Hotel Overview
Dreams Jade Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Dreams Jade Resort & Spa is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.
Experience some of the most innovative spa treatments available at the Dreams Spa. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program at participating resorts (restrictions apply, transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17245 reviews
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Dec 06, 2024Mediocre resort
We upgraded our room to the Governor’s suite. One of the toilets was leaking for two days. It took three tries to get it fixed. One shower door wouldn’t open. One nightstand lamp was broken. There was soap scum on the bathroom mirror when we first got to the room. We spent 3 of our 5 day stay with strangers in the room fixing something at some point during the day. Their attempt to compensate us was to reimburse the upgrade of one night. lol Way to go!! Food was mediocre in most of the restaurants. Meaning served cold and flavorless. How do you mess up Fajitas?!… it’s Mexico for Christ’s sake. Spa service (except for the massages) was very inconsistent. We experienced a sprint hydrotherapy lol Not what I expected given the “level” of the resort and let alone after having a reservation of preferred club level.
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Dec 05, 2024Wonderful resort! Amazing service
From the moment we arrived to the moment we left thus place was unbelievable! We were greeted with cold towel and drink, immediately taken to preferred lounge to check in and drinks replenished! Our room was ready immediately and Ross our butler took us on a tour of resort on way to the room. The room was wonderful and spacious with separate bedroom and tv room. Ross was fantastic at explaining everything and checking on us daily. We ate at the buffet and Lourdes greeted us with cheer daily and eager to assist. The food at the Mexican, Italian and Spicw was fantastic! We spent most of our time at the adults only preferred pool and just perfect! Gilberto the oool concierge was helpful and made sure we got a great spot daily! Wr even enjoyed a Bali bed one day thanks to Ross! Abidas the swimup pool bartender was fantastic, friendly and away had the next drink waiting! The adults barefoot grill had wonderful fish tacos! The onsite doctor services was great as well. Robert the preferred manager ensured everything was great! Ross was the best he made our trip amazing and found us each and every day! We can’t wait to return! The onsite
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Dec 05, 2024Spicy Hibachi is a hit
We're at Spicy restaurant on property for the Hibachi and Miguel just put on quite the show. Very different from your average Hibachi chef, with a way more macabre sense of humor. Get the fish and, if you're into spice, ask for the special Spicy Mexican sauce. Thanks, Miguel!
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Dec 05, 2024
Best stay ever!
We just returned from a 5 night stay here. We traveled with grandparents and our two young boys. We had the absolute best time! The resort grounds and staff are superb. We’ve been to a few Mexican resorts before and this may be our favorite. The biggest tip I can give is to stay in the preferred club. It wasn’t that much more expensive and it is SO worth it. The beach is amazing. No rocks and clear water with little waves because of the marina next to it. The beach in the non preferred area was quite different. We spent hours in the water with our kids. We couldn’t have done that at the other beach. We also liked the convenience of the preferred lounge for a quick snack or drink. This was key for our kids. In addition, you can’t make dinner reservations which led to us watching people waiting for 1.5 hours for a table. BUT for the preferred club your concierge will make them for you. That alone was worth the price for us. All our dinners were amazing, especially the hibachi and Cin Cin. In addition, special shout out to our concierge, Ross, who went above and beyond to take care of us, check on us and even decorated our room for our son’s birthday. We truly can’t stress how much we enjoyed our time here. We are already planning to come back!!!
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Dec 05, 2024
Great family friendly resort
We spent a week at Dreams with our family of 5 along with 2 grandmas and an uncle. This was a wonderful resort for families. The staff was amazing. The grounds were clean and always being updated. All of the bartenders were great especially Jaime in the Sports Bar and Francisco at the Lobby Bar. The entertainment crew was very fun and engaging. The kids loved hanging out in the common kids area playing ping pong and pool. The beaches were a bit rocky in some areas, but if you move down just a bit, you can find clear and sandy waters. I would highly recommend for this families or friends.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.