Hotel Overview

Apple Vacations Exceptional Values - valid through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 50% off a romantic dinner and a complimentary one-day Bali Bed rental available in all Preferred Club Rooms and Presidential Suites. Restrictions apply. 

2020 Resort Added Values
Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more.
Golf: One complimentary round of golf per person, per day (restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package. Restrictions apply. See applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Location

Tulum
Cancun International Airport (CUN) : 68 miles

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6546 reviews
  • 3.0 star tripadvisor rating
    Not The Usual Service

    This was my 5th trip to Dreams Tulum and obviously I would not keep going back unless I was totally thrilled with the property. This time however I found a definite change in the Hotel. I feel the greatest problem is shortage of staff and a do not care attitude of some of the staff... Disappointed...

    Feb 17, 2020
  • 2.0 star tripadvisor rating
    Very disappointing

    While the service in the restaurants and bars was very good, the treatment by the staff at the resort left a lot to be desired. We are members of Unlimited Vacation Club and are entitled to certain levels of experience while traveling at UVC resorts. Unfortunately, this resort failed to deliver. A lot of updates are needed. Half of the resort lost power one day from approx 5pm to midnight due to rain (no lightning!) and we actually ate in the dark at Portofino. The staff there did a great job handling the situation, but this should have never been an issue. We had a dehumidifier in our room that wasn't always emptied and overflowed, the air conditioner struggled to keep the room clean as well as constantly ran. It was very loud as well.

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Fantastic stay

    We stayed at dreams tulum from 2.-12.2.2020. we were at this resort for the second time (the first time in July 2017) now and it was another fantastic stay. The resort lies in between the green jungle of tulum and offers a huge range of Programme points for every taste. But let’s start at the beginning: when we arrived at the resort we were welcomed with a drink. Our room was big and had a nice big terrace with a view over the private pools. The first time we stayed at dreams our rooms was even bigger and had a terrace to the garden with a Beach view. Every morning we visited the gym or had tennis lessons with Horacio. He was a great tennis trainer because he even got my wife, who played once before, to play in a perfect way already at her third day after tennis training with Horacio! Also the availability was super. Since it gets pretty hot already at 11 am we played every morning at 7 am with Horacio. After sports we either had breakfast at world cafe of el patio. The first is a great buffet with everything a person wants ! It was great. The el patio unfortunately changed from Being open for everyone to only be open for preferred guests (only for Your information). After that we either did a trip (to a Cenote or to maya ruines) or just hung out at the Beach or the pool. The staff is friendly and very sorted everywhere in the resort. You get your drinks at the beach and the pool within minutes. At one of the pools there is always something going on (pool gymnastics, crazy game, party) and the other one is just to relax. There is also a wide offer at the beach: volleyball, sailing, snorkeling, other ball games, Zumba, yoga etc. also from 12 pm or so there is a Open Grill for lunch directly at the party pool (burgers, salat, pizza, fruit etc) but all restaurants are equally open for seated lunch. There is a great cafe coco and an ice cream parlor!!! I just wanna go back there. In the evening there is also a wide range of Restaurants and buffet. After that there is a party/ dance with life bands almost every night and other great events (karaoke, Oscar night etc). The good thing is that you can choose. Since when we arrived we needed some days to get over our jet lag we just wanted to go to bed early. We didn’t hear anything from the events going on because it is all very separated. So you always have the Choice to go along or just do your own thing. Children are welcome to the resort. We don’t have any yet but it is no problem At all because the resort gives you so much space to relax. All in all it was another great holiday at Dreams Resort.

    Feb 15, 2020
  • 4.0 star tripadvisor rating
    December Getaway

    We traveled to Dreams Tulum in December with a large group, for a winter getaway. We checked in using the preferred guest lounge, and since we arrived early to the property, they provided us with a complimentary suite so we could change into swim gear, and start enjoying our vacation. This was a great service as we've stayed at other properties where we've had to change in a bathroom stall with all our luggage. We had a great week here with a large group and never ran into problems getting tables at the restaurants (even though there was 12 of us). The main pool was delightful with its swim up bar, and Graziela was a highlight, as she was attentive and always had a drink ready (even if just a bottle of water). We took part in the foam/pool party and it was a blast, everyone in the group, age ranged from children to grandparents, took part! The restaurants provided a wide variety of choices, and we were never disappointed. Angel at the Habachi Grill was also entertaining! The walk up to the main reception was beautiful with fountains and so many iguanas hanging in the sun. There was also a fitness center, that we put to use, it's a bit of hike from the rooms, and the building looks a little in disrepair, but the equipment inside had variety, and was well maintained. We also took in a morning at the spa, which had a hydrotherapy portion, and was wonderfully relaxing.

    Feb 14, 2020
  • 4.0 star tripadvisor rating
    Memorable vacation

    My husband and I just arrived home from a 10 days vacation at Dreams Tulum. The resort is located at the National Park, maybe 5 minutes drive from the Mayas Ruins, The rooms are spacious and very clean. The food was very good in every restaurant, and a very nice variety to choose from. The garden area is beautiful and very well maintained. I was actually encountered with a long snake on the pathway to the pool area twice, and that terrified me as I hate snakes. The Iguanas are everywhere. The beach is very rocky, and has lots of Stingrays, specially close to the big rocks. I was afraid of stepping in one, so I avoided the water and stayed in the pool. Avoid the Hotel lobby, since there are all these people trying to sell time shares etc. Its annoying having people all over you selling things when you are on vacation.

    Feb 14, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319