Resort Details
- Bars- The Sand Bar, Beach bar.- Sea Legs, Swim-up bar.- The Grotto, Pool bar- Mermaid, Main pool bar.- Currents, Lazy River bar.- Zen, Spa juice bar.- Spin, Sports bar and discotheque.- Interlude, Lobby bar.- The Limelight, Theater bar.- Preferred Club Bar, Exclusive for Preferred Club guests.- Hideaway, Preferred Club beach bar.- The Zone, Teens ages 13 to 17 years.- Crazy Straws, Kids ages 3 to 12 years.
- DolceThis quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere.
- Fusion Nikkei CuisineModern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.
(Fusion is temporarily unavailable )
- Gaucho GrillContemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side
- L'EtoileAdults-only restaurant (13 years or older)
Fine French cuisine and signature chef creations.
- MarisFresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only.
- MezesGourmet Mediterranean fare in a Moroccan inspired ambiance.
- That's a WrapBright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.
- TidesSnacks, hamburgers and hot dogs served poolside with indoor and outdoor seating.
- Tres ColoresSavor Mexican a la carte fare in a traditional, elegant Mexican ambiance.
- World CafeA vast buffet specializing in local and international cuisine, with several themed stations.
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- COVID test onsite
- Currency exchange†
- Elevators†
- Exercise gym†
- Hair dryer†
- Ironing board†
- Kitchenette†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Whirlpool†
- Guests for Dreams of Love and Dreams Ultimate to 20.
† Fees may apply
- Archery
- Beach
- Children's pool
- Children's program †• Explorer’s Club for Kids• Core Zone Teens Club
- Fitness center on-site †
- GeneralHorse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
- Golf †
- Kayaking
- Snorkeling
- Spa †For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
- Volleyball
- Water activities †
- Whirlpool
- Tennis court †Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8584 reviews
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Jul 11, 2025Great overall!
We visited this resort the first week of July 2025 as a group of 17 (10 adults and 7 kids ranging from infant to 11yo). We would rate it 8/10: pros: - lots of space on resort (didn’t feel cramped ever) - great kids pool and slides - restaurants are easily accessible and don’t require reservations and never a long wait (hibachi is the only one requiring a reservation and is hard to book, so we just ate that the restaurant as regular guests (ie; not the hibachi experience)) - buffet has lots of options (it’s not 10/10 everytime, but the omelettes and pasta were great, friendly staff, and great baked goods) - checkin and checkout were super fast and easy! - the cafe Dolce was amazing everytime… coffee, ice cream, baked goods! Cons: - this region of Mexico is SOOOO HOT!!! I read that the location doesn’t get much wind, and therefore it was stifling 24-7 - piggybacking off the above, there is not enough shade on this resort at all!!!!! There are pool umbrellas and some huts on the beach, but we were constantly moving around our pool umbrellas to make shade for kids/ourselves. We asked staff if they had extras, they took our info for their “records” and said they would bring one, it came hours later lol… The resort would benefit hugely from shaded areas, stationary huts by the pools, areas covered by “sails”, or cooling/misting stations in my opinion!!! - the pools are veryyyyy warm, and not refreshing at all (the one pool by the Grotto pool bar was slightly cooler), but even that was very warm. Just not very refreshing when the outside air is hot as hell - there are no childproof door locks (or high latches) on the hotel room door or patio door! This is very unsafe for kids as they can open themselves!!! (Our 3yo could open, so we were watching him like hawks) Note: lots of seaweed, but the staff tried to stay on top of it! Unfortunately, it’s just part of our world now so I do not fault the resort None of these cons would keep me from going back, but they are definitely improvements that I think all guests could benefit from!!!! Overall, great resort with friendly staff!
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Jul 10, 2025Disappointing Experience for a Destination Wedding at This Resort
I’ve stayed at several Hyatt Hotels and Resorts and have generally had great experiences, which makes this review especially hard to write. I don’t typically take the time to leave reviews, but after everything that happened during my sister’s destination wedding here, I felt it was important to share—for anyone considering spending thousands of dollars to host a major life event at this resort. My sister chose this location because it looked beautiful and had family-friendly amenities. She worked with Andrea Norfolk as the wedding planner. While I don’t know every detail, I know my sister ended up feeling cornered into a final booking she wasn’t entirely comfortable with. I personally reached out to Andrea to see if there was anything that could be done to help her feel better about the decision and was met with a cold, dismissive email that basically said no. That set the tone in a way that stuck with me. When we arrived, we found out that my sister and her fiancé had been put in the wrong room—one without the private swim-out feature they had specifically booked and paid for. Worse, the room smelled like weed. The staff did move them to another swim-out room, but the emotional toll had already hit. She had been dreaming about this trip and started it in tears. The most upsetting part, though, happened on our first night. A staff member had told us the restaurant where the bridal party planned to dine allowed guests 12 and up. My husband and 12-year-old stepson dressed up and were so excited to be part of the celebration. When we got there, they checked his passport and denied him entry because he was not yet 13. Even after explaining that it was my sister’s wedding, the staff wouldn’t make an exception. We were devastated, and honestly, we left in tears. The manager was indifferent and completely unsympathetic. To be fair, some of the staff were wonderful—kind, attentive, and truly helpful. But others acted like they hated being there, and that energy was impossible to ignore. When you’re at a resort for something as meaningful as a wedding, it’s disheartening to be surrounded by that kind of negativity. This trip should have been joyful and memorable for all the right reasons. Instead, it left us feeling frustrated and hurt. I sincerely hope the resort takes this feedback seriously and improves how it supports wedding guests in the future.
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Jul 10, 2025Hideaway Bar
Great service from Pedro at the Hideaway bar in front of the beach. Very friendly and with great attitude. The drinks were very well prepared.
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Jul 10, 2025
Bali bed beach service at Dreams Playa Mujeres
Pedro and Raul provided the absolute best service at the Bali Beds on the beach! This is a must-do and amazing experience! 5 Stars all the way around!
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Jul 10, 2025
Amazing Time by Pool Side
Herbert was an amazing sever at the pool! Drinks always can quick and he made our experience amazing. Went out of his way to make our experience here 10 times better!! Plus there is lots to do here
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.