Hotel Overview

2019 Resort Added Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Location

Tulum
Cancun International Airport (CUN) : 68 miles

Property Information

Year Built: 2000
Room: 307

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Christmas hotel cancellation policy (24 Dec 19-31 Dec 19). Cancellations received within 1-28 days of arrival will be charged 100% of the total hotel cost.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6364 reviews
  • 5.0 star tripadvisor rating
    Paradise? dreams can come true with tulum

    Wonderful restort, 5 star in all areas, the staff really makes the difference very hospitable and friendly, good selection restaurants, totally amazing if you want experience paradise. Breathe taking beach, Please go and see paradise.

    Dec 03, 2019
  • 3.0 star tripadvisor rating
    Rooms too hot to sleep

    My family and I traveled based on a travel agents recommendation. The food was mediocre except in the seaside grill area and the rooms were too hot for any of us to sleep. The grounds were very well kept and beautiful.

    Dec 03, 2019
  • 2.0 star tripadvisor rating
    Room Odors

    My wife and I had a very mixed experience at Dreams Tulum. We booked a standard room and attended a wedding. The problem was that we had to change rooms twice. The first room (#1208) smelled like fresh paint and the odor gave us headaches. Front desk helped us moved to another room in the same block (#3224). This room smelled strongly like mildew and/or "old water". I suspect the odor came from the air conditioner. I returned to the front desk to request a room change and this time they were less accommodating. They wanted us to upgrade to a suite for $60/night versus finding us another room of equivalent value. I obliged because I did not want to sleep in a room that smelled like mildew. The junior suite was fine (#8222): spacious, clean, odorless. It was also located in a building close to the beach, pools, and restaurants. However, it is disappointing that we had to pay extra to have a comfortable experience at this hotel. Food, drink, and facilities were fine. We had food at the wedding event, and had the buffet. The normal spirits seemed weak, so we ordered a "double" of every drink.

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    Loved it!

    Dreams Tulum is one of my favorite resorts that I've ever been to. I've stayed at over 30 resorts in Mexico and so far I think this is one of the best! The level of service at this Dreams is exceptionable. The staff is the best I've ever dealt with. I love the decor, it reminded me of stay in an Old Mexican Beach town. The beach is a little Rocky in some places and seaweed is around but the staff is working hard on keeping the beach clean. The pools, there are two were also spotless. Entertainment staff is hard working. The restaurants were excellent. I loved the Mexican restaurant. The buffet was also way above average, great food and a great variety. The only thing I didn't like was entertainment one night was not so good, it was comedy night, it was just a guy with a yo-yo. But the other shows we're very cool, Brazilian night. Mariachi night. And the fire show. Top notch. But I will say my favorite part was the staff. Daniel Martinez. A great guy! Martino. Another great guy. Who took the time to find me and gave me a personal goodbye. Claudia, biggest smile, biggest heart. Amelia at the Cocoa Cafe always had my coffee ready when she would see me. Isabel at the spa, very friendly, very professional. Lovely person. And gave excellent massages. Ana at the pool, honestly the hardest worker I think I've ever met in my life. Works the pool. Jonathan at VIP reception huge help answering all my questions. Entertainment staff also excellent Victor Leo Ricky and Dede hard-working very friendly. Very entertaining. Also many many others. Also I would like to note, the timeshare people were not overwhelming. If you're not interested just say no. And move on. They will not harass you.

    Dec 02, 2019
  • 5.0 star tripadvisor rating
    Wedding Dreams Come True @ Dreams Tulum

    Dreams Tulum Resort & Spa made our wedding dreams come to life. After researching dozens of hotels in the Tulum/Playa Del Carmen areas, Dreams Tulum impressed us the most with its beauty, size, beach, and ability to accommodate the diverse demands of our large group for an entire week. The Wedding Department team comprised of Nayeli, Landy, and Victoria. They were brilliant in their assistance and execution, as we were planning the entire affair from Hong Kong. Nayeli was our primary wedding planner and helped us decide on flowers, decor, canopy, food, and drinks, while keeping the costs sufficiently low. She also went above and beyond to ensure all of our guests’ stay at Dreams went without a glitch. Nayeli made herself available for phone calls and was very responsive to all of our emails. Dreams Tulum had multiple beautiful ceremony/reception locations for us to choose from. We had the ability to select from several gardens and a spacious ballroom for the wedding party and the band we retained in Tulum. We ended up going with the Secret Garden for our ceremony, followed by Dreams Chichen Itza Ballroom reception. It was perfect, because it allowed us to comfortably party until very late as it was located away from the hotel rooms. Our entire party of 70 stayed at Dreams Tulum, youngest was 4 months old and oldest 85. We planned to spend a week together with friends and family, while offering convenience and variety for food and activities. Some of the activities we did at Dreams were canoeing, beach volleyball, numerous group dinners that the hotel was able to accommodate on a last minute basis, Cabanas, massages, delivery of welcome gifts for our guests, goodbye brunch after the wedding party, photographers for our welcome party at Gitanos (an offsite restaurant in Tulum). Though Tulum is located about an hour from the airport, we found the spot worth the drive because it is close to cave diving activities, to Tulum city and Tulum ruins. All in all, we highly recommend Dreams Tulum Resort to anyone looking to have a fabulous wedding at an incredible location with a highly capable team, ready to answer your every wis

    Dec 01, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319