Hotel Overview

Dreams Cozumel Cape Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Situated on the longest stretch of beach on the island, Dreams Cozumel Cape Resort & Spa puts guests in a beautiful tropical oasis, just minutes from the island’s biggest attractions, including the Mesoamerican coral reefs and the ruins of San Gervasio. With a stunning and contemporary architectural design, Dreams Cozumel Resort & Spa holds 154 Preferred Club suites, luxuriously equipped with modern décor. Swim-out suites offer the perfect way to relax poolside from the privacy of your room. A large inventory of suites also offer stunning ocean views, so guests can appreciate the wondrous natural beauty of Cozumel. 
Every palette will be pleased at Dreams Cozumel Cape Resort & Spa. This Unlimited-Luxury®resort boasts four gourmet á la  carte  restaurants,  one  buffet  and  four  relaxed  bars  and  lounges  where  guests  will  find everything  from  kid-friendly favorites to sophisticated Asian-Mayan fusion cuisine. If someone  is seeking midnight snack, room service also offers convenient and delicious dining options. 
It wouldn’t be a family getaway without a healthy dose of fun and relaxation—and Dreams Cozumel Cape Resort & Spa delivers on both. Daily and nightly entertainment, including beach games, pool parties, cooking classes and live shows mean there’s never a dull moment in paradise. The Explorer ´s Club for children offers a fun, supervised environment for children, complete with staff certified by the Red Cross. Teens can chill at the Core Zone with  video and arcade games or chat with new friends. While the kids are away, adults can indulge at the largest spa complex on the island, featuring massages, facials, manicures and everything else needed to be fully rejuvenated. Plus, romantic amenities and our unique location makes this a perfect destination to celebrate special occasions such as weddings, couples escapes, or family vacations.

Property Information

Suites: 154

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Hotel Details

Amenities

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Activities

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General Policies & Fine Print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 388 reviews
  • 2.0 star tripadvisor rating
    Book a swim-out beach-front room. Service and overall quality is poor.

    I have been a repeat guest to the secrets Cozumel resort of 4 times and previously really enjoyed it but will not return after this weekend. The Dreams is the family friendly "Preferred" resort out of the Hyatt/AMR resorts so. Since we now have a child we booked for a weekend trip in Cozumel. The room and view was great. We had a swim out room right at the beach front and this was the only saving grace to the vacation. Housekeeping, room service and wait staff are overworked and poorly managed. They all seem tired & grumpy and that leads to poor quality service. The food quality is mediocre but we did not go hungry, this is not a foodie hotel. Avoid the pizza place as it is marginal quality pizza and it takes forever to get it to you. Room service brought our order but had missing items multiple times and just said "it will take long to have the missing item delivered". The main pool was hazy all the time and pretty packed but also has no beach views. Since we had access to SunScape resort we spent more time at the SunScape pool which seemed cleaner and less crowded. The beach had sargassum (not a huge amount compared to the mainland) and instead of taking off the beach they moved it to a side right in front of the preferred area and the restaurants. At times it created an unpleasant aroma when out on the beach or sitting at a restaurant. I would not recommend these hotels (Dreams/SunScape/Secrets) anymore.

    May 28, 2024
  • 1.0 star tripadvisor rating
    Dreams Resorts - Stay away

    I will never return here. I could list a bunch but the biggest was the selection of dining, the actual food and the amenities.

    May 28, 2024
  • 5.0 star tripadvisor rating
    Visit To My Second Home

    This is my third visit to this resort, and it will not be my last. The staff is awesome. The resort has a great pier, and dive companies will pick you up on their way out to the dive sites. The only complaint I have (and it only happened on this trip) is the beaches were covered in sargassum and no one attempted to remove it.

    May 27, 2024
  • 3.0 star tripadvisor rating
    Budget Friendly, but hit and miss with service and food.

    My review depends on what you are willing to overlook and what you are hoping for. We tried not to compare it to other AI's we have been to, but there are certain things we expect regardless of where we are. Our swim out room (Beach View) made all of the difference for us. We spent a lot of time in our pool. Our room was clean and spacious. Bed slept well. Restaurants being opened according to the app was spotty at best. The food was average. Room service took over an hour to deliver food and it was less than average. I would not recommend ordering it. We just prefer more of a foodie experience. If it doesn't matter as much to you, then you may be fine with it. Concierge was inconsistent. Information was hard to come by. If you end up going, Vicki at the beach bar was amazing as well as our housekeeper Maricella. Tip these girls extra. They deserve it. Overall, I don't think we would go back. I think we will continue trying other resorts.

    May 27, 2024
  • 1.0 star tripadvisor rating
    Lower your expectations

    Nothing like what is marketed on their website. Beach was blocked with vegetation. Room was moldy. Bedding was stained and dirty. Food was poor except for the French restaurant. It was very good. Staff was friendly and great. Saving grace was the ability to visit and use the other two resorts. We will not be back.

    May 26, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.