Hotel Overview

2019 Resort Added Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Location

Tulum
Cancun International Airport (CUN) : 68 miles

Property Information

Year Built: 2000
Room: 307

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Christmas hotel cancellation policy (24 Dec 19-31 Dec 19). Cancellations received within 1-28 days of arrival will be charged 100% of the total hotel cost.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 6294 reviews
  • 5.0 star tripadvisor rating
    What a surprise for all inclusive!! Nice Romantic spot!

    It was a very pleasant surprise! Hotel is bathing in luscious vegetation! Rooms were spacious and updated! Bed comfortable! Food selection was better, in my opinion, than typical all inclusive. Fruits always fresh and even buffet area was very clean and elegant. Hotel has colonial style that created unique ambiance. Beach, although nice, was not impressive only because of seaweed issue which is same in east Florida :( . Bar had premium liquor and Margaritas and Mojitos in the small Mexican restaurant were fantastic. Entertainment team was nice and not annoying. Tulum has so many places to visit. We rented a car and went to see Mayan ruins and Cenotes. Great experience overall! Definable will be back!

    Oct 12, 2019
  • 1.0 star tripadvisor rating
    Great Resort but HIDE YOUR BELONGINGS!

    We went for a wedding with a group of 70+ friends. The staff was very friendly and the property was beautiful. However, we had about $300 cash stolen out of my purse and my husband's wallet that were in our room. The security staff had us file a report, but after 48 hours of following up, nothing was done to rectify the situation. We felt violated that someone would go through our belongings to find the cash and steal it from us, especially after paying over $2500 to stay there! What a disappointment. We will never stay at another Dreams Resort again.

    Oct 09, 2019
  • 5.0 star tripadvisor rating
    Worth every penny

    Beautiful resort right on the ocean. The food was amazing! Like something you would see in a magazine. The staff was incredibly friendly. Always asking how they could help us. Our room was beautiful. We had a balcony that we could sit on and watch the sunrise. Very relaxing vacation!

    Oct 08, 2019
  • 5.0 star tripadvisor rating
    Lucky 13.

    Everyone says 13 is an unlucky number. We have to disagree. This was our 13th stay at Dreams Tulum and it was magical as always. The beach was absolutely beautiful. Hardly any sargasso and what little there was, was raked and taken away promptly. We have so many people to thank for making our stay perfect as always. Ana, Manuel, Guadalupe, Alfredo and Luis from wait staff on the beach were so promt in bringing us our drinks. We never had to ask for anything. It was so nice talking and getting to know them. Nelva and Claudia from the World Cafe, always greeting us with big hugs and smiles. Filiberto, Desi, Carlos and Eduardo from bar staff. You guys are the best. Amelia, thank you for the great coffee. To Greiven and Sandra, thank you so very much for our room. It was so unexpected and so appreciated. Finally, Gigi, Ricky and Victor from the Entertainment team. You are amazing. You guys work so hard every day to try ti involve guests in all activities. Welcome to Emily, Leo and Nijelly (sorry if I spelled your name wrong), to the best Entertainment Team. We cannot wait until December 8th until we return home again for our 14th time. We love you guys. ❤❤

    Oct 08, 2019
  • 5.0 star tripadvisor rating
    Just wow! A 5 Star experience - fabulous accommodation, gourmet meals, terrific entertainment, professional service.

    It’s a week so since we returned from our fantastic visit. My wife and me were celebrating our wedding anniversary. We’d been to Cancun previously though this was the first time we’d visited Tulum - it certainly won’t be the last time we’ll visit this resort however. When I booked an all inclusive holiday we half-anticipated a packed resort, average food and robotic staff who’d deliver mediocre service standards (my wife works in a popular 5 Star hotel in central London), but how wrong we were. We were shattered after a long journey when we arrived on a rainy evening and I admit our hearts sank when we were told of challenges with the availability of the grade of room we’d pre-booked. We were shown a couple of alternative rooms and then allocated the fabulous Hacienda Suite in the Preferred Club; it was simply amazing. The decor was polished and was exactly as per the website photos - it oozed Colonial elegance. The room was huge and my wife adored the rolled top bath and massive balcony that overlooked the central square whilst also offering great sea views. *I’d recommend the Preferred Club - it’s in a central area where the restaurants are situated and where the entertainment takes place. Booking any room in the Preferred Club is a wise decision, though the modern rooms with private swim-out pool make a very very good alternative. Generally we’re not really attracted by resort entertainment though we really enjoyed every minute at Dreams. There were great acts, fabulous performances and brilliant social organisation by the immensely professional ents team. The food was simply amazing - more fine dining than high volume banqueting as we’d anticipated. There were a number of restaurant options (all open to everyone) - including French, Italian, Mexican, Sushi and Teppanyaki and a fabulous Seafood Restaurant - all of which delivered gourmet a la carte dishes and fabulous service standards. Even the breakfast / world food buffet was impeccable. Similar to the whole resort, the environment was immensely clean and the buffet was always fully charged with a huge range of adorable options - plus a few that could be cooked to order. I am a Coeliac and I’m sick if I eat gluten though, unusually, I had no issues or concerns throughout my stay. Besides the great accommodation and fabulous food I really have to mention the wonderful staff. Sure, they were professional, polite and attentive, though significantly most staff seem to really enjoy their work - it was like enjoying a brilliant vacation with an extended Mexican family. I cherished every minute of our stay! I couldn’t avoid mentioning the names of the significant team members who really made our stay particularly special: Uriel, the Manager of the Preferred Club and Carlos the Concierge, ‘Ricky Minsk’ and his Ents team (even now this makes me laugh). Claudia the Restaurant Manager, who’d each day welcome us to her restaurant and made us feel like we were visiting her home and Javier a fine dining Waiter the French Restaurant. I should also mention every one of the skilled barmen in the Preferred Club private’s bar - the home of fabulous cocktails!

    Oct 08, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519