Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night for Manatees
Sports Bar: Disco (Manatees)Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule)
Sugar Reef - Located at the pool area
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Barefoot GrillCasual grilled favorites served poolside
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bluewater GrillSteakhouse. Outdoor seating available.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bordeaux
- Elegant French cuisine. For Adults only (minimum age of 16 years old)
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Coco Cafe/ Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Oceana
À la carte seafood dining experience
Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - World Cafe
- A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4024 reviews
-
Feb 18, 2025Entertainment Team
Alex on the entertainment team was a delight! Bringing around water or beer, leading aqua aerobics, or assisting setting up an umbrella he was available and ready to help. We so appreciated him. Had great days lounging at the pool enjoying the sunshine and listening to the ocean.
-
Feb 17, 2025
Eduardo the great
Eduardo rios was a great server in the Bordeaux restaurant. Great attentiveness and enthusiasm. He had recommendations at every stage and was available with everything we needed. The food was also excellent in a nice atmosphere. Would recommend
-
Feb 17, 2025
Un Sueno with Dreams Natura
This place was incredible! We had a great family vacation. I highly recommend El Patio restaurant for the delicious Mexican food (everywhere else is fabulous, but this place was a cut above). Also Alfredo Estrada made the dining experience fabulous. All of the staff at Dreams is great, but he was amazing. He made our dining experience more than food. It was an adventure. We will return to dreams and El Patio to see our amigo, Alfredo Estrada.
-
Feb 17, 2025Know what you are getting.
Booked this trip as a last-minute getaway. Mom and 23 yr old son. Ideally, I would have preferred and adult only resort, but given limited time to book and the requirement of two beds - love my son but we both want our own bed - most adults only resorts could not accommodate. Staff is lovely. They all seem to enjoy their jobs and it shows. Food - fabulous. Kids love it. As an objective observer listening to squeals of delight is a special thing - and you hear it constantly. Be warned - if you don’t want to hear kids yelling and laughing, DO NOT come to this resort. Yes, they have an adults only pool as part of the Preferred Club (which we were) but there is little separation and it just means you don’t have them running underfoot. Room was very nice and oversized balcony (quite easily the same size of the room) was a pleasant, spectacular surprise. It did however sit centrally overtop then entire resort so be prepared for all the sites and sounds that come along with it. As many have reported the oceanfront here is murky. Other than a few feet in, I did not see a single person enjoying the natural water. However there are so many fabulous pools here, it totally makes up for it. So, if you’re one who demands ocean dips this section of Cancun (not just this resort) is not for you.
-
Feb 17, 2025It was good until it was not...
I have come to Cancun and most of the time, I do not have issues that merit a complaint or discomfort. While no place is perfect, I am usually not surprised about the little misses a resort can have. Sometimes, it is the accommodations, the food, or the service. Or even a combination of those. Funny enough, this time was something I had never encountered before in any other place: Transportation. Most people that visit Cancun, know that transportation is getting worse every time. Regarding transportation, Cancun is one of the worst places to take advantage of tourists. The taxis and transportation rates are outrageous. So I usually avoid them since I have plenty of friends who offer me to pick me up. Sadly, this resort was not too thrilled that I decided to get my own transportation. Under the excuse that is "private property," (which most resorts are). They extremely encourage you to arrange transportation with them. Needless to say, this created a problem for me. But first the good. The place is pretty and well-kept. Our room had a great view, and the food was good. The buffet had a good variety every day. We don't eat much animal products, so the fresh veggies were delicious. Some people that made it special: Sr Rios at Bordeaux. Our chef at the Tepanyaki table. The pool bar staff, and Sylvia our housekeeper. Sadly, the concierge and front desk were an extreme disappointment. I don't know if it was the fact only one person was attending the concierge, but Pablo was, to say the least disappointing. I called ahead to let them know someone was picking me up to avoid any delays. I also wanted to purchase a bathrobe and the procedure was onerous, to say the least. I guess people take the robes and don't pay for them because even if order it ahead, they will not have one ready until you pay for them. I felt that all the care and good service I experienced went down the drain. For something so simple and inadvertent like getting picked up or ordering a robe. I did not feel heard when I brought this issue to the front desk manager, and I do not think a resort that endorses this kind of questionable behavior deserves my hard-earned money. I do not mind coming back to a place even when the food is not the best. But having a company telling me how I should come or go from that place is a big reason for me not to go back.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.