Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Interactive table- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17789 reviews-
Mar 23, 2025Great Family Fun; Entertainment Makes It!
We stayed for 6 nights as a group of 9 (ages 6-53). There was something to keep everyone happy and entertained. The entertainment staff and plethora of daily activities is what really makes this resort. I am not usually one to shout out specific names in reviews, but I truly appreciated the attentiveness and enthusiasm of the Entertainment team so must acknowledge Litzy, Dylan, Saul, and Antonio. They learned our names, visited with us throughout the day, and even planned a special farewell game time for us! If you’re a person who likes to participate in a resort’s planned activities, this resort is for you! (Water balloons, water blackjack, water volleyball, live music by the pool, guided painting, guacamole lesson, silent disco, bike ride into nearby town and Mexican lotteria were just a few of the things we did throughout the week!) As for other aspects of this resort, the rooms are dated (we were not on the preferred side.). Everything was in good working order but just a little lackluster and worn. If you’re a person who likes a very fancy room or plans to spend a lot of time in your room, this isn’t the resort for you. Reception had some issues. Especially threading together multiple reservations to make your keys work throughout. Also, if you’re a World of Hyatt member this resort seemed clueless as to status and perks that come with the different levels. (Suite upgrades being offered for cash price but then “not available” for Globalist upgrade for example.) The food was solid. Something in every restaurant and at each meal to enjoy. The breakfast buffet was especially good with a wide range of options including made to order eggs/omelets and crepes. The lunch buffet was also good. I thought it was neat at both meals they had a little kids buffet section- just the right height and with special monkey glasses and cups. The nighttime a la carte restaurant situation was so so. It seemed difficult to get a table in a timely fashion unless you produced cash to the host/hostess and then you usually could get sat near right away. The Italian restaurant was our favorite, followed by Spice. The hibachi grill experience with Miguel was a TON of fun if you have a member of your party willing to take an hour out of their afternoon to stand in line to get the reservation. (Side note: really wish they would do this reservation process in the mornings!) The spa had a really nice hydrocircuit and the massage I received from Olga was truly one of the best I’ve ever had! The beach was hit or miss with some days being absolutely gorgeous and others being ridden with seaweed. The water was very clear and though we had read reviews about the beach being rocky, we found the sand soft and never needed water shoes. The pools were warm and huge! The wait staff around the pool did an excellent job keeping the drinks coming. Especially Alvaro. The quesadillas by the pool were delicious and our choice for lunch most days. Finally, we encountered one of the managers, Abe, who was very friendly and a joy to talk to. This resort is in good hands with him.
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Mar 22, 2025Must try - delicious food & great entertainment
Best hibachi experience I've seen! Miguel was so fun and personable! A great show and food was extremely flavorful. Ambiance was beautiful! So happy to have experienced this great dinner show! Thanks to Miguel for making it so fun! Eating over the water was a fun experience, as well.
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Mar 22, 2025
A dream vacay
Amazing resort, great staff, comfortable bed and pillows. Everything you could need! We enjoyed the lobby, all specialty restaurants, preferred pool bar, The poolside grill had delicious fish tacos, We even got a Bali bed one day and wished we had more days! So convenient to walk next-door to the marina for a catamaran sail. - Sheryl
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Mar 22, 2025
A dream vacay
Amazing resort, great staff, comfortable bed and pillows. Everything you could need! We enjoyed the lobby, all specialty restaurants, preferred pool bar, The poolside grill had delicious fish tacos, We even got a Bali bed one day and wished we had more days! So convenient to walk next-door to the marina for a catamaran sail. - Sheryl
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Mar 20, 2025Meh
This was our first all inclusive experience. We booked on points using Hyatt and Chase Ultimate Rewards. We were originally booked in a room in building 2 which was really dirty - stains on all the bedding, ripped sheets, hair all over the bathtub, it was outdated and smelled musty. We got upgraded to a room in building 7 which was obviously the much newer side of the resort where Premium rooms were. Attention to detail was still really lacking - sticker marks on mirrors and glass - glass bulb for lighting fixtures covered in styrofoam, plaster from patio ceiling peeling and falling into the hot tub. The whole property is in desperate need of power washing, you can just tell its dated and the weather is rough on it. Overall, the food was fine - the italian restaurant was our favorite. I was disappointed none of the main restaurants were open for lunch. Getting a reservation at the Hibachi experience was a pain. The guys bringing drinks at the pool were the nicest and most attentive of the food/drink staff bc they were tipped daily and got to know you. The weather was great, we went with an 18 month old who enjoyed the shallow heated pool (I wish there was a kids section with a small slide and some splash pad area) but he was young enough it didn't matter much - overall we had a decent time but I wouldn't waste my money/points going back.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed: Small dogs welcome
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.