Hotel Overview

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Dreams Aventuras Riviera Maya is the ultimate family-friendly getaway with near infinite pleasures. Guests of all ages can indulge in Unlimited-Luxury®, remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, and limitless top-shelf spirits. Enjoy complimentary greens fees at two nearby golf courses, a PADI certified diving center, and the Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region! To unwind, the luxurious Dreams Spa by Pevonia® offers a generous pampering menu, excellent technicians, and beautifully designed facilities.

Location

Puerto Aventuras
Cancun International Airport (CUN) : 49 miles

Property Information

Total rooms: 305

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests: Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 2393 reviews
  • 5.0 star tripadvisor rating
    Birthday Vacation

    Best vacation ever everything & everyone was spectacular!! Would definitely refer friends & family here!!!

    May 29, 2024
  • 4.0 star tripadvisor rating
    Great place to stay with children.

    Great hotel. Very clean. Great service. But varierty of food could be better. Very limited fruits, fresh juices, very limited seafood. Very good beach, especially if you travel with kids. Long day care hours 9:30am-10pm.

    May 28, 2024
  • 5.0 star tripadvisor rating
    Stay at Dreams Aventura

    The best experience! It was eventful and entertaining. Hotel was great and the staff was super friendly throughout the experience! Sebastian was a great host and entertainer, because of him the experience was 10/10! It was great and would definitely do it again!

    May 27, 2024
  • 5.0 star tripadvisor rating
    Great time!!

    Esveydi was amazing!!! She made me do so many fun activities! Karaoke was awesome! Food was good! Beach was pretty! They did an amazing job of putting on my friend's wedding. Everything was planned to perfection! I would definitely come back again and again!!!

    May 26, 2024
  • 4.0 star tripadvisor rating
    The good and the bad

    We were there for ten day in May, and I will start my review with the positives. The location is faultless and the secluded beach is an absolute heaven. I can not praise enough how lovely the serving, housekeeping and the entertainment groups were. Every one of them was extremely polite and friendly. The hostess at the World Cafe was always friendly and helpful. The staff there were very nice and friendly. The cafe was always clean. The same can be said about all the other restaurants on site. We never found a fault. The entertainment ground went above and beyond to make everyone feel welcome and always encouraged us to take part in activities. Shoutout to Karla, Piero, Javier, and Esveydi. They were absolutely fantastic. We really enjoyed their company and they made our stay fun. The housekeeping team was absolutely awesome, our room was always clean and the bed always tuned down and we really enjoyed that. Every part of the hotel was very clean and they went out of their way to make it happen. The quiet man that cleaned the pool, that was so discrete, almost no one noticed the hard work he did. We are very greaful for his work. The Spa, was absolutely heavenly and Julieta is really really good. So good, I booked her twice. Now to the not so great part of our stay. We were given room 251 and on our third day there we started to see terrible mould patches in the bathroom and in the room. On the second day we were there the hotel cut off AC for 6 hrs for repairs and when we came back to the room we realised that the plasterboard on the ceiling near the AC was cut out and there was water dripping from it. When we informed the reception they straightaway offered to change the room and was asked the pack out bags. I appreciate the offer, but the whole experience wasn’t great. We were given a room similar to the one we already had and it’s only when I told them that i wasn’t happy with the offer they upgraded us to a room with the beach view, but turned out to be much smaller than the one we had before. By then we were so disappointed and had enough, just couldn’t be bothered. We never got an apology for our inconvenience or any fallow up calls to see how we were doing. I am sure the manager could have acted far better than he/she did, and this review could have been far different. It’s all about how well you handle a situation and sometimes a small gesture goes a long way. Unfortunately the front office lacked that touch. It was sad to see on the very following day that very room with mould and water leaking was ready for someone else with a banner outside the door saying “happy anniversary”, absolutely speechless!! We took two rooms originally on the second floor, and after our room was changed, the ceiling plaster in front of my kids room was coming off from the ceiling and was about to fall off. We were very worried that it might fall on our heads. The maintenance team had to do a major repair and strip the plaster off and it was temporary patched up. Definitely not a five star look!!!! Felt like we were staying in a three star hotel. To our great disappointment we were told a day before that on the 21st of May, the hotel reception area, the pools and the beach are closed to everyone, as they had a photoshoot organised for the day. We were virtually stuck in our rooms until the photoshoot was over. This should have been informed to us well in advance, as this is not an on the spot issue that came up. Once again, the hotel manager should have been more organised and tentative to the customers. Definitely not a great job on his/her part. Nice hotel with a not so great management!!

    May 26, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.