Hotel Overview

2019 Resort Added Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Location

Tulum
Cancun International Airport (CUN) : 68 miles

Property Information

Year Built: 2000
Room: 307

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6483 reviews
  • 3.0 star tripadvisor rating
    Beautiful property, little else to offer

    Took a 5 night vacation. Resort property was beautiful and moist of the staff was great. Pool service was minimal. Food quality at all but Italian restaurant was not very good. We started to eat off property by day 3. Drink quality also poor. I have stayed at other all inclusive properties and had much better experience.

    Jan 16, 2020
  • 4.0 star tripadvisor rating
    A Dream

    We stayed in this hotel together with family and friends. We have had a nice time and a wonderful start in the new year! It was a good place to relax and to spend so many time with our children. So, we hope, that we can come back to this wonderful place in the next year!

    Jan 16, 2020
  • 5.0 star tripadvisor rating
    Wedding at Dreams

    Rooms are amazing, however we had the smaller swimout suite despite being the wedding couple. The cleaning people leave your door open so there were mosquitoes every night. Other than that, the service is unreal. Every hotel attendant is super friendly and very attendant. Anything you want, they get for you. As for having a wedding here, I had Victoria Arista and she is AMAZING. Super attentive as well and very reassuring. My wedding turned out to be awesome. She has a vision and she always answers her emails and calls. I heard other brides say they had awful experiences with other ones and wanted Victoria. As for bridal suite (hair and makeup), it was touch and go. Brides--make sure you go to Lisbeth. Her hair skills are amazing and she looks at a picture and gives you exactly that. Belaca (I think that was her name) did almost all of the girls' makeup and she was really really good. Everyone else there was touch and go for hair and makeup. DO NOT use the hotel for photos and video. The photos are generic and I have seen better work with an iPhone. We went with an outside photographer who was UNREAL. As for video, we stuck with the hotel and it was truly AWFUL. But, the hotel did give me all of the raw footage and I am paying to have it professionally done here in NJ. Overall, the wedding was perfect and the staff were awesome. They completely replicated my vision that I had and made sure everything ran smoothly.

    Jan 15, 2020
  • 5.0 star tripadvisor rating
    Dreams Tulum is a wonderful resort

    We recently stayed for 7 days at Dreams Tulum. This was our first time at this resort. It was beautiful and the people there were very friendly and welcoming. The food was good and there were many choices. There were also some very good entertainment options for adults and children during our stay. We took advantage of the spa services for some hydrotherapy and a massage and that was wonderful as well. I recommend this resort to anyone - adults only or families.

    Jan 15, 2020
  • 5.0 star tripadvisor rating
    Our wedding at Dreams

    My husband and I chose Dreams because it was convenient to have weddings on a premises that has packages. We had never stayed at Dreams before, but this all-inclusive resort exceeded our expectations & for our 33 other guests! DestinationWeddings.com provided wedding coordination for travel (shuttle to & from CUN airport) & the room accommodations for our guests. We booked a total of 15 rooms. Andrea Coots was our coordinator. She was amazing! Nayeli Calixto was assigned to us as a coordinator on site at Dreams. We chose a package & added on things as needed. She did a great job of planning our event. We mainly communicated via email & filled out forms for what we want on email. We chose a beach ceremony and garden reception. Both locations were perfect ambiances for what we dreamed. The staff accommodated our wishes for locations even though it was raining all day. My hair/makeup/flowers were all done at the resort. I was very pleased with the outcome of all. Dayana Armas was our contact for photos at Dreams. I met with her two days before the wedding. We finalized wants/dislikes for photo preference. Luis was our assigned photographer for our wedding day. He was very kind and did a great job. The resort — overall everyone had a great time and it felt very safe. There was a lot to do on the premises (for all ages)including beach access to beautiful water. My husband and I did a spa massage. That was amazing and beautiful. The resort food was delicious (along with our wedding food which we didn’t event sample prior!) Room service was 24/7 for food and other room needs. All staff spoke English. I’d highly recommend this resort for family vacations and weddings.

    Jan 14, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319