Hotel Overview

Dreams Jade Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Dreams Jade Resort & Spa is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea. 

Experience some of the most innovative spa treatments available at the Dreams Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program at participating resorts (restrictions apply, transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. 


Riviera Maya - Beach
Cancun International Airport (CUN) : 18 miles

Property Information

Total rooms: 550


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 16039 reviews
  • 4.0 star tripadvisor rating
    overall nice but not fantastic (except for Francisco the butler who was incredible)

    I'm giving this hotel 4 stars because overall my experience here was enjoyable but not great On the whole the staff was quite friendly and accommodating, the hotel is nice. Then view is beautiful. The ocean is warm. The mattress is comfy. However, the food was quite mediocre and the hostess at the buffet for breakfast was consistently rude to our group (around 50 people). We'd come for breakfast in small groups of 4 - 8 and try to sit near each other (generally around the tables that sat 10-12 people) but the hostess was clearly displeased with the size of our group. To my knowledge we were all very pleasant except for me who got yelled at by the hostess twice because the wrong person sat me. That's right, I checked in with a group of twelve and was told to go ahead in and then someone else stopped us on our way to yell at me for checking in with the wrong person. I yelled back at her and later apologized. But I don't think I was wrong to sit down after someone in a Dream Jade uniform took my room number at the hostess stand and told me to go on in. I must note that despite this, my butler, Francisco, was absolutely fabulous. He was kind and helpful throughout my stay and even managed to find me some tape to fix a ripped personal item of great importance. If you do come, make sure you get Francisco as your butler. He was fantastic! The restaurant Spice was the highlight of the food and I regret eating at other restaurants because most of the rest of the food was just okay. Nothing was bad but nothing was very good either aside from Spice

    Apr 21, 2024
  • 5.0 star tripadvisor rating
    Miguel is the man…👍🏻 chef and presenter, both beyond expectations!

    Awesome presentation and wonderful chef…. Delightful presentation and food. Highly recommended. Miguel is an awesome host and chef with the tricks beyond imagination. Food was awesome as well. Will return again. Shoutout to the Spice resto and our chef Miguel.

    Apr 20, 2024
  • 5.0 star tripadvisor rating
    Family holiday

    I woke up to a gorgeous pool of the pools and ocean. Spectacular! Easy walkability for any age. Amazing pools and restaurants. All restaurants were great. The only one we would not return to was the Medierranean as the wait was too long, we were the only one's in line. The food was great was slow delivery. All others were wonderful, and we were travelling with a 9 month old. The staff was very accommodating with a high chair. We went to the fire show and it was great. Even my 9 month old granddaughter was clapping I would definitely return to this resort. We had an awesome time!!

    Apr 20, 2024
  • 4.0 star tripadvisor rating
    Great Hotel and good value

    Great hotel. Good facilities. Clean. Food & Drink all good. Lovely pools - one was heated even ! Beach good and was constantly maintained. Would recommend

    Apr 20, 2024
  • 5.0 star tripadvisor rating
    Entertainment staff - top notch!

    Our group of 17 had the best experience, beds were comfortable, rooms were clean, food was great, yoga was relaxing but above all the staff was amazing. From Panda serving the best manhattans to my husband or espresso martinis to me, the pool bartenders, to the very understanding and compassionate cleaning staff. The highlight for all of us was the entertainment staff, Dylan, Andrea, Su, and Tony who made all of our week. My boys were so happy to see each of them every day! I am missing one person who protected my twins as they goaltended in water polo and I believe ran the mechanical bull, I didnt catch his name but he was equally as incredible as the rest. We had an incredible week and would absolutely recommend and return!

    Apr 20, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.