular. This was a very big point of contention between my wife and I. It almost caused a divorce. We were expecting a buffet so my wife could pick and choose what to eat, but because it was off-season they only had a menu. Almost everything I ate was very palatable to me, but my wife nearly starved to death because she hated the food. I only had four items that I thought were disgusting. The hotdog, the spaghetti carbonara, the beef steak with vegetables in plum sauce, and I cannot remember the fourth item. Their selection of beverages was fantastic and the bar staff were always willing to make sure you had something to drink. And now for some words of advice that will help you if you decide to go. First: make sure you bring mosquito repellent. It is not needed for breakfast or lunch, but you will definitely need mosquito repellent for dinner as you are eating in an open air restaurant and the mosquitoes are quite bad at dusk and dark. Also, I highly recommend Changing your dollars for pesos as you will get better deals on everything if you pay in pesos. Another warning… You will be wearing a wristband that says the name of the hotel and the vendors in town will lie to you and tell you that they were your waiter in order to gain your sympathy and pay more for their items. They see your wristband and sucker you in. Like I said earlier, overall I loved it and you will too as long as you realize you may not be eating at a buffet and the furniture in your room may be very old. Even my wife said that she would go back in a heartbeat!

    Oct 07, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519