Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Interactive table- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Disappointing Dreams Experience
I have travelled to several Dreams resorts in the past (Dominican, Mexico and Jamaica), none of them were as disappointing as this was. The main reason is that they put a limit of 2 drinks per person for an all inclusive resort?!! I'm not a drinker myself but its the principle of the idea that really irked me the wrong way, and many of those who I was travelling with (35 of us to be exact). It appears that resort was overbooked, lineups for breakfast as early as 8:15, waiting for over an hour to get a table for lunch by the pool (Castaways), unable to get a table for 4 for dinner at the Mercure (French restaurant) unless you wanted to eat at 8:30PM even when you showed up at 5:30-5:45pm to book it (right when they open). Needed to line up at 2:30pm to make a reservation for Hibachi grill each day, but they only start taking the reservations at 3pm and only for that day. There was a guest who tried to reserve for 4 people the day before and a person ahead of her booked for 45 people for the entire evening and thus she waited 30 mins in the middle of her day to make a reservation to be told, sorry we don't have anything today. Don't understand why this is still a thing, given the hotel has an app and everything else is done online or 1st come 1st serve basis for the a la carte restaurants. When it comes to entertainment, that is lacking and everything shuts down at 10:30pm. For those who wanted to enjoy themselves past that time they were forced to go to the disco because all bars were closed, however, that is not necessarily what people want, especially if they just want to chat and enjoy a drink. On the positive side, the hotel was well maintained, grounds and rooms were clean, very lush. The hotel staff excluding bartenders were very friendly, polite and overall professional. I enjoyed the yoga class in the morning, nice touch doing it overlooking the ocean. Also, the lost and found service, very organized and well kept, was pleasantly surprised that they found and delivered perfectly clean purse that my daughter left by the pool. If you have travelled to other Dreams/Secret resorts, please be aware this is not the same experience. Not sure if this is a recent change but putting limits on something people paid to have all inclusive experience is just outrageous!
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Wonderful family vacation!
Beautiful all inclusive resort that is family friendly. The perfect relaxing vacation with food and drinks everywhere. The pools are spacious and you have direct access to the beach. Don’t forget to bring lots of cash to tip the wonderful staff.
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Choices
We had a wonderful time over Super Bowl weekend. Just a quick trip out of the north to recharge the batteries. We had never stayed at Dreams Jade before, but we were pleasantly surprised with the layout of the resort and attentiveness of the staff. I think we would consider staying again, but with so many beautiful properties coming on line and with our limited travel windows it's hard to justify going back to a property twice.
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Great stay
We just got back from our second trip here. First time bringing our daughter (7). Good food, nice pools, great people! Our daughter loved explorers club, especially Lety and Laticia! Great entertainment crew, especially Dylan and Antonio. Definitely recommend for families.
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Amazing hotel, great staff, fantastic location!!!!
I would like to start thanking the amazing staff. Great thanks to Martin, Reception Manager, Zule Preferred Concierge, Edder Preferred beach waiter and Esther Preferred pool waitress. We had a terrible, most awful experience at the Dreams Tulum and Martin did eveything possible to move us to Dreams Jade. Zule did eveything possible to make out Honeymoon and my birthday and exceptional experience and Edder and Esther were so attentive and polite. Excelente service. Dreams Jade is a very clean Hotel, with amazing service, exceptional staff and fantastic entertainment, every night something new, something fun. The Preferred club has upgraded liquor bottles, a great adult only side and great rooms. The one thing I would change is the Bufete food options. Everyday is the same and it's mostly American fried food. We go to Mexico hoping for authentic Mexican food and the only option every morning is chilaquiles. I would like to see more of authentic Mexican food.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.