2019 Resort Added Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum 7 nights. Restrictions may apply. See applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book the Preferred Club Honeymoon Suite category or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play, & Eat Free during select dates.
Guests of all ages will find fun and excitement at Dreams Sands Cancun Resort & Spa. Ideally located on the white sand beach in Cancun's Hotel Zone, this family-friendly beachfront resort is within a short walk from great shopping, restaurants, and bars, and just fifteen minutes from downtown Cancun. With Unlimited-Luxury®, guests enjoy complimentary non-stop transfers, unlimited gourmet dining and top-shelf liquor, no wristbands, and no reservations!
Activities abound at Dreams Sands Cancun Resort & Spa. Relax in the Spa by Pevonia®, play a round of golf at Playa Mujeres Golf Club, or try out a variety of watersports, including kayaks and scuba diving (fee). Children will have fun all day long at the Explorer's Club (ages 3-12), where they can enjoy supervised activities such as arts and crafts.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Rainforest Alliance certification, as well as the Distintivo "S". The resort is also active in monthly beach clean-up programs, Planet Hour and Earth Day, plant and wildlife preservation, and the Amigos de Sian Ka'an program. Eco-friendly cleaning products are also utilized.
*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7859 reviews
Overall good experience, but not without issues
We stayed at the resort for a 7 day vacation, and in order to spare the boring details I'll just stick to the highlights. 1. Upgrading to preferred was NOT worth the extra money. 2. Either Aldo, the employee responsible for trying to sell us on the upgrade to preferred status, or the employee he spoke to in the resort spa (I forget her name) were dishonest about the amount of "leisure cash" we would be given/awarded for upgrading to preferred AND participating in their 30-50 YEAR sales pitch the following morning. 3. Two perks of the preferred status included bartender ARMANDO in the preferred lounge, and server ADRIAN in the "preferred beach" section. They were both GREAT!!
Thanksgiving Family Vacation 2019
Resort was recommended by Apple vacations. Arrived on Tuesday and left on Sunday. Entertainment 10 out of 10 - top notch group of entertainers. There was something going on all day all over the resort including- Pool side , seaside and stage. Special recognition needs to be given to Carlos, Ana, Tania, Jose, Mica, Barush, Marco and Luis. They were present through our entire stay. Staff - 10 out of 10- all areas of the resort had excels t staff, Front desk we were greeted and checked in by Wendy Prada. Excellent service. Food service team were excellent. We have some food allergies and the team was happy to explain ingredients, they also went above and beyond for the kids making exceptions and cooking items separate for them. The grounds, rooms and all areas we visited were very clean. Wait staff was attentive pool and seaside for drinks. They were also quick to pick up empty glasses. Food - 8-10, A great selection in the buffet for all meals. Drems came up short on the restaurants because dinner service took a long time, portions were small. No issue with staff or the restaurants. They were great. Just took a long time for small portions. Drink service - Excellent staff and bartenders. They also created non alcoholic drinks for the kids. Rooms. - 8-10 Rooms were basic. Clean but basic. Unlimited drinks and snacks was a bit over stated. Mini frog in the room was restocked daily and we were given 1 snack. Small container of Pringle’s and a bag of peanut m&m’s. Not complaining, not it was limited Overall - 7- 10 family had a good time. Friendly staff, good food and lots to keep the family entertained ( 12 yr old and 7 year old) Things to improve - possibly- 1) Keep ice cream shop open longer - kids loved the ice cream, but it closed daily at 5:30. 2) in the resturants - quicker on the meals would be a nice change.
Just got back from spending a week here. Fabulous staff, very attentive. Nice room with view and ezcellent food especially the buffet. Great entertainment almost every night. My only negative would be that there should be an adult ONLY pool as the children got a little rambuncious asnd I noticed that some adults didn't appreciate it. Also we were on the 10th floor and still heard and felt the vibrations from the night club. Overall however I would definitely recommend as lots of things to do and staff are wonderful!!!! AND you can walk to everything including the beach
Good Family Vacation
The staff was excellent and attentive. From the moment we walked in my three boys loved Gibran from bell services!!! He was extremely attentive and checked on them throughout their vacation. Every night he had a different magic trip to show the kids. He was the best from the minute he walked in until he put us in the van to head back to the airport! The entertainment team kept everyone busy with bocce, water volleyball, black jack etc...
Waiter: Alberto, world cafe restaurant
Excellent resort and spa. Special treatment from several employees at various locations. We received above average service from Alberto at the world cafe restaurant. We could not have felt more appreciated. Thank you for that. Would definately recommend this resort. Beach was fantastic. Would have preferred heated pool .
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319