Hotel Overview

Dreams Sapphire Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Welcome to Dreams Sapphire Resort & Spa, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. This beautifully renovated resort features newly added suites, refreshed décor, an enhanced fitness center with an air-conditioned yoga room, and a beachfront wedding venue for up to 120 guests! 

Take the kids to Dreams and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered, including a new waterpark experience — complete with a splash park! Additionally, the new family water park will have both children and adults splashing around with a variety of slides for all to enjoy. Two great options all in one amazing resort! 

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. 

Dreams Sapphire has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Location

Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13578 reviews
  • 4.0 star tripadvisor rating
    Great Experience!

    The resort is gorgeous! Upgrading to Preferred is definitely worth the money. Carlos in the sports bar was great and the Hibachi table is a must, Ricardo, Marco, and the waitress were fantastic! Our only issue was that we were told we could not adjust the air conditioning and it was very warm in our room.

    May 28, 2024
  • 5.0 star tripadvisor rating
    Best food and service!!

    The food was absolutely amazing!! 10/10!! I really enjoyed the salsa that came with the chips. It was a bit sweet with a nice spice to it. The octopus tacos and chipotle shrimp were delicious!! The tres leches cake was out of this world!! Alfredo was the BEST server!!

    May 28, 2024
  • 1.0 star tripadvisor rating
    Disappointed

    We had a very disappointing stay at Dreams Sapphire. My husband and I have stayed at a Secrets and a Dreams before and the quality here was nowhere near what our past experiences were. The rooms are outdated and have tiny bathrooms, we never had enough towels in our room, and the cleaning staff threw out my husband's cigars in multiple occasions even after asking them not to touch them. The food was subpar and I think I got food poisoning. Compared to other resorts, there was a lot more food just sitting out and it was way too hot to keep it fresh and safe to consume. My sister and her family also stayed with us and the AC in their room would not work. They call multiple times, for multiple days and we’re basically told there was nothing they could do to fix it. My husband was pretty mad about that because we are UVC members and pay a lot of money to have a luxury experience. So he went to talk to VIP Services and had to really negotiate to get them into another room….where the AC would not go below 23 degrees Celsius. Their new room also had an electrical socket that was just dangling out of the wall?? Not safe, especially with our 2 babies around. I know I probably sound like one of those crazy Karens, and I am not one to write reviews, but as someone who has had wonderful experiences at other Dreams resorts I wanted to share how disappointing Dreams Sapphire is. I would 100% recommend Dreams Riviera Cancun instead if you are looking to stay in the Cancún area!

    May 28, 2024
  • 2.0 star tripadvisor rating
    Rooms are overrated

    We had issues with getting towels, cold beverages, water running from closet trim and the hot tub looked old and run down, we paid for it, but didn’t use it. We were uncharged for our second room because it was not “preferred” but didn’t see the difference on the website.

    May 28, 2024
  • 4.0 star tripadvisor rating
    Dreams Sapphire Vacation

    This was our second time at this resort and we really enjoy it. The staff is great, especially Mardo and Archie! The entertainment team keeps everyone engaged and provides fun activities to do during the day by the main pool. The rooms were clean and the food is good.

    May 28, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.