When hunger strikes, enjoy extraordinary sea views and an abundant buffet at El Cocal Restaurant, gourmet ˆ la carte cuisine at La Veranda, and tasty poolside snacks in a relaxing atmosphere at Las Bananas Snack Bar. The dining at El Cozumele–o is a vacation of culinary discovery; the all- inclusive resort offers cuisine for everyone. Unlimited domestic and international drinks are served at the hotel's five bars.
Enjoy five pools, two Jacuzzi's and children's pool. Children can create memories of their own at the professionally staffed Kids' Camp, offering games and activities designed especially for them. A lovely plaza next to the indoor pool contains a colorful ceramic fountain, plus a giant black-and-white chess set. Other ways to stay busy in and out of the sun include the air-conditioned fitness center, and a dive center for arranging scuba diving and snorkeling excursions, bicycle tours, kayaking, windsurfing, and aerobics. Nightly activities and entertainment include theme nights and dinner with live entertainment three times a week.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
According to the hotel policies NO GROUPS or individual reservations of SPRING or SUMMER breakers students are allowed.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6327 reviews
Great day pass!!!
We spent the day in port during our cruise. We had a wonderful time snorkeling and lounging at the pool. Miguel and Freddy were our waiters. We never had to want for anything because they made sure we had it before we knew we wanted it!! If you're looking for a nice relaxing day while in port visit El Cozumelmeno Resort.
Aweful! You've been warned.
Check in, wrong room and tried to up charge us. Shower disgustingly gross. Towels 30 years old. Buffet is 3 types of something everyday. After 2nd night, we ate out for the remainder 3 weeks.Smokers everywhere and you can't get away unless you leave the resort. Both hot tubs are disgusting and luke warm with nice brownish foam. Cold beer on tap??well...only the pool bar had cold beer as the other tap was not even refrigerated so we bought our own beer and pillows at the market. Pillows are like the old airplane pillows and the same size. Sheets were dirty upon arrival and the beds are dated back to the 60's...yes, that's right, swayback old striped mattresses with stained old foamy on top. Air conditioning worked either full out or not. This place is run down and it shows. It's almost like they are doing the absolute bare minimum just to maybe show some sort of income in order to sell this dump! bathroom taps in cracked sink only trickle with luke warm water as the hot doesn't work. Pool towels...well...they too are around 30 years old and you have to check them in and out everyday, but, here's the catch, you cannot exchange a wet or sandy towel, you have to keep it all day and get another one the next day. Buffet isn't even tolerable. seriously, we had to buy our own peanut butter at the store just to get by. Restaraunt?? well..it's ok for the first 3 or 4 days but then becomes old. You have to get up at 7 am to line up to make a reservation, and there is always a huge lineup so good luck! Oh...and enjoy the sewer smell coming from the bathroom shower drain every evening. Even the locals seeing our wristbands in town felt bad for us staying there.
Decent Resort for a Day
Check in took forever.....like over an hour! We arrived before 10:00 am so our “welcome drink” was cool aid. Once outside, we had a difficult time finding beach chairs because resort guests had left towels and clothing on chairs to reserve them. Our assigned waitress gave us some chairs with a towel on them, only to have the owner of the towel show up rather upset that we took their seats. Service after that was slow. We ended up with two waiters and we would place orders with both of them. The walk to and from the beach is a long one and they couldn’t keep up. Lunch was ordered and brought to us. It also took lots of time. There isn’t much of a beach front but the grounds are okay. I would probably stick with Nachi Cocom next time. Nachi does have pesky vendors but the beach and guaranteed shade makes it more desirable and for a few dollars less.
BEST VACAY EVER!!
I went with a huge group of people for a dive trip. The staff treated us so well and the service was great. Miguel, Jorge, and Johnathan were superb! The dive shop was very helpful and the unforgettable pepe, who was our dive master, was the best dive master i have ever had!! The videographer, Diego, did so awesome at capturing our photos! We all had a great time and can’t wait to come back!! They made us feel welcome and made sure we always had a good time! 10/10 recommend!!
Terrible dirty and a safety issue rude racist staff. The rooms are out dated and smelled like feces. Took a lost and went to Cancun the staff are the rudest people I ever met. I am in an interracial couple they spoke to my bf but not me and when they found out he wouldn’t tip them ever five seconds they wouldn’t speak to him