These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Free perks Inclusions:
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or sparkling wine breakfast (per room/per stay).
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts. Additional restrictions may apply on eligible Romantic Dinner packages or Spa services. All services should be arranged with the concierge after check-in. Resort Coupons cannot be combined with Spa, Wine, or Romantic Dinner discounts. Added values are not combinable with same added values of other promotions.
Free perks Inclusions:
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or sparkling wine breakfast (per room/per stay).
- Family Breakfast in room with mimosas for parents and cookies and milk for kids.
- 25% Discount for Romantic or Family dinner. Discounts are only applicable towards select romantic dinner menus/packages.
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts. Additional restrictions may apply on eligible Romantic Dinner packages or Spa services. All services should be arranged with the concierge after check-in. Resort Coupons cannot be combined with Spa, Wine, or Romantic Dinner discounts. Added values are not combinable with same added values of other promotions.
- Shuttle service is at no cost and available to all resort guests.
- Transportation shuttle bus with a seat capacity of up to 18 seats.
- 3 Daily Services.
- Guests are encouraged to confirm their seat ahead of time at the concierge desk.
Receive $200 in resort coupons to enhance your stay.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Resort Details
- Barefoot GrillDelicious burgers and hot dogs served poolside.Romantic Dining Experience – “not applicable to group bookings”
- Coco Café•Premium coffee, snacks and ice cream booth in a casual and relaxed atmosphere.•Late night bites.
Romantic Dining Experience – “not applicable to group bookings” - Oceana•À la carte seafood specialties•Outdoor restaurant at the beach area.•Approximate seating capacity: TBD•Dress code: CasualRomantic Dining Experience – “not applicable to group bookings”
- Portofino•À la carte gourmet Italian cuisine•Air-conditioned with outdoor seating available.•Approximate seating capacity: TBDRomantic Dining Experience – “not applicable to group bookings”
- Seaside Grill•À la carte grilled meats, fish and hamburgers with show cooking.•Approximate seating capacity: TBD•Dress code: CasuaRomantic Dining Experience – “not applicable to group bookings”
- Various Bars & LoungesBarracuda (Hours : 9 a.m. – 6 p.m.•Beach bar
Desires Sports bar•Sports bar and night club•Adults-only
Rendezvous (Hours : 10 a.m. – 1 a.m.)•Lobby Bar
Preferred Club Lounge Bar ( Hours: 7 a.m. – 11 p.m. )•Located at the Preferred Club Lounge Bar and for Preferred Club guests only
Sugar Reef (Hours : 9 a.m. – 6 p.m.)
Romantic Dining Experience – “not applicable to group bookings” - World Café•A buffet-style restaurant serving a variety of international and local specialties.•Air-conditioned with outdoor seating available.•Approximate seating capacity: TBD•Dress code: CasualRomantic Dining Experience – “not applicable to group bookings”
Hours : 6 p.m. – 11 p.m.
- Beauty shop/salon†
- Exercise gym†
- Laundry/Valet service†
- Locker room†
- Pool†
- Room service†
- Shopping mall†
- Shuttle to local attractions†
- Spa†
† Fees may apply
- Dancing †
- Fitness center on-site †
- Pool †
- Spa †
- Tennis court †
- Volleyball †
- Water activities †
- Golf †Karibana Golf Course is the only certified TPC course in South America.
- Scuba diving †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2376 reviews
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May 11, 2025Rest and Relaxation Business Trip
Hotel staff was nice and helpful. The pool is nice and the pool staff was great. Rooms are nice, every channel is in Spanish on the TV, learn Spanish. Hotel is nice, they ran out of common liquors at the bar. Go on the 5 island boat tour if you want to have fun.
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May 08, 2025
Disappointed!!!
Overall nice resort with good service but lousy food. This resort falls under the Hyatt brand and I just expected more. The employees were great but the fact that I was served the same foods for breakfast everyday and I received a very well done omelet and my husband got crunchy over easy eggs is a deal breaker.
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May 06, 2025This wasn’t it!
Just returned from a 5 day trip from this resort. The food was not good! I survived on pineapple and cantaloupe. The resort was nice. But the cats was a problem for me. You usually see 1, but they had a whole colony there. They ran all over by the pool area. Wasn’t scared of people and were constantly scratching and were jumping all up on peoples things. The black gnats or black bugs flying all around the pool area were in clusters. Like walking into a swarm of gnats. Horrible!!! Soon as you tried to catch some sun, they were swarming you. Nope. That wasn’t it. Then I stayed in room 219. Roaches in shower and bathroom. Also roaches in the closet. Moved to another room 506. Same. Roaches!!!!!! Nope. Not having it or bringing them back to my home. So no this resort wasn’t it for me at all. Only gave it a 2 stars because the staff was nice and friendly. But won’t be returning.
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May 05, 2025And outstanding experience, you will come back
Everything was outstanding, I love the pools the shows. The food all the restaurants are delicious. Jonathan and Michel the entertainers are very friendly and very helpful, you will have and outstanding time. The rooms are very big and comfortable.
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May 01, 2025problems with the Resort
The resort was fine, had some reservations at first after reading some reviews, however we had a great experience. We were a group of 7, 4 males and 3 females. Two of us was met as we arrived and taken to the VIP consigere for our reservation where we were greeted with champagne. Two of arrived before the rest of the group. One of us had the VIP reservations, but the rest of us decided to upgrade as well. The rooms were nice with balconies and a great view of the oceans or poolside. Sebastian brought our bags to our rooms. Thefew issues I had was not bad enough to take away from our visit. One issue was the fact that when we took one of their taxis to the airport to pick up three of our guest (for $100 US dollars), we had trouble getting back into the resort, because they didn't have one of the guest on their list (again, we were in their taxi). The Portofino Resturant waitress was a bit slow and confused with our orders. The rest of the food we ate was in the Coco Cafe and the selection was bland and I wasn't impressed. No Pepsi at the resort which was an issue for me, since I do not drink alcohol and the only drink I prefer is Pepsi. At the beach, my crew enjoyed the fish, and thought it was excellent. I thought the staff did an excellent job for the most part and mantance even came and assisted me with hooking up my fire stick, so i could watch tv in English. The pool staff and the Spa also did an outstanding job. One person in our group had an issue in bringing a friend back to his room and was made to pay $300 to bring her in, even though he paid for the room for two people. I really had an issue with that. I thought the taxis were a bit expensive, an Uber is cheaper, but then you have another issue getting in and out of the complex. The biggest issue with the resort was eating outdoors with the birds dive bombing your food and stealing or the cats constantaly begging for food, or the gnats flying around. The Caribbean Sea was murky, not a nice clear blue like in the Dominican Republic. However, that being said; I would visit again
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.