Hotel Overview

Apple Vacations Exceptional Values - valid through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 50% off a romantic dinner and a complimentary one-day Bali Bed rental (per room/suite) available in select upgraded room categories. Restrictions apply. 

2020 Resort Added Values 

Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).

Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions apply, see -

Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary with a 7 night stay in the minimum required room category (restrictions apply; see our website).

Family: Two kids 12 and under Stay, Play, & Eat Free during select dates.

Guests of all ages will find fun and excitement at Dreams Sands Cancun Resort & Spa. Ideally located on the white sand beach in Cancun's Hotel Zone, this family-friendly beachfront resort is within a short walk from great shopping, restaurants, and bars, and just fifteen minutes from downtown Cancun. With Unlimited-Luxury®, guests enjoy complimentary non-stop transfers, unlimited gourmet dining and top-shelf liquor, no wristbands, and no reservations!

Activities abound at Dreams Sands Cancun Resort & Spa. Relax in the Spa by Pevonia®, play a round of golf at Playa Mujeres Golf Club, or try out a variety of watersports, including kayaks and scuba diving (fee). Children will have fun all day long at the Explorer's Club (ages 3-12), where they can enjoy supervised activities such as arts and crafts.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Rainforest Alliance certification, as well as the Distintivo "S". The resort is also active in monthly beach clean-up programs, Planet Hour and Earth Day, plant and wildlife preservation, and the Amigos de Sian Ka'an program. Eco-friendly cleaning products are also utilized.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.


Hotel Zone
Cancun International Airport : 14 miles


Hotel Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8161 reviews
  • 5.0 star tripadvisor rating
    Fantastic Vacay!

    This resort is located on a beautiful beach. We enjoyed the location. The best part though is the exceptional staff. Armando in the premier lounge is top notch. He made a fantastic vacay one of my top vacations. Armando thanks for your attentiveness and making sure we were enjoying our stay. We will definitely be back.

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    Great Customer Service

    We had a very nice stay at this resort. The level of customer service overall was good Antonio, a server at the pool, and Armando Vega at the preferred lounge, were both better than good....they were top notch! They were both very friendly and there to wait on our every want and need. Those two gentlemen really helped make our trip memorable!

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    "WELCOME HOME" Sack Family

    When Adrian sent us a letter last year wanting us to come back, we did. We expected the same wonderful service as last year. Fernando Juarez greeted us on the elevator with a big hug, and Armando Vega handed us a glass of bubbly and said "Welcome home"! That was the beginning of a fabulous week in paradise. Armando was amazing, always going out of his way to provide us excellent service in the Preferred lounge. Knowing that the eight of us were celebrating our anniversary, he scheduled a wonderful dinner with a special dessert. Eduardo always welcomed us to his "office", the magnificent beach, where he provided us with an anniversary banner, chocolate strawberries, and daily greetings. Yasmine, Andreas, Ricardo, and Adrian provided excellent beach service. Selene was an excellent housekeeper. Her smile was beautiful and she always exceeded our needs. The rose petals were a nice touch. All the restaurants and room service were great. This resort is older, yet extremely clean and well preserved. Trust me, we felt like we were at home. Thank you all at the Dreams Sands. Don and Andrea

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Great holiday! Will definitely return.

    We had the best holiday at the Dreams Sands in Cancun. We upgraded to a balcony room and it was definitely worth it- being able to sit out on the balcony and look out at the sunset with a drink was incredible. The food was lovely. Our favourite restaurants were the Italian and Asian, however the other restaurants were great too. The staff were really hard working, from the waiters on the beach and in the restaurants to the entertainment team. My partner got involved with the beach volleyball most days and we also took advantage of the kayaks and the paddleboarding which were really fun. It's a short safe walk round to the strip where you can find Coco Bongos (great show!) and other nightlife if you fancy a night out. We never struggled to get a sunbed on the beach and the sea itself was calm and nice to swim in - we even saw a starfish. Overall the hotel and staff made this such an amazing holiday and we definitely want to return in the future.

    Feb 16, 2020
  • 3.0 star tripadvisor rating
    Our week ended much better than it started

    We ended up having a great experience, but I can't recommend this to other travelers or give it more than 3 stars. We only had our problems resolved after a big fight, strong advocacy, and a very accommodating housekeeper, that shouldn't be necessary on vacation. For the price, this place has incredible value. Despite what I can confidently say was the worst check-in service experience we have ever had (and we stayed in at least 45 different hotels/airbnbs in the last year alone) - the remainder of the staff made this a very pleasant vacation. Reyna checked us into a handicapped room where the shower was virtually unusable - the head was more than a foot below my husbands face and also below my head, no half wall or curtain; plus there was a pedestal sink-which on Vaca is not really feasible. After nearly 2 hours of waiting at the desk, she insisted there was nothing else at all available to move to so I left. But the AC was also broken so as soon as I got up to the room, our saving grace, a housekeeping supervisor, Guadalupe, helped us pack up our stuff and moved us to a different room...that somehow magically became available in the 5 minutes since I left the desk?? Thank goodness for her, or else the rest of this review probably wouldn't have happened because we definitely would have went home. Fwiw-many other families and couples we talked to experienced similar runarounds. Plus a timeshare preso that we lucked out of ever having to sit through <--you can always turn this down btw. The room we ended up with was minimal, and aside from poorly placed outlets, very functional! Large shampoos and lotions, mini bar, robes, and our housekeeper Santiago was on point! The pool bar guys, Oscar and Elvis were THE BEST. ALL of the other staff we encountered we're fantastic. Estefania and Daniela, the hosts we're particularly pleasant, Jorge and our Waves and Sands server we're awesome, and the lobby bartenders Jorge, Cesar and Alejandro we're always great too. The beach and pool were good-hard to get a seat if you didn't get out by 8 but by the time we wanted to lay down about 2 it was fine. The entertainment staff deserves credit. There were activities all day: yoga, poker, volleyball, bocce ball, trivia, tequila tasting, foam party, etc. Marco and Carlos were energetic and fun! The food was mostly good-not high end overall but good. The short ribs at El patio were THE BEST. Olio was the best overall - we lived everything on the menu. The room service food, I wouldn't recommend. Pool fast food was good, and the fact that the hot breakfast buffet options changed everyday was a big plus. Take the risk of you don't mind, because I'd you can get a good room you should be fine.

    Feb 15, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319