Hotel Overview
Dreams Sands Cancun Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Guests of all ages will find fun and excitement at Dreams Sands Cancun Resort & Spa. Ideally located on the white sand beach in Cancun's Hotel Zone, this family-friendly beachfront resort is within a short walk from great shopping, restaurants, and bars, and just fifteen minutes from downtown Cancun. With Unlimited-Luxury®, guests enjoy complimentary non-stop transfers, unlimited gourmet dining and top-shelf liquor, no wristbands, and no reservations!
Activities abound at Dreams Sands Cancun Resort & Spa. Relax in the Dreams Spa, play a round of golf at Playa Mujeres Golf Club, or try out a variety of watersports, including kayaks and scuba diving (fee). Children will have fun all day long at the Explorer's Club (ages 3-12), where they can enjoy supervised activities such as arts and crafts.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Rainforest Alliance certification, as well as the Distintivo "S". The resort is also active in monthly beach clean-up programs, Planet Hour and Earth Day, plant and wildlife preservation, and the Amigos de Sian Ka'an program. Eco-friendly cleaning products are also utilized.
Location
Hotel ZoneProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12067 reviews
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Oct 10, 20248th amazing trio!
We had our 8th amazing trip! Antonio from the concierge express delivered our bags to the room and Oscar brought them down for our transfers back to the airport. Esteban was always checking on things going on around the resort. Gregorio the food and beverage manager along with Fredrico and Pedro made sure the meals and drinks were good! Elmer,Lorenzo and Russell the bartenders made sure we were hydrated. Paul the entertainment manager along with Angie,Melissa,Diana,Brandon,Jonathan and Fernanda had activities all day and evening. Fernando in the preferred club made sure everything was going well. We were the for the tropical storm everything was nice and safe. We will be returning in February for our 9th trip!
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Oct 10, 2024
Amazing hotel, great food, friendly staff, beautiful pools,beach, restaurants. 5 star plus
This hotel is great. The bars, the restaurants, the food, the beach and pools are fantastic. The staff are very friendly and nothing is too much trouble. We has a few niggles at first but Oscmar went above and beyond our expectations. He is a credit to the Hyatt hotel group
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Oct 10, 2024
Excellent customer service at dreams sands Cancun
Really impressed with the service provided by oscmar at dream sands holiday resort. We had some issues during our stay but oscmar dealt with them promptly, dilligently and professionally. He was friendly, polite, courteous and extremely helpful. He is a credit to Hyatt and deserves a pay increase!
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Oct 09, 2024Great staff a credit to the hotel
Firstly I must say that we arrived at the tail end of the hurricane Helene , the hotel had alot of water damage and the staff worked so hard to sort rooms etc, they had a big clean up operation which they did really quickly. The hotel is a little dated and the rooms need upgrading , however the staff made up for this. Every single member of staff was so nice and friendly and couldnt do enough for you, they are a credit to the hotel for sure. We tried quite a few of the restaurants and the Italian was lovely and we went there most evenings, the buffet restaurant was really good and the food was some of the best ive experienced in hotels, my only negative would be that one of our party has a severe nut allergy and the food wasnt labellled for allergens which made it really difficult for her to trust the food, the staff tried to be helpful with this issue but we werent sure they fully understood the severity of the allergies. Consequently she was unable to eat alot of the food for fear of what was in it, I do feel the hotel needs to work a bit to make this better for allergy suffers as this could have catastrophic consequences . The staff truly are the star of the show here they were lovely, the last time I came to Cancun the hotel was amazing and modern but the staff were awful , so I would definately come back to this one over the other one .
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Oct 08, 2024
good food, great spa
I loved this resort. The spa was an incredible experience, especially for the price. I cannot believe the services I received for what I paid. The value was incredible. The bar staff was so awesome at the pool. Jorge, Russell and Jesus were over the top. I received custom treatment. The only downside of this hotel is the beds and hotel aren't the most comfortable.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.