Hotel Overview

Dreams Jade Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Dreams Jade Resort & Spa is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Dreams Spa. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program at participating resorts (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 550

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 16297 reviews
  • 4.0 star tripadvisor rating
    Great experience 🥰

    Miguel’s attention is the best, great tepenyaki show, the room it’s super comfortable and the water of the pools are crystal clear. Very high hygiene rate, they have everything you need to have a nice time. The donuts are super fluffy and sweet

    May 28, 2024
  • 5.0 star tripadvisor rating
    Great Experience at Dreams Jade in Puerto Morelos

    Being my first experience with an all-inclusive resort I was skeptical the quality would be that great, but the Resort was GREAT! The service was phenomenal, the food was delicious, and the drinks were cold. The room was clean everyday, with a restocked fridge. Only issue we had was the air conditioning had a hard time getting to the set temperature, but it's Cancun in May so it's supposed to be hot. We had some great service just to name a few: Juan (Server) at Mercure Cecilia (Hostess) at Mercure Tomas (Server) at the main pool Noe (Server) at the main pool Jesús (Bartender) walking around with the drink cart

    May 28, 2024
  • 5.0 star tripadvisor rating
    Group Vacation

    This was our second trip to Dreams Jade. We had such a wonderful time the first time, we decided to go back again. This time we had 2 other couples that went along with us! All 3 couples had a fabulous time, and look forward to going back another time. The rooms were clean, refreshed daily, and exceedingly roomy. Maria made sure everything was always clean and fresh. We tried several restaurants and buffets, and were never disappointed in the food. The bars were all great, Antonio was always on top of our service and made our drinks keep coming. Litsy and Angel from the Entertainment Crew were fabulous the entire 7 days of our trip. They kept us laughing the entire week!

    May 27, 2024
  • 4.0 star tripadvisor rating
    Lovely Experience in Paradise!

    This was our first experience at a resort and it was incredible! The staff was friendly, helpful and kind. I LOVED the spa sampler with Carmen and hydrotherapy! I appreciated all the gluten free options since I have Celiac Disease. When we checked in, they gave us an allergy card that we presented to our waiter at every restaurant. Delicious food! The 24/7 Cafe has GF muffins. Their coffee and ice cream were GF. It would be greatly appreciated if they had other GF options (salad or veggies to go) at the 24/7 Cafe besides just muffins. We loved riding bikes to Puerto Morelos! The snorkeling tour was amazing! The water was clear and warm and calm. We saw an eel, barracudas, lobsters, crabs, stingray, and gorgeous fish! FYI - they prohibit sunscreen to protect the reef but didn't tell us until we arrived over at the marina. They told us we couldn't put it on, even if it was the all natural coral safe. They are very strict about it. Our legs got sunburned in the 40 minutes we were in the water. Luckily we had UPF shirts. We attended our friend's wedding on our 3rd day here. Absolutely BEAUTIFUL!!! Highly recommend!

    May 27, 2024
  • 2.0 star tripadvisor rating
    The good, the bad, the meh.

    Mediocre at best, not entirely bad depending on what is important to you. Food was hit or miss in the restaurants. Cin Cin, Tamarindo and Capers were good. Spice’s sushi was awful but the other options were tasty. Castaways was good as were the other pool side eateries. I did not eat at Mercure but heard positive reviews from others. The buffet was ok depending on how much you really care about your meal. It looks like they are teeming with options but it is an illusion by design. Mostly repeats spread out with sauces to make it seem more plentiful than it really was. If you have kids and they aren’t picky, at least they won’t be hungry. We felt hungry the entire time, almost as if you couldn’t get enough food at a meal to be satiated. Gluten free options were poor and flavorless. Room service was slow and the room service food menu was terrible in choices and taste. The room was clean, the bed was quite comfortable. We had the tropical view, which is just of the court area, however it wasn’t a view of suburbia NJ so no complaints. The beach view rooms were very nice. Everything appeared clean. The main pools were very nice and clean. You have to fight for a raft, which can be exciting depending on who you are and how badly you want a raft. I didn’t see rafts at the preferred pool and everyone seemed to be getting along fine without them. Towels were plenty. Alcohol was free flowing. The beach was plentiful with seaweed. It just works out that way sometimes. They try to clear it but it’s impossible. They will try to sell you time shares, avoid at all costs! They ask for your credit card up front and harass you if you decline. Beware!

    May 27, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.